Mark Benakovich | Page 3

Great Service, would not consider any other place Mark runs a very tight ship, making sure each vehicle is in and out as quick as possible. He is always so friendly, respectful, and makes sure the cus Mark runs a very tight ship, making sure each vehicle is in and out as quick as possible. He is always so friendly, respectful, and makes sure the customer fully understands their service needs. He makes coming into the dealership a hassle free experience, making sure everyone is satisfied before they leave. I wouldn't go to any other dealership if Mark wasn't there helping out. More

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BEST service and BEST deals! I came into Ford Fair Oaks to visit with Jonathan Garcia. He is WONDERFUL! So easy to work with. Straight-forward, clear, and concise. He walked me th I came into Ford Fair Oaks to visit with Jonathan Garcia. He is WONDERFUL! So easy to work with. Straight-forward, clear, and concise. He walked me through every single step of the car buying process and made sure I knew about every aspect on the deal. Easiest experience I have ever had with buying a vehicle! 10/10 would recommend visiting Fair Oaks and 10/10 would recommend Jonathan! More

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Great service We recently purchased a car from here and the customer service was exceptional! From my initial meeting with Gio down to the first oil change they wer We recently purchased a car from here and the customer service was exceptional! From my initial meeting with Gio down to the first oil change they were excellent. More

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Purchased new Lincoln MKX Sales staff-Brandon Candill: Brandon very professional and helpful. The entire staff was very helpful and nice. I like the car much, but still ques Sales staff-Brandon Candill: Brandon very professional and helpful. The entire staff was very helpful and nice. I like the car much, but still question the ride. I am wanting the soft ride we got with demo, and still don't have it. More

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Pleasantly helpful sales effort We wanted a 2018 C-Max to replace our 2008 Mercury Mariner Hybrid. The salesman, Serafin, made the effort to find a suitable choice at a dealership 1 We wanted a 2018 C-Max to replace our 2008 Mercury Mariner Hybrid. The salesman, Serafin, made the effort to find a suitable choice at a dealership 120 miles away. Pricing seemed fair with little hassle. Everyone was very helpful even though it was a very busy time and the C-Max inventory was sparse. Our experience with servicing the 2008 Mariner at Fair Oaks has been very good. and we expect the same with the C-Max. More

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Always I bought my cars at this dealer SERAFIN Castelan is amazing sales men always find the best deals when I looking for a car very professional and gentlemen ,I'm sure recommend him to SERAFIN Castelan is amazing sales men always find the best deals when I looking for a car very professional and gentlemen ,I'm sure recommend him to my friends and the future More

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I bought at Fair Oaks Ford I have had a Company Car for over 30 years, but when it came time to buy my first Personal Car since retiring, I went to Fair Oaks Ford. They wer I have had a Company Car for over 30 years, but when it came time to buy my first Personal Car since retiring, I went to Fair Oaks Ford. They were able to find the specific car I wanted in the Chicago Area, and have it ready for me to buy. Every thing went smooth at the Dealership with no surprises, and Pam Hammersmith is a pleasure to work with. The Business Office took me through the paperwork quickly and answered any questions I had. All of my service work is also done at Fair Oaks. We have 3 vehicles in the household and they were all bought and serviced there. I will continue to do my Automotive Business with Fair Oaks Ford! More

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New MKX Totally relaxed and wonderful experience. Employees are all very friendly and helpful. They all made us feel like we had been long time friends and cu Totally relaxed and wonderful experience. Employees are all very friendly and helpful. They all made us feel like we had been long time friends and customers. More

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Hard Working team This team worked exceptionally hard to earn my business and to make a deal work. They continued to work on numbers and options while I was gone. Che This team worked exceptionally hard to earn my business and to make a deal work. They continued to work on numbers and options while I was gone. Checked in to update me on progress, etc. The dealership was warm and friendly. The staff I had contact with, not just the Sales / Management person, were very accommodating at each visit. The transaction itself went incredibly smooth from my perspective. I have bought a lot of cars, and this was indeed a first-class experience. More

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Very Dissapointed!!! My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The win My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The winter of 2011 we noticed the heat on the drivers side was not blowing warm or hot air, in fact, it was cool air and with very little force. The passenger side would get hot and expel quite a force of nice heat. So we brought the vehicle to Fair Oaks and my husband mentioned that he felt a blend door wasn't working properly. They told us they saw nothing wrong but flushed the coolant for us. There did seem to be heat on the drivers side but still no real force of heat when I first got the vehicle back, Within a few days it got cold again. So we brought it back..they flushed it again saying nothing is wrong. The following winter started with the same problem and we brought the vehicle in again with the same complaint. Again, they flushed the coolant and it seemed to give me some heat on the drivers side. So... now the car is out of warranty and the exact same problem arises. We bring the vehicle in and they magically diagnose the problem!! They tell us the blend door actuator needs replacing and will cost us $450. My husband explains this is the same problem we have had since purchasing the vehicle and feels this should have been fixed properly when it was under warranty. Of course, we got nowhere with that. So he talked with the service director, Mark Benakovich, his response is, "You've never spent any money in our service department and you expect us to fix this for free?" Free?????? This is my second car I've bought there and both times I bought extended warranties!!!! That certainly was not free! How about all of our time being inconvenienced by bringing the vehicle back in for the same issue and not having heat in my car...you wasted my time repeatedly and left me with no vehicle each time. My husband does our oil changes and brakes himself...sorry you have been so inconvenienced by us for not having you do those services. My husband asked the service director, "How would you feel if this was your vehicle?" Mark Benakovich, service director responded, "Not my car, not my problem!" I think you have shammed us and have taken advantage of us!! We have friends who had similar experiences at Fair Oaks! We will take this further and will make sure our friends, family, employees and Facebook friends know how crooked you operate. We have already contacted Ford Corporate and lobbied a complaint. Next is BBB. You'll never receive another dime from us! More

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