Mark Benakovich | Page 4

New MKX Totally relaxed and wonderful experience. Employees are all very friendly and helpful. They all made us feel like we had been long time friends and cu Totally relaxed and wonderful experience. Employees are all very friendly and helpful. They all made us feel like we had been long time friends and customers. More

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Hard Working team This team worked exceptionally hard to earn my business and to make a deal work. They continued to work on numbers and options while I was gone. Che This team worked exceptionally hard to earn my business and to make a deal work. They continued to work on numbers and options while I was gone. Checked in to update me on progress, etc. The dealership was warm and friendly. The staff I had contact with, not just the Sales / Management person, were very accommodating at each visit. The transaction itself went incredibly smooth from my perspective. I have bought a lot of cars, and this was indeed a first-class experience. More

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Very Dissapointed!!! My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The win My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The winter of 2011 we noticed the heat on the drivers side was not blowing warm or hot air, in fact, it was cool air and with very little force. The passenger side would get hot and expel quite a force of nice heat. So we brought the vehicle to Fair Oaks and my husband mentioned that he felt a blend door wasn't working properly. They told us they saw nothing wrong but flushed the coolant for us. There did seem to be heat on the drivers side but still no real force of heat when I first got the vehicle back, Within a few days it got cold again. So we brought it back..they flushed it again saying nothing is wrong. The following winter started with the same problem and we brought the vehicle in again with the same complaint. Again, they flushed the coolant and it seemed to give me some heat on the drivers side. So... now the car is out of warranty and the exact same problem arises. We bring the vehicle in and they magically diagnose the problem!! They tell us the blend door actuator needs replacing and will cost us $450. My husband explains this is the same problem we have had since purchasing the vehicle and feels this should have been fixed properly when it was under warranty. Of course, we got nowhere with that. So he talked with the service director, Mark Benakovich, his response is, "You've never spent any money in our service department and you expect us to fix this for free?" Free?????? This is my second car I've bought there and both times I bought extended warranties!!!! That certainly was not free! How about all of our time being inconvenienced by bringing the vehicle back in for the same issue and not having heat in my car...you wasted my time repeatedly and left me with no vehicle each time. My husband does our oil changes and brakes himself...sorry you have been so inconvenienced by us for not having you do those services. My husband asked the service director, "How would you feel if this was your vehicle?" Mark Benakovich, service director responded, "Not my car, not my problem!" I think you have shammed us and have taken advantage of us!! We have friends who had similar experiences at Fair Oaks! We will take this further and will make sure our friends, family, employees and Facebook friends know how crooked you operate. We have already contacted Ford Corporate and lobbied a complaint. Next is BBB. You'll never receive another dime from us! More

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Best Dealership Ever I love buying vehicles at Fair Oaks, been a life long customer. Sales and service are always great. My salesman Jeremy Bloom is great easy to deal wit I love buying vehicles at Fair Oaks, been a life long customer. Sales and service are always great. My salesman Jeremy Bloom is great easy to deal with and very well informed of the product and my needs. John Krajnovich is the sales manager and is always the most helpful and accommodating to my needs and wants. I love this place the people the service. It is always the best experience. More

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Great Experience I went to several dealerships before landing at Fair Oaks Ford and they are by far the most professional dealership that I've had the opportunity to w I went to several dealerships before landing at Fair Oaks Ford and they are by far the most professional dealership that I've had the opportunity to work with....including my previous car buying experiences. I would highly recommend dealing with Jeremy Bloom and Mark Benakovich. More

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Just bought cpo. 2012 Had the best first time dealer experience with Craig sales member. Did not try to push anything I didn't want like other dealer tried. Overall great Had the best first time dealer experience with Craig sales member. Did not try to push anything I didn't want like other dealer tried. Overall great service and experience More

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AWESOME-AWESOME-AWESOME There is a reason why we just bought our third car from here - Craig Holsman!!! He has always gone the extra mile in helping us!!!!!! John Krajnovich There is a reason why we just bought our third car from here - Craig Holsman!!! He has always gone the extra mile in helping us!!!!!! John Krajnovich and Pam Hammersmith, and Bob Wojtan made the transition into our new truck flawless! We will meet again when we buy our fourth for sure!!!!!!!!!!!!! More

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Great sales experiance but not service I purchased a new 2016 MKX which has had some problems, thus far; poor back of the seat cooling, squeaky door, headlight warning message, courtesy sea I purchased a new 2016 MKX which has had some problems, thus far; poor back of the seat cooling, squeaky door, headlight warning message, courtesy seat not working properly, a rattle from a speaker and a throttle body malfunction. I am not knocking the car as this is the first model year car and some hiccups are to be expected. First, every time I was there the service staff was courteous even though they were dealing with increasingly frustrated customer and here is why. In total since January (its June now) I have had 5 visits 4 times for the back cooling issue and 5 times for the speaker, 2 times for squeaky door and 3 times for the courtesy seat. There rest were fixed on the first try. Here is my complaint and frustration, the speaker grill is vibrating when playing music, listening to AM or having a phone conversation, touching the speaker grill with my finger lightly makes the rattle go away, in fairness they have replaced the speaker, the grill and the panel (at least that is what I'm being told.) None of these solutions helped, other MKX's don't have this issue on a $1300 sound system option and at no point did Mark or anybody else with whom I dealt with say, "okay we think we fixed the issue let’s sit down in the car and see if it’s still there." I would not expect this after the first visit or even second but FIVE!!! What adds insult to injury is the first two times I offered to show them what the problems are (initially the speaker, the door squeaking and power seat) and both times the offer was refused…”we got it” I was told. They didn’t. One of those time was with the door, I could see the rubber boot was out and was rubbing against the door, they said they fixed it by tightening something up, when I look at it the boot was still out, no biggie, I gave them the benefit of doubt now after the rest of my experiences I don’t believe anybody look at it or looked at it well. Similar experience with the courtesy power seat, which on the 3rd try was not a memory module issue but instead courtesy module issue. The back cooling is a design issue and after 4 visits and an updated module, it is better but still poor performing though not the dealers fault anymore, hope Ford/Lincoln will come up with an appropriate solution. I’m working with Lincoln concierge to arrange the fix of the speaker with another dealer, this shouldn’t be this hard it’s not a software gremlin just a vibrating grill (I put a rubber washer that helped reduce the number of times it vibrates by 50%) In fairness, each time I came they took the vehicle to work on without pushing back and Mark has been courteous when dealing with me so I don’t know if the overall service experience is the dealers fault or Marks but there is a general feeling of churn and burn and if we don’t fix it the first time we will fix it the next time or the 5th time. Maybe the reason they are so busy is because there is never enough time to fix it right the first time? As a Lincoln owner expect a Ford dealer experience and not a Lincoln experience. More

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Explorer I have purchased several cars the last couple of years from Craig Holsman at Fair Oaks Ford and have always had a positive experience. Serafin has als I have purchased several cars the last couple of years from Craig Holsman at Fair Oaks Ford and have always had a positive experience. Serafin has also provided very helpful service in the sales and preparation of the vehicle. I use Fair Oaks for my regular scheduled service of my vehicles also and everyone there is professional and timely. More

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Fair Oaks is Fantastic! We have purchased several vehicles from Fair Oaks Ford over the years, including our just purchased 2016 Ford Escape and it just keeps getting better We have purchased several vehicles from Fair Oaks Ford over the years, including our just purchased 2016 Ford Escape and it just keeps getting better and better. Jeremy Bloom is our sales agent and could not be more accommodating with his time and expertise and patience, not to mention making the experience even a little bit fun! Sales manager John Kranovich is always welcoming and helpful as well and greets us every time with a handshake and a smile and lots of Ford goodies . The service department cannot be beat, whether it is service under our extended warranties or services we pay ourselves. Every member of the service team is helpful and knowledgeable and friendly and if waiting for your vehicle, they have a comfy area with wi-fi and refreshments as great as any coffee house. We cannot imagine a better experience anywhere else and highly recommend Fair Oaks Ford. Pam and Gary Leavenworth/Naperville, Illinois More

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