Mark Castleman
Mark Castleman at Larry H. Miller Hyundai Peoria

Mark Castleman | Page 3

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

Contact Me
4.3
177 Reviews

BIRTH PLACE: AZ PREVIOUS OCCUPATION: PARTS MANAGER HOBBIES: WORKING ON MY TRUCKS FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE EMPLOYEE'S FAVORITE MOVIE(S): DON'T REALLY WATCH MOVIES

Dealership Experience

7 yrs, 7 mos

Industry Experience

16 yrs, 7 mos

Languages Spoken

English English

4.3

177 Reviews

Write a Review

177 Reviews of Mark Castleman

August 13, 2024

Dealership Rating
Employee Rating

My 2011 Elantra was scheduled for a ABS issue recall, I was noted as arrived, four minutes early, for my 8:20 am appointment. At 8:18 am Mark put the numbered tent on my car roof. Asked if I was going to More

by saraharloff
Workmanship
Service Time
Recommend Dealer
Yes

August 10, 2024

Dealership Rating
Employee Rating

Took my 07 in for a recall. Inspection found significant things, and a few things I'd put off, like original fluids! Pricey, but maintenance needed on a 14 Y/O rig. Yep, needed More

by And the phone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2024

Larry H. Miller Hyundai Peoria responded

Thank you for your review! We’re glad we could assist with your 2007 vehicle and address the recall as well as any necessary maintenance. We understand that maintaining a vehicle with significant mileage can be an investment, but we’re pleased to hear that you found the needed services were addressed thoroughly. If you have any questions or need further assistance in the future, please feel free to reach out. Thank you for trusting us with your vehicle, and we look forward to serving you again!

Aug 18, 2024

Larry H. Miller Hyundai Peoria responded

Thank you for your review! We’re glad we could assist with your 2007 vehicle and address the recall as well as any necessary maintenance. We understand that maintaining a vehicle with significant mileage can be an investment, but we’re pleased to hear that you found the needed services were addressed thoroughly.If you have any questions or need further assistance in the future, please feel free to reach out. Thank you for trusting us with your vehicle, and we look forward to serving you again!

July 24, 2024

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Employee Rating

My car feels like new again. Thank you to Mark for always providing excellent service. More

by TrayMonty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 23, 2024

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Employee Rating

I called 4 times on sat and the girl said someone would call back and never received a call. I took my car in and sat in the Bay Area for 10 minutes and nobody came out so I had to go in and still waited a More

by Jabjaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2024

Larry H. Miller Hyundai Peoria responded

I am so sorry to hear about the poor experience you had at our dealership on Saturday. I'm disappointed to hear that our staff didn't follow through on their promises and you were left waiting for a call back, and then again when you arrived at the service bay. I apologize for the inconvenience and frustration this caused you. We value your business and understand that our service fell short of your expectations. I want to assure you that we are taking immediate action to address these issues. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai Peoria www.larrymillerhyundai.com 8425 W. Bell Rd. Peoria, AZ 85382 Larry H. Miller Genesis Peoria www.larrymillergenesis.com 17336 N 84th Ln, Peoria, AZ 85382

June 15, 2024

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Employee Rating

Have always liked the dealership but was disappointed in the service advisor we had this visit More

by angels1517
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Service Communication
Recommend Dealer
Yes

June 11, 2024

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Employee Rating

Mark was great, as usual. The work on the vehicle was completed when promised. Thank you More

by tommytwoshoes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 04, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

June 06, 2024

Dealership Rating
Employee Rating

It is always pleasant waiting for my car enjoying the snacks and watching the big screen TV and the quick service is just amazing. More

by petnurser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

June 06, 2024

Dealership Rating
Employee Rating

Good service and communication. Check in and out was efficient. Service rep Mark Castleman was excellent. More

by mikeparkinson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

June 06, 2024

Dealership Rating
Employee Rating

From the sales to the service from Mark Castleman, I have been taken care of and always treated with respect. More

by diparrino2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

June 04, 2024

Dealership Rating
Employee Rating

They made a quick appointment & we're very efficient and friendly & called Lyft for me so I could wait at my home which I appreciate. Everything went well More

by lynnhorner76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM **Please do not "Reply" to this email, but use the phone number or email address directly above** Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

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