Mark Diaz

Big Star Hyundai responded

Thank you for sharing your feedback. We are very disappointed to hear that your experience with us, especially as a repeat customer, has led you to decide not to return for a fourth purchase. We sincerely apologize for the lack of communication between our staff that you experienced. This is absolutely not the standard we aim for, and we understand how frustrating and disruptive internal miscommunication can be to your purchase process. We take this seriously, and as a loyal customer, your perspective is extremely valuable to us. To help us identify the specific breakdowns and correct them immediately, we would greatly appreciate it if you would be willing to share a few more details about your recent visit. Could you please reach out to me directly at tgomez@bigstarhyundai.com with additional details such as your name on phone number as we hope to have the opportunity to address this situation and earn back your trust. Tony Gomez, General Sales Manager.

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!