Mark Hepler | Page 3

James is fantastic! He asked what my budget was and what I was looking for and directed me from there to find want I wanted! He didn’t push me to spend more than my budget. He also made sure I knew all my o I was looking for and directed me from there to find want I wanted! He didn’t push me to spend more than my budget. He also made sure I knew all my options. Overall he was so helpful with all my questions and making my experience buying my first brand new car amazing! More

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Thank you to Bishoy for assisting me in the purchase of my new car! He was extremely helpful and truly had my best interests in mind throughout the purchasing process. It is a pleasure working with some my new car! He was extremely helpful and truly had my best interests in mind throughout the purchasing process. It is a pleasure working with someone who makes the transition easy and without stress. Nice to work with someone you can trust! Bishoy is the best! More

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This dealership was clean and organized and was full of employees who were polite and efficient, and they gave us their immediate attention and answered all of our questions. employees who were polite and efficient, and they gave us their immediate attention and answered all of our questions. More

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Service Nissan of Coolsprings is a great place to have your service done on your vehicles. Work was done quickly and correctly. Great people to know! Nissan of Coolsprings is a great place to have your service done on your vehicles. Work was done quickly and correctly. Great people to know! More

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Very Professional Very personable and professional employees. Always attentive to the clients needs. I would recommend the service department to anyone who asks. They w Very personable and professional employees. Always attentive to the clients needs. I would recommend the service department to anyone who asks. They were fast and completed all of my service needs. More

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Service done Right! It is so refreshing to know that you can go to a place like Cool Springs Nissan for whatever service my Family’s Cars need and know that you’re going It is so refreshing to know that you can go to a place like Cool Springs Nissan for whatever service my Family’s Cars need and know that you’re going to get Top Notch Service every time. From the manager Mark Hepler and his staff like Jennifer Spaulding and Bob Shank I have no question in my mind that my vehicles are in the best of hands. Highly Recommend Cool Springs Nissan! More

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Professional service J.R. was excellent! J.R. took the time to make sure that my battery was still under warranty! Thank you for the great service! J.R. was excellent! J.R. took the time to make sure that my battery was still under warranty! Thank you for the great service! More

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The cool spring Nissan service center is ridiculous!How The cool spring Nissan service center is ridiculous! How can you possibly have a team grouped together with so much Synergy, from the manager Mark The cool spring Nissan service center is ridiculous! How can you possibly have a team grouped together with so much Synergy, from the manager Mark Hepler to Jenifer Spaulding to Bob Shank my experience of having my vehicle serviced was amazing heck I felt like I was part of a family. If you want professional, knowledgeable and friendly service Cool Springs Nissan is the place to go More

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Jack Utz is the best person there in sales. Jack is low pressure, how can I help you, kind of person. Some others are very hard working but it is an old fashioned dealership utilizing high pres Jack is low pressure, how can I help you, kind of person. Some others are very hard working but it is an old fashioned dealership utilizing high pressure sales tactics. Jack is your man if you do not like that. More

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Worst experience in a lifetime This place is a joke... from the first oil change of my new Altima in which their so called factory certified technician forgot to put the plug back i This place is a joke... from the first oil change of my new Altima in which their so called factory certified technician forgot to put the plug back in and therefore the new oil ran right out and had to be put in a second time, to the water damage from clogged drain tubes that caused major damage to the interior.... to the poor work performed when replaced to the point of it interior being taken apart a second time. Then the damage of my paint while in their care for nearly three months.... and being promised a touch up kit as I wouldn’t want them to oil the chain of my bicycle at this point so I certainly wouldn’t want them messing with paint one door.... I am yet to receive the touch up kit as promised by the service manager Mark Hepler and this has been on going since September.... I would never take my car back or purchase from this dealership myself nor would I recommend it to anyone for a purchase of chewing gum if they sold it...... TERRIBLE customer experience. And terrible handling of me as a customer and my property as I have documented with photos. TERRIBLE TERRIBLE TERRIBLE. What a nightmare. More

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