Mark Cravatt | Page 4

The Subaru Company should be ashamed of this dealership! The service team (even the manager) refused to work on my Subaru vehicle because we did not buy it from them. They also refused to look up our contra The service team (even the manager) refused to work on my Subaru vehicle because we did not buy it from them. They also refused to look up our contract to see if our problem was covered under a warranty we purchased. If you wonder why we didn't buy from Bob Rohrman Subaru and instead drove an hour away to buy from another dealer - THIS IS WHY!! Terrible customer service and shady dealings. More

by LFHODGE Verified Customer Verified Customer

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Very nice reasonable price the lady at the desk was very nice, and was done in reasonable time. I just waited in the waiting room fast service. nice, and was done in reasonable time. I just waited in the waiting room fast service. More

by CINNAMONGIRL79 Verified Customer Verified Customer

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Above and Beyond in a Crazy Time I contacted several dealerships online to inquire about a vehicle I was searching for. Only Mark Cravatt, at Bob Rohrman Subaru responded by directly I contacted several dealerships online to inquire about a vehicle I was searching for. Only Mark Cravatt, at Bob Rohrman Subaru responded by directly addressing my needs and offering to work with me to find me what I wanted if they did not have it. Lucky for me, their inventory included exactly what I was looking for. Mark worked with me online, and later by phone, to make me an offer. My experience picking up the vehicle was perfect. All steps were taken to assure that I felt safe as far as social distancing. All paperwork was laid out on a table, a new pen was provided, the car was sanitized...AND, Mark was a wonderful person to work with. I would recommend this dealership to anyone looking for quality customer service. More

by BRETTKRIEBLE Verified Customer Verified Customer

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Bob Rohrman....why go anywhere else I initially found my purchase car on Carguru.com. I sent the dealership a email through the carguru website, about availability. I was contacted by th I initially found my purchase car on Carguru.com. I sent the dealership a email through the carguru website, about availability. I was contacted by their internet sales guy inquiring when a good time for me to come see and test drive the 2014 Honda CR-V. I gave them a time and was informed I would meet Mark Cravatt. I arrived a few mins early, the car was parked right out front, running and washed. I walked in the door and the first person I met was Mark. Mark was very professional and sought out how he could help me. I wanted to test drive and had a trade-in and gave him a ballpark payment I was looking for. Test drive went very well. Got back and Mark met me, asked how it went and asked me what I would like to do. He had all the numbers with vehicle history and what the dealership had done to the car. I said, Lets do this. Smooth. At no time did I feel pressure to buy. Mark was fantastic. This is the second vehicle we have purchased through Bob Rohrman, the first was a new Odysee at their Honda franchise. xxxxxxto all who helped me including the internet guy and the finance guy. Wow!! More

by DITCHSURFER2000 Verified Customer Verified Customer

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Ascent 2020 Our Ascent’s front door needed to be realigned and they sent it to their body shop and fixed it all in the same day! They called us several times to k Our Ascent’s front door needed to be realigned and they sent it to their body shop and fixed it all in the same day! They called us several times to keep us updated! Thank you for great service once again! More

by RODNCINDY Verified Customer Verified Customer

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Easy and Awsome! I absolutely hate high pressure sales and my salesman was very helpful and not pushy while making useful suggestions and worked with me for the sale. I absolutely hate high pressure sales and my salesman was very helpful and not pushy while making useful suggestions and worked with me for the sale. Mark Cravatt is to be commended and a valuable asset to your company! More

by JIMD46902 Verified Customer Verified Customer

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They were quick and great to work with. Showed me everything I wanted to see about the vehicle. When I picked it up it was clean full of gas and ready to go. everything I wanted to see about the vehicle. When I picked it up it was clean full of gas and ready to go. More

by SWHITE3674 Verified Customer Verified Customer

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John is Always a pleasure and very much a huge help throughout the full term of the lease. Thank you John. Your a great help throughout the full term of the lease. Thank you John. Your a great help More

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.To recall the coil (something like that) .The employees at the service department are always pleasant. They are helpful and cheerful. Kaitlin is my service adviser. She is very smart and h .The employees at the service department are always pleasant. They are helpful and cheerful. Kaitlin is my service adviser. She is very smart and helpful. I don;t know anything about mechanics or car. She always explains everything clearly to me. She is a treasure to the service department. More

by Helen Leung Verified Customer Verified Customer

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To recall the coil (something like that) The Employees at the service department are very nice. They are friendly and courteous. Kaitlin is my service adviser. She is smart and helpful.. The Employees at the service department are very nice. They are friendly and courteous. Kaitlin is my service adviser. She is smart and helpful.. I don;t know anything about mechanics or car problems. She explains to me clearly. She is a jewel to the company. More

by Helen Leung Verified Customer Verified Customer

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