Mark Diaz
Mark Diaz at Big Star Hyundai

Mark Diaz

Sales Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

not yet
rated
3 Reviews
not yet
rated

3 Reviews

Write a Review

3 Reviews of Mark Diaz

December 26, 2025

Dealership Rating
Employee Rating

Great service and great customer service. Will come back for repairs and maintenance. Love the atmosphere More

by SANDRAT0707
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2025

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

September 29, 2025

Dealership Rating
Employee Rating

There are so much lack of communication between the staff. This is my third vehicle purchase, but I won’t be coming back. More

by adelitazavala
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 29, 2025

Big Star Hyundai responded

Thank you for sharing your feedback. We are very disappointed to hear that your experience with us, especially as a repeat customer, has led you to decide not to return for a fourth purchase. We sincerely apologize for the lack of communication between our staff that you experienced. This is absolutely not the standard we aim for, and we understand how frustrating and disruptive internal miscommunication can be to your purchase process. We take this seriously, and as a loyal customer, your perspective is extremely valuable to us. To help us identify the specific breakdowns and correct them immediately, we would greatly appreciate it if you would be willing to share a few more details about your recent visit. Could you please reach out to me directly at tgomez@bigstarhyundai.com with additional details such as your name on phone number as we hope to have the opportunity to address this situation and earn back your trust. Tony Gomez, General Sales Manager.

July 15, 2025

Dealership Rating
Employee Rating

Very friendly, quick to help and knowledgeable. Even checked back to see if all was okay. More

by Lorie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Kirby, Rose Rodriguez

Jul 17, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Dealership Inventory (642 Vehicles)

used 2023 Ram 3500 car, priced at $63,988
2023 Ram 3500
used
Granite Crystal Metallic Clearcoat exterior
Automatic
Four-wheel Drive
used 2021 Buick Encore GX car, priced at $19,588
2021 Buick Encore GX
used
White Frost Tricoat exterior
CVT
Front-wheel Drive
new 2026 Hyundai Tucson car, priced at $32,112
2026 Hyundai Tucson
new
Shimmering Silver exterior
Automatic
Front-wheel Drive
used 2025 Chevrolet Silverado 3500 car, priced at $66,288
2025 Chevrolet Silverado 3500
used
Black exterior
Automatic
Four-wheel Drive
new 2026 Hyundai Tucson car, priced at $32,354
2026 Hyundai Tucson
new
Phantom Black exterior
Automatic
Front-wheel Drive
new 2026 Hyundai Kona car, priced at $33,925
2026 Hyundai Kona
new
Atlas White exterior
Automatic
Front-wheel Drive