Mark Halleen | Page 2

Do not stand behind product On 2014 we bought a 2013 Sorrento SX. Because the vehicle has a "Dealer Demo" it had 4,500 miles. An although it have that many miles it was sold to u On 2014 we bought a 2013 Sorrento SX. Because the vehicle has a "Dealer Demo" it had 4,500 miles. An although it have that many miles it was sold to us as new with the understanding that the warranty and the extended warranty will extend to 104,500 miles. At the beginning of this year near the 100,000 miles the vehicle start having some problems. When we contacted the dealer we were told that the warranty will not extend from the original 100k. at 102k the vehicle overheated, we took it to our local shop and replace the radiator. This did not fixed the overheating. We finally find out that the head gasket needed to be replace. We took it to another shop and the determine that this particular engine made by KIA will not go back correctly if you try to replace the gasket. We contacted the dealer and to make the long story short the dealer look at it and told us that they recommend replacing the engine at 7k. on a car 6 year old card with just over 100k. During further research find that the 2013 Sorrento engines coming out of the assembly line had head gasket problems. KIA corporation knew, Halleen Kia Knew and they sold us $36k defective vehicle that right now is a paper weight. I do not trust them any more. They are liars, Con Mans. I will never buy another KIA again and I will make sure that everyone learn about our experience. More

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Best Auto Purchase Experience Ever!!! My first experience was with Joe Marullo in service to price maintenance work. I was very impressed with his honesty, reasonable prices and customer My first experience was with Joe Marullo in service to price maintenance work. I was very impressed with his honesty, reasonable prices and customer service. I immediately started using this location for all of my servicing needs. It is worth the drive passing many other dealerships. When it was time to purchase my next car I contacted Haleen Kia. Previous car purchase experiences have been exhausting, lengthy, adversarial, and quite unpleasant. I always brought others for help and support. My experience at Haleen Kia was just the opposite! I was treated like a beloved family member. I arrived without an appointment. I was promptly greeted by Natalyya Renaudin. She is my all time favorite sales consultant!!! She was very courteous and professional. She took the time to find out exactly what I was looking for and what I could afford. There was no pressure to make decisions or to purchase immediately. She wanted to make sure that I was buying exactly what I wanted at the best price possible. Management were very friendly and patient with all of my questions and concerns. I will continue to recommend this dealership to family and friends!!! More

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Molly Baron! Molly was absolutely amazing!!! A genuine delight to work with. I didn't feel pressured at all by anything that was discussed. You rarely find people Molly was absolutely amazing!!! A genuine delight to work with. I didn't feel pressured at all by anything that was discussed. You rarely find people that truly enjoy doing what they do...and you can tell Molly loves what she does. She knows the cars and everything you could want/need to know about them. I would highly recommend this dealership to anyone especially working with Molly! Mark was also great to talk to! More

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Great experience I loved my visit they were great and I got a new car. I went to some but none were as nice and helpful like Molly mark and Justin I loved my visit they were great and I got a new car. I went to some but none were as nice and helpful like Molly mark and Justin More

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Superb Customer Service Right from the beginning of looking for my car I had excellent service, Molly stayed over to show me the car I wanted and the details afterwards as we Right from the beginning of looking for my car I had excellent service, Molly stayed over to show me the car I wanted and the details afterwards as well as Don and Mark, There was no haggling with pricing or financing I got exactly what I wanted and right in my payment range. Everything was PERFECT ! Thank you to all of you. I would refer all to you. Tom Carter More

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Horrible Customer Service My salesman couldn’t have cared less to contact me after the sale was completed. My check engine light came on the next time and it took 2 weeks to fi My salesman couldn’t have cared less to contact me after the sale was completed. My check engine light came on the next time and it took 2 weeks to figure out. I had to call in and find out where my car was and when it was going to be done. No communication whatsoever. They promised gas cards or reimbursed gas for the non hybrid loaner they gave me, never saw that. I wouldn’t recommend and wouldn’t buy from them again. The internet sales team Lori was great. In store. Not so much. Service manager was the only one who gave me an update once. More

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Veterans Beware! I am a USAF veteran and live in Florida. I had one day to purchase a vehicle for my 83 year old mom in Ohio. After several researches, and using my Co I am a USAF veteran and live in Florida. I had one day to purchase a vehicle for my 83 year old mom in Ohio. After several researches, and using my Costco vehicle option, I was referred to Halleen Kia. I called ahead of time to verify Costco discounts and rebates to include a $400 veterans discount. Based on my conversations with this dealership, I flew in and purchased a 2018 Kia Soul for my mom from salesman Michael Seale. Salesman was fine and applied the rebates and discounts. He even verified my veterans status with the DD214 I traveled with. This was an all cash transaction purchase and I was told the veterans discount applied. After going through their finance section, Mr. Seale returned and said since I was out of state resident, they could not apply the veterans discount. Seale said he was told that it is based on "corporate rules." I argued that Kia was all over the world, so why wouldn't they honor it. I called corporate and they said it was an individual dealership prerogative to apply a military discount. I then asked if they offered anything in exchange for the additional $400, which wasn't being discounted (floor mates, free oil service, and even a key chain.) and they said it could not be done. This case is still being reviewed by corporate, but I have yet to hear back from anyone. More

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service I am very happy with my vehicle. Love it. Had to take it in and Cory was so sweet. He explained what happened. I feel safe and protected knowing you a I am very happy with my vehicle. Love it. Had to take it in and Cory was so sweet. He explained what happened. I feel safe and protected knowing you are taking care of me and my Vestra. More

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Love my Sorrento! This was our first experience with Halleen Kia and I'm sure it won't be the last. "Thank You" to Bryan Megon and Mark Halleen for helping us to be abl This was our first experience with Halleen Kia and I'm sure it won't be the last. "Thank You" to Bryan Megon and Mark Halleen for helping us to be able to lease this awesome SUV! More

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Great and easy I thought the dealer was very friendly and guided me through the car buying experience. I had never leased a car before, so Jim was very helpful in fi I thought the dealer was very friendly and guided me through the car buying experience. I had never leased a car before, so Jim was very helpful in finding me the right one at the right price. More

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