Mark Dettlo
Mark Dettlo at Muller's Woodfield Acura

Mark Dettlo

Service Director

Muller's Woodfield Acura

1099 W Higgins Rd
Hoffman Estates, IL 60195

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4.4
62 Reviews
4.4

62 Reviews

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62 Reviews of Mark Dettlo

November 12, 2025

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Employee Rating

I have been purchasing all of my vehicles from Mueller’s Acura since 2009. They are honest, have a wonderful staff and the best service department. More

by Jennifer1129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 12, 2025

Muller's Woodfield Acura responded

Thank you for being a loyal customer since 2009. Our team at Muller's Woodfield Acura appreciates your trust and kind words. We're here to assist with your vehicle needs anytime.

Nov 13, 2025

Jennifer1129 responded

Lance Dailey is the best. He has been my salesman since 2018 and he is wonderful with making the process easy to leasing my vehicle. He also makes sure you are familiar with your new vehicle’s technology and is available for questions anytime. Thank you Lance!!! Jen

November 06, 2025

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We have had great experiences at this dealership. Both sales and especially the Service Dept. But We must say our experience with Luiza Rexhepi made our latest visit and purchase an exceptional exp More

by Thrillr
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Glicksman, Luiza Rexhepi

Nov 06, 2025

Muller's Woodfield Acura responded

We appreciate your kind words about our sales and Service Department at Muller's Woodfield Acura. It's great to hear that our team made your visit enjoyable and informative. Thank you for sharing your experience.

November 01, 2025

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Disappointed with this dealership and Honda/Acura as a whole. I brought my TLX for an issue and was told the passenger front belt molding was "deformed" (when you tell someone that's been in the industry More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 01, 2025

Muller's Woodfield Acura responded

Hello Matt, Your feedback is important to us. I would appreciate the opportunity to speak with you about your experience with our Service Department, including the repairs on your Acura TLX, the associated cost, the customer care you were provided with, and the recurring matter of your vehicle. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Mark Dettlo Service Director Woodfield Acura Mdettlo@woodfieldacura.com

Nov 01, 2025

Matt responded

Mark, We’ve already discussed this matter. You and your tech both lied to Honda regarding this issue, falsely claiming the total opposite of my concern the first time. Scamming people to pay out of pocket for a repair that never fixed the issue and now it’s something covered under a CPO warranty. I’m glad I got rid of that car and away from the brand.

October 22, 2025

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This was probably the easiest vehicle purchase I’ve done! Lance had everything ready to go, and Myles had me in and out in record time! This is my 10th Acura and I will only buy and have my car serviced at More

by Nicky Pass
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Oct 24, 2025

Muller's Woodfield Acura responded

Thank you for sharing your experience with us. It's great to know our team made the purchase process smooth and convenient for you at Muller's Woodfield Acura. We appreciate your loyalty and wish you many happy miles with your new Acura.

October 01, 2025

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We’ve had the pleasure of dealing with Muller Acura since 2006, and continue to feel their sales and service folks are the best! More

by Dennis Green
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Dailey, Jeff Glicksman

Oct 01, 2025

Muller's Woodfield Acura responded

Thanks for your continued support. We're glad to be of service at Muller's Woodfield Acura.

May 24, 2025

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Lance at Muller’s is the best. We’ve bought several vehicles from him. Lance was very courteous, extremely helpful and very knowledgeable . He took the time to go over the entir More

by Peggy2019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Myles Bauer, Lance Dailey

Jun 05, 2025

Muller's Woodfield Acura responded

We're glad you're satisfied with your experiences at Muller's Woodfield Acura. Our team appreciates loyal customers like you who return over the years, ensuring everything goes smoothly for every vehicle purchase. If you need anything else, please don't hesitate to reach out.

April 07, 2025

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Been working with Lance for years, and the experience has been second to none! Been doing business here with Muller for years, Lance, Mark Dettlo, Nick and the whole Muller team are outstanding, love working More

by bubisjim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Dailey, Jeff Glicksman, Chris Anderson , Nick Gianacakos

Apr 08, 2025

Muller's Woodfield Acura responded

Thank you for your kind recommendation and longstanding relationship with our team at Muller's Woodfield Acura. We appreciate your trust in us and look forward to continuing our work together.

January 23, 2025

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Roger helped me purchase my first truck. The Acura dealer had a Ford F150 that suited my wants and needs. Since I lived a few hours away at the time of purchase, my mother went to see the tr More

by dcompton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Glicksman, Roger Svab

January 01, 2025

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Employee Rating

I bought my first Acura-a 2003 TL from Muller’s and have been with them ever since! They are outstanding! Mark is the service manager and never fails to greet me warmly and makes a point to chat with me. Ke More

by Kathy
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Trade-in Experience
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Recommend Dealer
Yes

September 17, 2024

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Employee Rating

Lance really made the purchasing process very easy and smooth. There was no pressure and he was very knowledgeable about the specs on the car. This is our 2nd purchase at Muller Acura because the customer More

by Jenni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Myles Bauer, Lance Dailey

Sep 21, 2024

Muller's Woodfield Acura responded

Thank you Jenni for taking the time to let us know how we did. We hope you have a great day!

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