Mark Bultje | Page 3

Jair and Mark were so patient and amazing! I will definitely be doing business there again! I will definitely be doing business there again! More

by heath_lovell Verified Customer Verified Customer

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Ford as a brand and this Ford dealership specifically have HORRIBLE customer service. My 2018 Ford Focus (still under warranty) broke down 3 times between August-November. The first time was engine failu have HORRIBLE customer service. My 2018 Ford Focus (still under warranty) broke down 3 times between August-November. The first time was engine failure after only 3 years of owning my car. It took the dealership a whole month to even be able to look at the car and diagnose it. The car wasn't driveable and I was told there were no rental options available. After the car was diagnosed I fought with Ford for yet another month to get them to honor their warranty and had to provide documentation of oil changes, etc. They ended up covering the replacement and I had my car back within about two weeks (this was late September). After having my car back a couple weeks, it broke down again at the beginning of October. I had no other option but to rent a car from the dealership. I was assured multiple times by my rep Jair that the rental would be reimbursed by Ford, I just had to pay out of pocket and then they would process a refund. I had the rental about a month and then my car was ready for pick up again right after Thanksgiving. I paid about $1305 out of pocket for my rental on 11/28 and the waiting game began for reimbursement (or so I thought). December 8th, my check engine light came on AGAIN and I had my car towed back to O'Meara after less than two weeks of having it back. This time the catalytic converter failed and I was without a car again for a few days. My car is finally back to me after months of issues. This dealership/Ford has given me the runaround for months with little to no communicaton!! They are not understanding at all nor do they care about inconveniencing their customers. I am still waiting on reimbursement for my rental and am only receiving $175 of the $1305 back. Moral of the story, do not buy a Ford unless you want to deal with MAJOR repairs/replacements within a couple of years. You will have to deal with unhonest reps and long wait times and they may even somehow get you to pay out of pocket!! More

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Great customer service. They take very good care of my vehicle. Staffing is always very courteous. They take very good care of my vehicle. Staffing is always very courteous. More

by BULTJE94 Verified Customer Verified Customer

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Greatest dealership ever. The staff is so accommodating. Very happy with the service I received. We take all our vehicles there for service. The staff is so accommodating. Very happy with the service I received. We take all our vehicles there for service. More

by BULTJE94 Verified Customer Verified Customer

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Nice and friendly staff,very informative. Great communication and was accurate with the timing of my vehicle. They inspect other parts of my vehicle and found something I did know was a probl Great communication and was accurate with the timing of my vehicle. They inspect other parts of my vehicle and found something I did know was a problem but prevented a bigger issue. Thanks for the extra effort. More

by lashawn Verified Customer Verified Customer

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Great Experience! Service was performed in a good timely manner, communication was excellent. Very professional Service was performed in a good timely manner, communication was excellent. Very professional More

by j-hernandez77 Verified Customer Verified Customer

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Outstanding service with very friendly staff. O'Meara Ford has been a trusted name for a long time, but a lot of people do not know about their great service department. Service staff really go O'Meara Ford has been a trusted name for a long time, but a lot of people do not know about their great service department. Service staff really go out of their way to be helpful. More

by BCCVSA Verified Customer Verified Customer

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This location has always treated me great and helped me find a solution to my problem. Mark and Barb are wonderful people. find a solution to my problem. Mark and Barb are wonderful people. More

by Benjaminford13 Verified Customer Verified Customer

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The service center was very good. Communication between the Service Order Writer and myself was very good. It was all done through texting. The staff I delt with was very kind and fri Communication between the Service Order Writer and myself was very good. It was all done through texting. The staff I delt with was very kind and friendly. My truck was ready when the Service Order Writer said it would be. This is very important because I had to rent a car while my truck was in the shop. More

by FJPBUA Verified Customer Verified Customer

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Barb M & Mark B are outstanding. I would recommend them & their team to anyone asking me about Ford Services. I would recommend them & their team to anyone asking me about Ford Services. More

by Mattdannenbring Verified Customer Verified Customer

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