Mark Hoover | Page 9

Great service! Our Envision needed an oil change and routine maintenance. Service was convenient and quick and affordable. We could not be happier with Rizza Buick. Our Envision needed an oil change and routine maintenance. Service was convenient and quick and affordable. We could not be happier with Rizza Buick. They are our go-to dealership. More

by Lquesada Verified Customer Verified Customer

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Mark the great salesman! I went into the dealership met with Mark told him where I was at on the number dealership was a little higher he made it happen great guy. Mark I'm in I went into the dealership met with Mark told him where I was at on the number dealership was a little higher he made it happen great guy. Mark I'm in love with his truck thank you so much for your hard work yesterday! More

by Danielson2112 Verified Customer Verified Customer

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Great experience We went in with my mom looking for a new car for her. Mark Hoover was our first contact when we walked in and he was great to deal with from start to We went in with my mom looking for a new car for her. Mark Hoover was our first contact when we walked in and he was great to deal with from start to finish! We went in 2 days later to make the purchase and he was helpful, patient and so respectful of our time. Joe in Finance was also really helpful and great to work with. I don’t love buying cars but this experience was so positive that when I’m ready to buy a car for myself, I’ll be returning to Rizza! More

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Mark Hoover for Employee of the Year Mark Hoover is such a great sales consultant. He was friendly and was not pushy at all. He listened to my concerns and answered all questions. Mark Mark Hoover is such a great sales consultant. He was friendly and was not pushy at all. He listened to my concerns and answered all questions. Mark made my car buying experience such a pleasure. He was patient with me as I decided exactly what I wanted in my new car. When my car arrived, Mark made sure every option was installed. Very thorough and professional in his tutorial of all the car's features. I will definitely recommend Mark to anyone that is looking for a new vehicle. More

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Thank you Mark Went in to meet with one rep, found out he was no longer with Rizzo. Mark stepped in and took great care and time with my mother. He was patient and h Went in to meet with one rep, found out he was no longer with Rizzo. Mark stepped in and took great care and time with my mother. He was patient and he valued our time at the dealership More

by rosiellawestbtook Verified Customer Verified Customer

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Service good. Long wait to get into finance office Sales person Mark and Joe in training did great job. Since we waited so long to go sign paperwork we told them we were hungry. Mark gave us some pizza Sales person Mark and Joe in training did great job. Since we waited so long to go sign paperwork we told them we were hungry. Mark gave us some pizza. Explained everything and answered all questions More

by Nancy25 Verified Customer Verified Customer

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No issues with service SALES DEPARTMENT DOUBLE CHARGED DOC F The service department got me a loaner vehicle, diagnosed and repaired my vehicle in 1 day. So far so good on the repair. I purchased my vehicle 05/0 The service department got me a loaner vehicle, diagnosed and repaired my vehicle in 1 day. So far so good on the repair. I purchased my vehicle 05/08/19 with a TrueCar Certificate. I was charged the doc fee on the certificate AND an additional doc fee on the documentation fee line of the sales contract. This is in violation of TrueCar’s policies regarding the sales price and the TrueCar Certificate. I have repeatedly requested a refund of the duplicate fee. I have been promised that a refund has been approved, but have yet to be called and told the refund check was available for pickup and I have not received it via mail. Also, the salesman, Mark Hoover walked us around the vehicle and pointed out paint scratches, blemishes, swirls that he said they would take care of. They did not take care of all of them. When I complained, I was told that since I didn’t pay the over $900 prep fee that they were not going to make any further paint repairs that I was promised. I want my refund for the duplicate documentation fee and I want the paint issues fixed and a loaner car while it is being taken care of. I used TrueCar through AARP. I am a senior who is disabled with a very limited income. I need the duplicate fee refunded because it is the proper thing to do and because that makes the sale in compliance with the TrueCar Certificate. When we sat down to go over the price the salesman had ADDED over $2,000 for Gm Certification Fee and over $900 for dealer prep fee. I left the building and called TrueCar. When I returned to the salesman’s desk I was told those charges were removed. Also, I used a bank check for my vehicle and had my credit report run without my permission. I specifically asked if my credit report would be run and was told no. Not even 5 minutes later I got a notification on my phone that my credit report was run. That’s not right. I don’t even think that’s legal. If the dealership would immediately refund the duplicate documentation fee and complete the promised paint work I would be completely happy with my experience with this dealership. However, I have received the run around and don’t think I have been treated fairly and I certainly did not have the TrueCar Certificate honored in its entirety. The TrueCar Certificate showed a price of $30,995+$168.43 documentary fee which equals $31,163 total TrueCar price plus tax, title and registration fees. The sales contract showed the sales price as $31,163, THEN ADDED on the Documentary Fee line $179.81. So I was charged TWO documentation fees, 168.43 AND $179.81. The duplicate needs to be refunded to me immediately and the paint repairs need to be done as stated during the vehicle walk around with the salesman. The TrueCar Certificate needs to be honored in its entirety. More

by rosemaryokelly Verified Customer Verified Customer

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No Hassle I have bought a few cars over the years which always comes with a hassle and of course the run around. At Rizza it was just the opposite. I came in I have bought a few cars over the years which always comes with a hassle and of course the run around. At Rizza it was just the opposite. I came in and told Mark what I wanted and how much I wanted my monthly payment to be at. I was not given the run around and he came back to me with exactly what I was looking for. Had a great time in the process. Everyone that we dealt with were very accommodating and shared lots of good stories that helped the process go by very quickly. Very down to earth group of people More

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Routine maintenance My first time here. I did make an appointment for the following day (dropped it off the night before). Great first impression though. I walked in the My first time here. I did make an appointment for the following day (dropped it off the night before). Great first impression though. I walked in the door asking for help with an Intellink problem on my Buick. Mark immediately went with me to the car & helped me figure it out. Then I went back to service, and even though it was closing time, Kyle was pleasant and helpful and got me in the computer before he left. Jessica (?) the cashier was also great & got me out if there quickly. Great job guys!! Keep it up. More

by Redhead66 Verified Customer Verified Customer

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Friendly, Knowledgeable, Helpful staff This was our first experience purchasing a new vehicle, and I was very pleased. Mark was extremely helpful and knowledgeable about the vehicles we dro This was our first experience purchasing a new vehicle, and I was very pleased. Mark was extremely helpful and knowledgeable about the vehicles we drove as well as the GM rebates and pricing information. David Casino went above and beyond to work with us and get us into the vehicle we wanted, and Joe helped us ensure we considered all angles to get the right financing worked out for us. I would definitely return to Rizza to purchase another new vehicle. More

by eblum8208 Verified Customer Verified Customer

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