I had a wonderful experience.
There was not a long wait. Mark Castleman is the greatest. I always feel that he has my best interest in mind for services.
There was not a long wait. Mark Castleman is the greatest. I always feel that he has my best interest in mind for services.
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by Pgittens.04
Service Price Transparency
Jul 08, 2023 -
Pgittens.04 responded
I appreciate that Hyundai dealers assign you to a particular consultant. Mark Castleman is my consultant and through the years I have been coming for service, he has always been polite, efficient, and trustworthy when it comes to my 2014 Hyundai Elantra.
Great initial contact and customer service all the way to
completion and beyond service. Thank you.
completion and beyond service. Thank you.
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by jsome1
Service Price Transparency
Jun 26, 2023 -
Larry H. Miller Hyundai Peoria responded
Your kind words are valued. Our team works tirelessly to make sure each customer has a positive and memorable experience, and it's wonderful to hear that we were able to achieve that for you. We hope to see you again soon.
Mark is RUDE, ARROGANT, AND UNHELPFUL!
I specifically requested him on the app while scheduling a break check appointment because my husband Chris has used and recommended Mark for years.
I specifically requested him on the app while scheduling a break check appointment because my husband Chris has used and recommended Mark for years. We have spent hundreds of thousands of dollars at this dealership...and when Mark is working with Chris, he is professional, friendly, efficient, and polite. I've been at the dealership with both of them several times.
However, when I, a female he does not recognize, comes in by herself, Mark was dismissive, unhelpful, rude, and condescending. When I walked up to him and asked if his name was Mark, he said "Yes. Are you ready to leave your car until Monday?" I said no, and he replied, "so, reschedule."
I told him I drove 30 miles to the dealership (specifically recommended to work with him) only to reschedule. Mark told me I should have known to call and not use the app to schedule a service (and selected the option to wait for my vehicle). Mark said "you need rotors and I can't do that today" without asking a single question about my car or offering options for transportation.
He said the next appointment was 12 days away. I called the service department from the Hyundai parking lot and spoke to an incredibly nice man who kindly booked me an appointment 5 days from now.
It appears that coming in with my husband is the only way to receive respectful, polite, or professional customer service from Mark. This was by far the most unpleasant experience I've had at a typically top-notch dealership. I will ABSOLUTELY NEVER have my car serviced here alone or book another appointment with Mark.
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by erincalli30
Jun 21, 2023 -
Larry H. Miller Hyundai Peoria responded
Hello, thank you for reaching out. We apologize for the negative experience you had during your recent visit to our dealership. We appreciate your loyalty and understand your frustration with the disparity in treatment. Our goal is to provide exceptional service to all our customers, regardless of their gender or any other factor. We have addressed this issue with Mark to ensure that every customer receives the same level of professionalism, courtesy, and helpfulness. We value your feedback and thank you for bringing this to our attention. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. - Rick Trinkl, General Manager (480) 887-8450
Excellent customer service and easy to work with.
Always a pleasure to do business with Mark and Chan.
Always a pleasure to do business with Mark and Chan.
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by Eric
Service Price Transparency
Jul 03, 2024 -
Larry H. Miller Hyundai Peoria responded
Greetings,
Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.
If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM
Thank you,
Victoria Gibboni
Customer Relations Manager
623-815-4581
vgibboni@asburyauto.com
Larry H. Miller Hyundai/Genesis Peoria
www.larrymillerhyundai.com
www.larrymillergenesis.com
8425 W. Bell Rd.
Peoria, AZ 85382
Jul 08, 2024 -
Larry H. Miller Hyundai Peoria responded
Greetings,Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COMThank you,Victoria GibboniCustomer Relations Manager623-815-4581vgibboni@asburyauto.comLarry H. Miller Hyundai/Genesis Peoriawww.larrymillerhyundai.comwww.larrymillergenesis.com8425 W. Bell Rd.Peoria, AZ 85382
Prompt and knowledgeable service Very satisfied with
this dealership.
Lyft ride was provided which was very helpful. Mark, in service, did a great job!
this dealership.
Lyft ride was provided which was very helpful. Mark, in service, did a great job!
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by Rayma Flint
Jul 02, 2024 -
Larry H. Miller Hyundai Peoria responded
Greetings,
Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.
If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM
Thank you,
Victoria Gibboni
Customer Relations Manager
623-815-4581
vgibboni@asburyauto.com
Larry H. Miller Hyundai/Genesis Peoria
www.larrymillerhyundai.com
www.larrymillergenesis.com
8425 W. Bell Rd.
Peoria, AZ 85382
Excellent service!
They are professional and friendly and service provided is always excellent and they did not keep me waiting for my car for very long.
They are professional and friendly and service provided is always excellent and they did not keep me waiting for my car for very long.
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by maddawg944
Service Price Transparency
Jul 03, 2024 -
Larry H. Miller Hyundai Peoria responded
Greetings,
Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.
If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM
Thank you,
Victoria Gibboni
Customer Relations Manager
623-815-4581
vgibboni@asburyauto.com
Larry H. Miller Hyundai/Genesis Peoria
www.larrymillerhyundai.com
www.larrymillergenesis.com
8425 W. Bell Rd.
Peoria, AZ 85382
Jul 08, 2024 -
Larry H. Miller Hyundai Peoria responded
Greetings,Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COMThank you,Victoria GibboniCustomer Relations Manager623-815-4581vgibboni@asburyauto.comLarry H. Miller Hyundai/Genesis Peoriawww.larrymillerhyundai.comwww.larrymillergenesis.com8425 W. Bell Rd.Peoria, AZ 85382
After 16 years of having all our vehicles serviced here
they continue to raise the bar. I’ve recommended LHM to numerous people and they never disappoint.
they continue to raise the bar. I’ve recommended LHM to numerous people and they never disappoint.
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by rudi240z
Service Price Transparency
Jul 03, 2024 -
Larry H. Miller Hyundai Peoria responded
Greetings,
Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.
If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM
Thank you,
Victoria Gibboni
Customer Relations Manager
623-815-4581
vgibboni@asburyauto.com
Larry H. Miller Hyundai/Genesis Peoria
www.larrymillerhyundai.com
www.larrymillergenesis.com
8425 W. Bell Rd.
Peoria, AZ 85382
Jul 08, 2024 -
Larry H. Miller Hyundai Peoria responded
Greetings,Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COMThank you,Victoria GibboniCustomer Relations Manager623-815-4581vgibboni@asburyauto.comLarry H. Miller Hyundai/Genesis Peoriawww.larrymillerhyundai.comwww.larrymillergenesis.com8425 W. Bell Rd.Peoria, AZ 85382
Mark was great!
We did have to wait 3 hours but they were packed which could be a sign that so many people count on their service.
We did have to wait 3 hours but they were packed which could be a sign that so many people count on their service.
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by Territrulock
Service Price Transparency
Jun 05, 2023 -
Larry H. Miller Hyundai Peoria responded
We are grateful for your kind words. Our goal is to provide an unforgettable and positive experience for each customer, and it's great to know that we were able to do that for you. We hope to see you back soon for all your automotive needs.
Chris Dipiro was our sales person and he did a great job.
Mark Castleman has been our service representative and he too has been very good.
Mark Castleman has been our service representative and he too has been very good.
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by rmdbacks
Service Price Transparency
Jul 03, 2024 -
Larry H. Miller Hyundai Peoria responded
Greetings,
Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.
If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM
Thank you,
Victoria Gibboni
Customer Relations Manager
623-815-4581
vgibboni@asburyauto.com
Larry H. Miller Hyundai/Genesis Peoria
www.larrymillerhyundai.com
www.larrymillergenesis.com
8425 W. Bell Rd.
Peoria, AZ 85382
Jul 08, 2024 -
Larry H. Miller Hyundai Peoria responded
Greetings,Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COMThank you,Victoria GibboniCustomer Relations Manager623-815-4581vgibboni@asburyauto.comLarry H. Miller Hyundai/Genesis Peoriawww.larrymillerhyundai.comwww.larrymillergenesis.com8425 W. Bell Rd.Peoria, AZ 85382
Love Larry Miller Hyundai .
. Everything you do for your customers is alway top notch and well done , staff is always friendly and caring Thank you !!!
. Everything you do for your customers is alway top notch and well done , staff is always friendly and caring Thank you !!!
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by perezbabes
Service Price Transparency
May 31, 2023 -
Larry H. Miller Hyundai Peoria responded
We're happy to hear that our team was able to provide you with exceptional customer service and make your visit to our dealership a positive experience. Thank you for choosing us for your automotive needs and we look forward to seeing you again soon.
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