Mark Chitwood
Mark Chitwood at Hayes Dodge Chrysler Jeep Ram Lawrenceville

Mark Chitwood | Page 2

Service Manager

Hayes Dodge Chrysler Jeep Ram Lawrenceville

719 Duluth Highway 120
Lawrenceville, GA 30046

4.4
74 Reviews
4.4

74 Reviews

Write a Review

74 Reviews of Mark Chitwood

September 17, 2025

Dealership Rating
Employee Rating

I was very pleased with my experience with the dealer. I thought my service was completed in a timely manner. My interaction with the employees was great. The service advisor was knowledgeable and explai More

by dyoung27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dusty Hayes , Bobby 304133

Sep 25, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for taking the time to share your wonderful experience! We love keeping you in the loop on what work needs to be done because at the end of the day, we want you to be confident where you spend your money. We're really grateful for your support and can't wait for your next visit!

August 29, 2025

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Prices are too high paid 91. 00 USD for oil change will look for another business with better prices More

by joseblasusa
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Sep 11, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi Jose, we're sorry to hear you were not satisfied with the price you paid for your oil change. We do our best to keep our prices at a fair rate and appreciate your feedback. Thank you for visiting us and we hope to earn your business again.

August 22, 2025

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It's taking longer & longer get oil change 1 1/2+ hours . Plus now charging extra if you use card. Just happen notice my truck was ready. They placed my keys & paper work on service reps desk with a large si More

by basstex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Aug 28, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, our team is always hard at work to get your truck returned to you quickly! We hope to continue to improve our oil change times! We apologize for failing to notify you that your truck was ready. This was a mishandling on our end. Thank you for sharing your feedback as it is important to us. We hope your next visit is even better!

August 14, 2025

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Nice and very warm atmosphere. Would definitely recommend this place to others. Quality of work is in matched. More

by lmpage5
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Aug 15, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We're glad that you received a warm welcome and excellent service! We’d love to know what we could do to make your next visit a 5-star experience! Your feedback is important to us!

August 02, 2025

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Employee Rating

Always makes me feel welcome. They always get to the bottom of the problem and get me back on the road in a timely manner. More

by mc5647
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Aug 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We don't waste your time around here! It's always a pleasure to serve you with a warm smile and quality customer service! Thank you for the kind words and we can't wait to see you again!

July 31, 2025

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Service department is a joke. Wanted to keep vehicle for warranty repairs but they don't do loaners. So I'm supposed to get home 3.5 hours away how? Take a bus? More

by aux9455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adrian White

Aug 01, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we understand your frustration regarding this situation. We do apologize for the inconvenience this caused as this is not a service we provide at this moment in time.

July 30, 2025

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It was in shop in November broke down on way home same lights. 5000$ broke down 06/13 spent 200 cleaned corrosion of November part Brought back 07/24 same issue picked up Saturday back in shop 07/30 5 d More

by karen_w56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adrian White

Aug 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for sharing this with us. We’re truly sorry to hear that your vehicle is still experiencing the same issue after multiple visits and repairs. That’s not the kind of experience we ever want for our customers especially after the time and money you’ve already invested.

July 03, 2025

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I had to quit 3. 5 hours for and oil change. You put the wrong window shield whipps on plus they didnt fit More

by temp3165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adrian White

Jul 09, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we're incredibly sorry that you experienced a long wait time for an oil change. You're 100% right, it shouldn't have taken this long. This is not typical of our service so we apologize for the inconvenience we caused. We also apologize for giving you the wrong windshield wipers. Please reach out to our service manager, Nathaniel Oakes, for the correct size. Thank you and we hope your next visit is even better.

June 11, 2025

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Employee Rating

Good service, quick service. Always there when I need help. Prices high - like every other dealership.. More

by shughey
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Jun 12, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We want to provide the most efficient and effective service possible for our customers, so we are glad we were able to broadcast those characteristics. Thank you for choosing Hayes!

May 18, 2025

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This dealership have been one outstanding company. you have some great sails people and good customers service More

by SOILDERSTEWART59
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Magdalena Babiarz, Diego Fernandez Gallego , Ted Hayes, Cameron (Big Mac) McDonald

May 21, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We can't express our gratitude enough! We do our best to provide you a top-notch team so that every visit is a breeze! We can't wait to serve you again in the future!

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