Mark Doerge | Page 17

Exceptional Customer Service I arrived at Continental Toyota after speaking with Jessica Burns about a horrific experience at another dealership. My three month old Camry XLE was I arrived at Continental Toyota after speaking with Jessica Burns about a horrific experience at another dealership. My three month old Camry XLE was totaled in a rear end collision and I needed a new car. I was looking to replace with the exact same vehicle. I told Jessica that I had first gone to Elmhurst Toyota where I had gone for 18 years and they were unable and unwilling to locate a 2019 vehicle for me. Jessica assured me Continental Toyota could and would help. I was skeptical. I arrived at the dealership and Jessica introduced me to Leo Salazar. She had already told Leo about my situation and how I needed them to help. Leo immediately dove into finding me a red, 2019 Camry XLE. Never once did he tell me the car was not available anywhere as I was told by my previous dealership and he continually assured me he would get me a car that I loved. Leo Salazar and Continental Toyota came through for me. They drove to another dealership to trade a vehicle for me to get me what I wanted, a vehicle I was told by my previous dealer did not exist. Continental Toyota and Leo Salazar and Jessica Burns clearly put customer service first and they have gained a new loyal customer. Their customer service is exceptional and I'd rate them higher than excellent if that was an option. More

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Fast and easy I was referred here to come and talk to Stew. When I got there he was able to get me around to testing driving the 2016 Toyota Corolla pretty fast. He I was referred here to come and talk to Stew. When I got there he was able to get me around to testing driving the 2016 Toyota Corolla pretty fast. He didn't ask for a whole lot in the entire process and was able to help get my monthly payments lowered. Mark in finances was also able to get me a great deal at a price I could still afford. All my other times getting a car elsewhere always dragged and they always asked for a lot of things that I wasn't prepared to give. Going here, time went by fast and everything went smooth. Couldn't have asked for a better team to work with. I am positive that I wouldn't have gotten that great of a deal anywhere else! They truly care for you here and even follow up to make sure everything is going well with the new to me car. More

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Good service Leo Salazar was very patient in helping us choose our purchase of a 2019 RAV4. Mark Doerge was quick and efficient with his work. No complaints Leo Salazar was very patient in helping us choose our purchase of a 2019 RAV4. Mark Doerge was quick and efficient with his work. No complaints, would recommend to friends and family. More

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New lease My 2017 RAV4 lease was expiring soon. I leased a 2019 RAV4 with the help of Elliott Nelson who did a great job throughout the process. My 2017 RAV4 lease was expiring soon. I leased a 2019 RAV4 with the help of Elliott Nelson who did a great job throughout the process. More

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Best Toyota dealer in the region From Service to purchasing a car, everyone in the dealer treat you with respect and provide the best service I've ever seen in a dealership. From Service to purchasing a car, everyone in the dealer treat you with respect and provide the best service I've ever seen in a dealership. More

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Employee Review We are so happy, pleased and very satisfied with your salesman Elliot Nelson. He’s very knowledgeable and very helpful to us as your customer explains We are so happy, pleased and very satisfied with your salesman Elliot Nelson. He’s very knowledgeable and very helpful to us as your customer explains everything we need to know about the highlander that we’re trying to purchase. We feel the care and helpfulness for us to make us really decide why we should really buy a Toyota Highlander. As a matter of fact the 1st highlander we bought got involved in an accident and it’s total wrecked. We came back to Elliot for we know we trust him and will definitely help us. Good you have an employee like him. More

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Amazing experience! Buying a car is a very big move to make. I was so nervous and anxious because cars aren’t cheap and I didn’t want to make the wrong decision. Samir Sa Buying a car is a very big move to make. I was so nervous and anxious because cars aren’t cheap and I didn’t want to make the wrong decision. Samir Salman made all my nervousness and anxiety fly away instantly. He acknowledged my fear and told me how he would make sure I would be happy with whichever decision I make. He wasn’t pushy and was always making sure that I understood what was going on throughout the entire process. He was super professional and made the car buying experience so much better than I could have ever imagined. I will definitely be sending any family member and friend who needs a car by Samir! Thanks for all your help! More

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stupendous !!! Love my new Toyota Camry XSE Told them what I was looking for and matched it. Awesome experience. Also made sure I could afford what I wanted and did not up sale or over charge Told them what I was looking for and matched it. Awesome experience. Also made sure I could afford what I wanted and did not up sale or over charge me! Thanks Ed, Mark Doerge. More

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Great!!! Internet Rep. and sales Rep were very helpful and knowledgeable of vehicle we were looking to purchase. Made us feel comfortable. Finance Rep.explaine Internet Rep. and sales Rep were very helpful and knowledgeable of vehicle we were looking to purchase. Made us feel comfortable. Finance Rep.explained everything to us very clearly. Everyone treat us great More

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Stew Excellent Customer Service Stew and Mark was fantastic, very patient and a great to work with. Thank you Stew and Mark for making my car buying experience wonderful! Mrs. Ta Stew and Mark was fantastic, very patient and a great to work with. Thank you Stew and Mark for making my car buying experience wonderful! Mrs. Taylor More

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