Mark Benakovich | Page 4

Pleasantly helpful sales effort We wanted a 2018 C-Max to replace our 2008 Mercury Mariner Hybrid. The salesman, Serafin, made the effort to find a suitable choice at a dealership 1 We wanted a 2018 C-Max to replace our 2008 Mercury Mariner Hybrid. The salesman, Serafin, made the effort to find a suitable choice at a dealership 120 miles away. Pricing seemed fair with little hassle. Everyone was very helpful even though it was a very busy time and the C-Max inventory was sparse. Our experience with servicing the 2008 Mariner at Fair Oaks has been very good. and we expect the same with the C-Max. More

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Always I bought my cars at this dealer SERAFIN Castelan is amazing sales men always find the best deals when I looking for a car very professional and gentlemen ,I'm sure recommend him to SERAFIN Castelan is amazing sales men always find the best deals when I looking for a car very professional and gentlemen ,I'm sure recommend him to my friends and the future More

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I bought at Fair Oaks Ford I have had a Company Car for over 30 years, but when it came time to buy my first Personal Car since retiring, I went to Fair Oaks Ford. They wer I have had a Company Car for over 30 years, but when it came time to buy my first Personal Car since retiring, I went to Fair Oaks Ford. They were able to find the specific car I wanted in the Chicago Area, and have it ready for me to buy. Every thing went smooth at the Dealership with no surprises, and Pam Hammersmith is a pleasure to work with. The Business Office took me through the paperwork quickly and answered any questions I had. All of my service work is also done at Fair Oaks. We have 3 vehicles in the household and they were all bought and serviced there. I will continue to do my Automotive Business with Fair Oaks Ford! More

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New MKX Totally relaxed and wonderful experience. Employees are all very friendly and helpful. They all made us feel like we had been long time friends and cu Totally relaxed and wonderful experience. Employees are all very friendly and helpful. They all made us feel like we had been long time friends and customers. More

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Hard Working team This team worked exceptionally hard to earn my business and to make a deal work. They continued to work on numbers and options while I was gone. Che This team worked exceptionally hard to earn my business and to make a deal work. They continued to work on numbers and options while I was gone. Checked in to update me on progress, etc. The dealership was warm and friendly. The staff I had contact with, not just the Sales / Management person, were very accommodating at each visit. The transaction itself went incredibly smooth from my perspective. I have bought a lot of cars, and this was indeed a first-class experience. More

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Very Dissapointed!!! My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The win My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The winter of 2011 we noticed the heat on the drivers side was not blowing warm or hot air, in fact, it was cool air and with very little force. The passenger side would get hot and expel quite a force of nice heat. So we brought the vehicle to Fair Oaks and my husband mentioned that he felt a blend door wasn't working properly. They told us they saw nothing wrong but flushed the coolant for us. There did seem to be heat on the drivers side but still no real force of heat when I first got the vehicle back, Within a few days it got cold again. So we brought it back..they flushed it again saying nothing is wrong. The following winter started with the same problem and we brought the vehicle in again with the same complaint. Again, they flushed the coolant and it seemed to give me some heat on the drivers side. So... now the car is out of warranty and the exact same problem arises. We bring the vehicle in and they magically diagnose the problem!! They tell us the blend door actuator needs replacing and will cost us $450. My husband explains this is the same problem we have had since purchasing the vehicle and feels this should have been fixed properly when it was under warranty. Of course, we got nowhere with that. So he talked with the service director, Mark Benakovich, his response is, "You've never spent any money in our service department and you expect us to fix this for free?" Free?????? This is my second car I've bought there and both times I bought extended warranties!!!! That certainly was not free! How about all of our time being inconvenienced by bringing the vehicle back in for the same issue and not having heat in my car...you wasted my time repeatedly and left me with no vehicle each time. My husband does our oil changes and brakes himself...sorry you have been so inconvenienced by us for not having you do those services. My husband asked the service director, "How would you feel if this was your vehicle?" Mark Benakovich, service director responded, "Not my car, not my problem!" I think you have shammed us and have taken advantage of us!! We have friends who had similar experiences at Fair Oaks! We will take this further and will make sure our friends, family, employees and Facebook friends know how crooked you operate. We have already contacted Ford Corporate and lobbied a complaint. Next is BBB. You'll never receive another dime from us! More

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Best Dealership Ever I love buying vehicles at Fair Oaks, been a life long customer. Sales and service are always great. My salesman Jeremy Bloom is great easy to deal wit I love buying vehicles at Fair Oaks, been a life long customer. Sales and service are always great. My salesman Jeremy Bloom is great easy to deal with and very well informed of the product and my needs. John Krajnovich is the sales manager and is always the most helpful and accommodating to my needs and wants. I love this place the people the service. It is always the best experience. More

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Great Experience I went to several dealerships before landing at Fair Oaks Ford and they are by far the most professional dealership that I've had the opportunity to w I went to several dealerships before landing at Fair Oaks Ford and they are by far the most professional dealership that I've had the opportunity to work with....including my previous car buying experiences. I would highly recommend dealing with Jeremy Bloom and Mark Benakovich. More

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Just bought cpo. 2012 Had the best first time dealer experience with Craig sales member. Did not try to push anything I didn't want like other dealer tried. Overall great Had the best first time dealer experience with Craig sales member. Did not try to push anything I didn't want like other dealer tried. Overall great service and experience More

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AWESOME-AWESOME-AWESOME There is a reason why we just bought our third car from here - Craig Holsman!!! He has always gone the extra mile in helping us!!!!!! John Krajnovich There is a reason why we just bought our third car from here - Craig Holsman!!! He has always gone the extra mile in helping us!!!!!! John Krajnovich and Pam Hammersmith, and Bob Wojtan made the transition into our new truck flawless! We will meet again when we buy our fourth for sure!!!!!!!!!!!!! More

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