Mark Halleen | Page 2

Horrible Customer Service My salesman couldn’t have cared less to contact me after the sale was completed. My check engine light came on the next time and it took 2 weeks to fi My salesman couldn’t have cared less to contact me after the sale was completed. My check engine light came on the next time and it took 2 weeks to figure out. I had to call in and find out where my car was and when it was going to be done. No communication whatsoever. They promised gas cards or reimbursed gas for the non hybrid loaner they gave me, never saw that. I wouldn’t recommend and wouldn’t buy from them again. The internet sales team Lori was great. In store. Not so much. Service manager was the only one who gave me an update once. More

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Veterans Beware! I am a USAF veteran and live in Florida. I had one day to purchase a vehicle for my 83 year old mom in Ohio. After several researches, and using my Co I am a USAF veteran and live in Florida. I had one day to purchase a vehicle for my 83 year old mom in Ohio. After several researches, and using my Costco vehicle option, I was referred to Halleen Kia. I called ahead of time to verify Costco discounts and rebates to include a $400 veterans discount. Based on my conversations with this dealership, I flew in and purchased a 2018 Kia Soul for my mom from salesman Michael Seale. Salesman was fine and applied the rebates and discounts. He even verified my veterans status with the DD214 I traveled with. This was an all cash transaction purchase and I was told the veterans discount applied. After going through their finance section, Mr. Seale returned and said since I was out of state resident, they could not apply the veterans discount. Seale said he was told that it is based on "corporate rules." I argued that Kia was all over the world, so why wouldn't they honor it. I called corporate and they said it was an individual dealership prerogative to apply a military discount. I then asked if they offered anything in exchange for the additional $400, which wasn't being discounted (floor mates, free oil service, and even a key chain.) and they said it could not be done. This case is still being reviewed by corporate, but I have yet to hear back from anyone. More

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service I am very happy with my vehicle. Love it. Had to take it in and Cory was so sweet. He explained what happened. I feel safe and protected knowing you a I am very happy with my vehicle. Love it. Had to take it in and Cory was so sweet. He explained what happened. I feel safe and protected knowing you are taking care of me and my Vestra. More

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Love my Sorrento! This was our first experience with Halleen Kia and I'm sure it won't be the last. "Thank You" to Bryan Megon and Mark Halleen for helping us to be abl This was our first experience with Halleen Kia and I'm sure it won't be the last. "Thank You" to Bryan Megon and Mark Halleen for helping us to be able to lease this awesome SUV! More

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Great and easy I thought the dealer was very friendly and guided me through the car buying experience. I had never leased a car before, so Jim was very helpful in fi I thought the dealer was very friendly and guided me through the car buying experience. I had never leased a car before, so Jim was very helpful in finding me the right one at the right price. More

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Thank You Halleen Team!! We love our new Sorento. Andy Levy and the Halleen team went above and beyond to assure our satisfaction. This is our 6th car from Halleen.......best We love our new Sorento. Andy Levy and the Halleen team went above and beyond to assure our satisfaction. This is our 6th car from Halleen.......best dealership in the Greater Cleveland area. Although we moved to Brunswick, we will make the drive, it's well worth the trip! Halleen is trustworthy, honest, and know how to treat their customers right. We wouldn't think of going anywhere else. We will be back in 3 years to pick out our 7th car! Customers for life. More

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Fantastic They make you feel they really care and show it. Sam our sales person went out of his way to please us, he just wanted us to be pleased and happy super got my beautiful Sorento. Sam our sales person went out of his way to please us, he just wanted us to be pleased and happy super got my beautiful Sorento. More

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