Mark Escobar

Beautiful cars, great no-pressure deals and the best after the sale service as well. Kriss and Joe (the manager), as well as all the staff (Arturo and Nic hey!) are just great to deal with. Never have I had a question about my vehicle not be answered. The service staff is also very prompt and competent - not that you need them much as these cars are so problem free. It makes car buying or leasing a dream. I leased my first Mercedes in 2016 and it was such a great experience at this dealership that I bought a pre-owned one for my daughter. I am on my second leased vehicle and love it. Don't go anywhere else in the North Houston area for your Benz!

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Had my '14 GL450 in for 60k service. Big items were spark plugs and brake fluid changeout. When I arrived my usual service adviser Mark was not at his desk. His colleague Liz Rincon began the check in process and paperwork for loaner so as not to delay me. That's teamwork!. Got GL back 6 hours later. Reliable car, reliable service!

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Had a great experience using Express Service for the first time. It truly was fast. The dealership experience was excellent as usual. Mark Escobar took good care of me.

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My '14 GL needed new tires, alignment, and state inspection. As always, Mark Escobar set it all up in no time. MB was running a special of $150.00 off a set of 4 tires. They include the road hazard which, with the discount, made MB less expensive than Discount Tire. And they did the alignment, so I didn't need to take it to another shop for that. Add in the state inspection, a car wash, and 2 ice cream bars and MBOTW can't be beat!!! Joe Drago came out of his office to say hello to me as well. Always nice to be recognized by management.

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I visited Mercedes-Benz of The Woodlands on June 6, 2018 for annual maintenance. My Service Advisor was Mark Escobar. He was busy with a customer at the time of my arrival, but made sure to find and greet me when he was free. Mark always has a great attitude and a smile on his face. The Service Manager, Anthony Walding, came by to shake my hand and welcome me to the service center. Anthony is very friendly and has exceptional knowledge of the Mercedes-Benz line up. He has answered many vehicle related questions throughout the years with precision. While waiting for the service I had a nice chat with Marcos Morales who works there as a Sales Client Advisor. Marcos is just another example of very welcoming team member of Mercedes-Benz of The Woodlands. He is always very welcoming and friendly. Overall my service was done in a timely manner, my vehicle was given a courtesy wash and most of all the all the team members that I encountered were friendly and accommodating. I can honestly say that I do not have a negative thing to say about any of my experiences at this dealership. This is the only place that I would bring my vehicle for service. The guys down the street don't even come close to the level of professionalism and attention to details as these folks. I will continue to do business here. Thank you Mercedes-Benz of The Woodlands!!!

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Had our GL serviced with ease. My wife had to pick it up and was in and out in a flash. A few days later the TPMS gave her a low tire pressure warning. She took it to MBOTW and they fixed her up right away. Our service advisor Mark Escobar was not around both times when my wife was there. But the service line people treated her as if he was! Nice to know everyone can be counted upon.

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Recently needed to have an intake hose replaced. Not in stock so my service advisor Mark Escobar ordered one. When it came in he arranged for it to be installed while I waited. What a time saver.

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I like to business with them Mark is the best he always take care me like family I will always recommend woodland Mercedes-Benz thanks

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Great customer service. Took care of my car. I really like the overall report stating how the performance of the vehicle stands. Wonderful people in the maintenance department

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Efficiency with a smile. Great customer service is what one can expect at this dealership. All required work was done with exceptional detail. Will not go anywhere else for service or for new sales.

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