Mark Bowen | Page 22

Salesman Kwokwing (Tony) Cheung Went into dealership seeking a female sales representative, but none on duty that day, so Tony took me around to check out the Kona's I was interested Went into dealership seeking a female sales representative, but none on duty that day, so Tony took me around to check out the Kona's I was interested in. He surprised me and was not condescending to me as most men are to women auto buyers. He knows about the product he is selling and has experience with Hyundai and BMW. (I was trading in a bmw). Was pretty satisfied with final deal and did actually buy a new car. Would recommend Tony and Crown Hyundai. Now the Finance guy was negligent in providing all the information on all the UPSELLS. (no terms & conditions) More

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Excellent service with Luis Aldana. I recently purchased a car from Luis Aldana and couldn't be happier. He went out of his way to help me and along with his manager, Casey, made it easy I recently purchased a car from Luis Aldana and couldn't be happier. He went out of his way to help me and along with his manager, Casey, made it easy from start to finish. A great experience all the way around. More

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Imad YazbackI is the best salesman ever! This is the second car I have purchased with Imad Yazback as my salesman. My friends have also bought from him and had the wonderful experience. Imad This is the second car I have purchased with Imad Yazback as my salesman. My friends have also bought from him and had the wonderful experience. Imad makes purchasing a car easy and fun! My next car will be bought with him as my sales person! More

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Great service I recently traded in a 2011 sonata for a 2016. I am extremely happy with the service provided and with my new purchase. I've been here for maintenance I recently traded in a 2011 sonata for a 2016. I am extremely happy with the service provided and with my new purchase. I've been here for maintenance and they've always been very good and used the complimentary shuttle. More

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Anthony Capwell Gets it DONE! I've been buying cars for 45+ years, and have an ongoing obsession with everything to do with cars. Anthony Capwell is knowledgeable, professional and I've been buying cars for 45+ years, and have an ongoing obsession with everything to do with cars. Anthony Capwell is knowledgeable, professional and there is NO PRESSURE. He works hard to help you find the vehicle that meets YOUR needs. I would highly recommend him. More

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Buyer beware! Just to be clear, Florida is a dealer only state. That means a dealer has to call to get your payoff. So if the person working your deal tells you you Just to be clear, Florida is a dealer only state. That means a dealer has to call to get your payoff. So if the person working your deal tells you your payoff, you have to take that on faith. Crown told me the number, I signed the paperwork. Months later I found out from credit karma that Hyundai had sent me to collections for an unpaid balance. Crown was a payment short. I called and talked to the finance manager, he told me I signed the paperwork that showed how much they would pay. Now Hyundai won't repair my credit unless they get a letter from Crown. This has been going on for a year. DO NOT trust these people. Update: After I posted my review the GM reached out to me. I tried several times to get a hold of him with no luck. Finally I reached him and he said he would look into it. I never heard back. When I tried to reach him again I had to leave a voicemail. He responded with a voicemail saying he had emailed me. I then had to respond with voicemail stating I hadn't received email, could he give me a date and time, so I could check all my folders. Nothing. I'll say again. SHADY, DO NOT TRUST. More

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New car purchase I purchased a new Tuscon from Crown Hyundai, and I couldn't be happier. My salesman, Bruce Brown was very knowledgeable, courteous & professional. The I purchased a new Tuscon from Crown Hyundai, and I couldn't be happier. My salesman, Bruce Brown was very knowledgeable, courteous & professional. The entire sales process was a positive experience. I wouldn't hesitate to recommend Bruce or Crown Hyundai to others. More

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MARIO POZZI WAS VERY COURTIOUS AND ENERGETIC I CAME IN TO BUY A JEPP 2016 SPORT AND HAD A 2012 TOYOTA TUNDRA FOR TRADE. I SAID WHAT I WANTED AND WAS OUT WITH MY NEW VEHICAL WITHIN 30 MINUTES. MA I CAME IN TO BUY A JEPP 2016 SPORT AND HAD A 2012 TOYOTA TUNDRA FOR TRADE. I SAID WHAT I WANTED AND WAS OUT WITH MY NEW VEHICAL WITHIN 30 MINUTES. MARIO POZZI WAS VERY ENERGETIC AND POLITE AND LISTENED TO WHAT I WANTED WITHOUT TRYING TO PUSH DIFFERENT IDEAS TO ME. I WILL ALWASY RETURN TO THE DEALERSHIO AND TO MARIO WHEN I WANT A NEW VEHICAL. More

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3rd consecutive Hyundai lease. Yet another outstanding car purchase from a Hyundai dealer. The lease for my wife's Elantra GT matured the beginning of July. Having just moved here f Yet another outstanding car purchase from a Hyundai dealer. The lease for my wife's Elantra GT matured the beginning of July. Having just moved here from Nebraska, I was hoping to duplicate the outstanding customer service and attentiveness I had received for the past 10 years from our Hyundai dealership there. I was very impressed by Anthony Capwell upon my initial visit. He was very professional yet personable. Someone I felt comfortable dealing with. His only concern was finding the specific vehicle we had in mind, a red Kona. They did not have a red one on the lot, but Anthony assured us he could have one in a day or two. We left a little disappointed but that turned to excitement when he called an hour later and said that they would have a red Kona with the options we wanted on the lot in about 2 hours. This would put us close to closing time but Anthony insisted that if we wanted to close the deal, he would stay as long as necessary (along with the Finance manager) to get us in our vehicle. Unheard of in this day and age. We have had our Kona for a month now and absolutely LOVE it!!!!!! Thank you Crown Hyundai for exceeding already high expectations and continuing my loyalty to the Hyundai brand and your dealership through the exceptional service and attention provided by Mr. Capwell. Thanks, Anthony!!!!! More

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Sales Associates great, but Working with Anthony Capwell was very pleasant. He was attentive and informative about the vehicle that I was interested in buying, and was very profe Working with Anthony Capwell was very pleasant. He was attentive and informative about the vehicle that I was interested in buying, and was very professional. All was great until transactions were handed over to the Financial Services Manager Mark Bowen. He seemed very uninformed about how to properly transfer a title over to another state. On top of that, he was terrible at communicating, and therefore I could not register my car in a different state until four months after purchasing the vehicle because of 'miscommunication'. The sales consultants at this dealership know what they are doing, but it seems like the financial services portion is unfamiliar with the basic elements of out-of-state financial transactions and the transfer of titles across state lines. Would not recommend going to this dealership if you are purchasing a vehicle for out-of-state use. More

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