Mark Aufiero | Page 7

Best Car Shopping Experience! Can't say enough about the excellent customer service I received from Mark in sales and Dave in finance. I love my new Kia Sorento Can't say enough about the excellent customer service I received from Mark in sales and Dave in finance. I love my new Kia Sorento More

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Price was good, customer service not good Purchased a car from them. They told us only one key is required with the car. If you want another key, you can purchase one for $200. I was leary Purchased a car from them. They told us only one key is required with the car. If you want another key, you can purchase one for $200. I was leary of having just one key, so I purchased another key, which should have been ready when we came for the car. It was not. They had to order the key. We went back to the dealership to get the key and they could program it. We live about 40 miles from them. We waited about 2 to 3 hours and were told they were unable to program the key. They said they would have to contact the Cheverlot dealer. We came back a third time and they still couldn't program the key. They finally had to send the car to a Cheverlot dealer to program. We were there for 5 hours and when we got home part of the door handle was missing. I called and spoke to the manager after a few calls to the dealership which were not returned. He told me the part of the handle was in the cup holder. It was there, but I had to try to put it back on. They did offer us a few oil changes for the inconvience, but we declined because it is too far away. I wanted them to return the money I paid for the inconvience, 3 trips to the dealership with about a 9 hr combined waiting time. The manager declined my request. Also their preperation fees are very high!! More

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Great service Great prices amazing service and very helpful. They helped me get finacing and were very nice. Great dealership would recommend to anybody That i know Great prices amazing service and very helpful. They helped me get finacing and were very nice. Great dealership would recommend to anybody That i know. More

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Great car buying expierence Bourne's prices are truly "no hassle" and were competitively priced. I searched within 100 miles of my house and Bourne's prices were consistently th Bourne's prices are truly "no hassle" and were competitively priced. I searched within 100 miles of my house and Bourne's prices were consistently the best. Once I contacted the dealership I began speaking with Mark. He was great throughout the entire process. Mark kept in contact with me and answered all of my many questions even contacting me on his day off to follow up to make sure everything was going smooth. More

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Great experience After a long search for a specific Infiniti we ended up finding exactly what we wanted at Bourne’s auto center they actually had more than 10 of them After a long search for a specific Infiniti we ended up finding exactly what we wanted at Bourne’s auto center they actually had more than 10 of them. After driving all of them mark was very patient with us wile we chose the one one We wanted to purchase. Would definitely recommend them to anyone. Very easy process More

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2016 Mazda3 grand touring Got the car at a great value Marissa was very helpful on the phone. At the dealership Mark and Richie made the process as stress and worry free as pos Got the car at a great value Marissa was very helpful on the phone. At the dealership Mark and Richie made the process as stress and worry free as possible while getting me a fair trade in value for my old vehicle! Matt was a wiz with the numbers and helped me get a low apr and got my monthly payment right where I wanted and that included a great warranty with more extras to make sure if I find myself in a rough spot they will have my back! (Even my insurance broker looked at my bill of sale [idk if that term is correct] and said "wow you got a great deal!" More

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Easy, relaxing, pressure free I walked into Bourne’s with the intention of trading my truck in for something reliable and fuel efficient. Mark helped me choose the right car and wa I walked into Bourne’s with the intention of trading my truck in for something reliable and fuel efficient. Mark helped me choose the right car and was excellent during the whole process. I never felt uncomfortable or pressured during the whole process, which didn’t take long at all. Carlos helped me finalize the deal and guided me with the paperwork. He was super friendly and make the whole experience that much better. I recommend Mark and Carlos to anyone who wants to buy a car without any stress at all. This crew really is great. Thank you guys for such a great day. More

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Awesome place, awesome customer service Bourne's is great because they have "no hassle" prices, so the cars are in the ballpark of market value already and you don't have to waste hours hagg Bourne's is great because they have "no hassle" prices, so the cars are in the ballpark of market value already and you don't have to waste hours haggling. On top of that, my sales reps Mark was extremely easy to work with, not at all pushy, and patient with the multiple cars I test drove. He even reserved a car in advance via a refundable deposit!! He also followed up with me days later and made sure I was happy with everything, and provided me a Carfax copy I requested. All in all, despite it being a busy Saturday when I visited the dealership, I was able to go in at noon and test drive multiple cars, select one I wanted to buy (at a good price), get the paperwork done and drive it home on the same day! Highly recommend this place- good service, good selection, and good prices! More

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very pleasant experience, no surprises Salesman (Mark) was knowledgeable, had the car we were interested in waiting for us, no hassle as far as requesting a test drive, trade-in was evaluat Salesman (Mark) was knowledgeable, had the car we were interested in waiting for us, no hassle as far as requesting a test drive, trade-in was evaluated in respectable time. Finance Manager listened to my request, for what I wanted for payments, and terms, he met that without any problems. Also, he did not want to try to "up-sell" ie. pressure me into buying an extended warranty. More

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Great staff , great deals ! Mark was the most patient , well informed person I have met . He took his time to find a car that both my husband and I liked . He took the time to re Mark was the most patient , well informed person I have met . He took his time to find a car that both my husband and I liked . He took the time to review each detail and made sure everything we needed was ready as fast as possible . Carlos who dealt with the finance was also very patient and well informed . He his time to find us a acceptable loan at the lowest rate . Great people , great company ! Very satisfied costumer !! More

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