Mark Hester | Page 13

Terrible Experience I have purchase 4 vehicles with South Oak Dodge. My last vehicle was a lease I went into South Oak Dodge about two months before my lease was going to I have purchase 4 vehicles with South Oak Dodge. My last vehicle was a lease I went into South Oak Dodge about two months before my lease was going to end and in they got me a very good deal on a brand-new Pacifica. I was told by several sales people that you can turn in your car before the lease so I started to look and found something. But that isn't the truth you're still liable for your lease payments and or the lease payments should be factored into your new price of the car but South Oak Dodge neglected to inform me and or put the lease payments into the price of the new vehicle. I did not know this until I got a final bill for my first lease financial company. When I went back to South Oak to tell them that they did me wrong for not adding that into my monthly payments and for not informing about it they said it was my fault. It's not my fault they do terrible business! I never had problem before or I would've never went back to them. So stay far far away from them. They do terrible business!!!!!! More

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Great service for purchasing new vehicle! I worked with Fabian and Mark on the purchase for my new 2017 Cherokee. Both were understanding on my needs and wants. Most importantly, they took my I worked with Fabian and Mark on the purchase for my new 2017 Cherokee. Both were understanding on my needs and wants. Most importantly, they took my budget into consideration, when other dealerships did not. I was in and out of the dealership in just over an hour! It was a great experience and I would definitely recommend them! More

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Send offs! And liars! Usually you leave your number with a car dealership, and almost every salesman will call you. I've called this dealership more times then a customer e Usually you leave your number with a car dealership, and almost every salesman will call you. I've called this dealership more times then a customer ever should in the last 3 days. And no one ever got back with me. I went in to attempt to trade up from a 2015 Charger to 2016 Charger. I had paystubs 3k cash for down payment and my keys to trade in. The salesman knew almost nothing about the car. Everything he was telling me I already knew about the vehicle. He knew basics of a regular car. I was offered 15k for a car that was a little over a year old. It was a slap in the face. Here it is I have records of me keeping up all maintenance on the vehicle. It was in a slight hit and run from the rear. A tiny scratch. And I was offered 15k. Yet the car was sold to me for 31k.. AT THIS DEALRSHIP! So I left it was too much "negative equity" in the car. 2 hours later I received this long heart felt email from the General Sales Manager Mark Hester promising we can work out a deal come back to see him etc. So I decided to call and even put down more cash. That was on a Friday. We spoke briefly and promised that he would call back by the end of that day. 3 days later I called and was sent to his voicemail and even went up there to see him in person. Never met him. What a complete send off. He was supposedly in a meeting. So I decided to get my brakes repaired, an oil change, new tires and new windshield wipers. I was told I had to wait 5 plus hours or schedule an appointment in a very rude manner. As many times as I've visited here to get my car fixed, never have had to schedule an appointment. The Service advisor Tim said to come back 3 PM which was 4 hours later. I called before making an unnecessary trip. I was told they don't do appointments it's first come first serve and that Tim was gone for the day. Never I have I EVER been so dissatisfied with a car dealership ever. And this is my fifth car. I've been treated better at dealerships on the south side of Chicago. More

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Not honest I came in and felt welcome and come to find out that I was played. And of course they don't care because the already got the money off me. By me been I came in and felt welcome and come to find out that I was played. And of course they don't care because the already got the money off me. By me been a woman and showing up without a man was so easy. when I came back he denied any wrong doing and the manager didn't care either. All them friendly faces were gone. the were quick to get me the wrong car and now can careless about my complaints. More

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Waste of time Drove over 30 miles to this dealership after being told with confidence that they would help my situation to only be told there was nothing they could Drove over 30 miles to this dealership after being told with confidence that they would help my situation to only be told there was nothing they could do. Also, visited this dealership one year ago and was told to come back in a year and they would be able to do something. I also received an email to contact the GM to help out the deal after I visited and left multiple messages to have him call back and still haven't heard anything. Lastly, they have the rudest person answering the phone, its like a burden that we called. I hope this review gets back to the dealership because this is the first of many reviews. Although Dave helped me through the process, he did provided excellent customer service. More

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They make promises just make a deal I just bought a 2015 Dodge Journey. It didn't have Bluetooth, I want the one built in the radio. The salesman said they would put one in for free to m I just bought a 2015 Dodge Journey. It didn't have Bluetooth, I want the one built in the radio. The salesman said they would put one in for free to make the deal. My wife and I said in the radio, they agreed. They told me to bring the car back next week for they can put it in. So next week comes, my wife takes the car on Friday. She waited for the car for 2 hours for aftermarket Bluetooth that I did not want and they didn't even wash the car after they where done. I call up the salesman up told that will not work and they need to remove that, put the one I want. They removed it but said the one I want costs more and they would split the difference. I told them that was not the deal. Salesman then offered remote start to make the deal right. I get there, Mark Hester said no on the remote start cause he is losing money on removing the fake Bluetooth. So no Bluetooth or remote start. I will not go back to that dealership for any services More

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Poor service over and over again I went to South Oak in 2007, 2011 and 2012. I must say between 2011 and 2012 the level of service went down. I bought a 2011 Dodge Charger that I went to South Oak in 2007, 2011 and 2012. I must say between 2011 and 2012 the level of service went down. I bought a 2011 Dodge Charger that was nothing but problems. I dealt with the owner’s son Garret Guest and sales rep Jim Matt. These two people were great to deal with. Now Mark Hester on the other hand was the rudest person ever. They sold me a lemon and I got a run around with it many times between the service managers telling me to keep it. Well who wants a new car that has had extensive service and needed new paint due to defects on it? Mark Hester was as ignorant as they come ran my credit many times without my permission and was not willing to back the product he helped sold. Now that I am trying to get a refund on my gap insurance and extended warrantee, once again I am getting the run around. This is the reader’s digest version of my tale of poor service. The long and the short of it, there are better dealers than South Oak and I recommend Bettenhausen over this dealer. Problem here is a few bad apples makes this place bad. I would recommend that they do some house cleaning. Everyone I used to send there has started to go elsewhere for better service and deals. More

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What a car! They made this so easy for me. Southoak Dodge went the extra mile for me. As the new 2015 Chrysler 200 has just started to come out, they made sure to get me the exact model with th Southoak Dodge went the extra mile for me. As the new 2015 Chrysler 200 has just started to come out, they made sure to get me the exact model with the specifications that I wanted. I had very specific requirements for color, trim, and options. There was no pressure to look at a model that didn't fit my specifications. The price on the 200 that I purchased was lower than any other dealership was able to offer me. I also got a very fair value on my trade in. As I work late, and wasn't able to get to the dealership prior to 8:30pm, they had several employees stay after closing time to wrap up the deal. Scott Chenoweth was even able to get a lot of information from me over the phone so that when I showed up to purchase the vehicle everything was taken care of very quickly! Mark Hester and the finance team were able to get me a great rate and walked me through several different payment options. To top off the great buying experience, the new 2015 Chrysler 200 is an amazing vehicle and I am very happy with my purchase. More

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Denny Guest's Employee's are the BEST!!! I had the best experience purchasing my new vehicle from South Oak Dodge Chrysler Jeep and Ram. The staff went above and beyond what a lesser dealersh I had the best experience purchasing my new vehicle from South Oak Dodge Chrysler Jeep and Ram. The staff went above and beyond what a lesser dealership would have stopped at in order to ensure that I got the vehicle I wanted and at a more than reasonable price! More

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Good car buying experience I stopped by to check out the Caravan in person after looking and doing research online. South Oak was the only dealer that gave me a price from thei I stopped by to check out the Caravan in person after looking and doing research online. South Oak was the only dealer that gave me a price from their website/internet. EVERYONE was friendly when I walked in the door. Marvin is the sales person i had and he spent the time with me, answering questions, went on test rides with different vehicles, and then NO pressure discussion to work out my deal. We got to a deal that I took that same night! Very easy and pleasant experience. Look up Marvin and he will help you out ! More

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