Mark Interlicchia | Page 17

Recent Service R63 Thanks once again to Service Manager Mark Interlicchia, Shop Team Leader George, Head Tech/ Mechanic Mike Sanchez, Parts Manager Mike Gutierrez and th Thanks once again to Service Manager Mark Interlicchia, Shop Team Leader George, Head Tech/ Mechanic Mike Sanchez, Parts Manager Mike Gutierrez and the rest of the Walter's team for another stellar performance while performing the rebuild/repair of my compromised AMG R63 braking system which has resulted in a perfectly operating system, with the job done on time for a more than reasonable price. My personal experience over the past year with Walter's Service Department has clearly confirmed to me that the team at Walter's are the unchallenged leaders in S. Cal in performing honest, competitively priced, factory trained diagnosis, repair and service coupled with excellent customer communication and accommodation regarding any unknown deviation or additional work that may arise beyond the initial estimate quote issued that might be required to effect completing the required work to bring everything on the vehicle back proper original factory operating condition. RF. CEO Fossil Motorsports Inc. More

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Incredible help when I needed it the most! A Redlands car wash ran over my key thus destroying the key fob. After a very upset phone call from my wife, I took the spare key from our home down t A Redlands car wash ran over my key thus destroying the key fob. After a very upset phone call from my wife, I took the spare key from our home down to the car wash just to get our car started. Mark Interlicchia was instrumental in a speedy replacement and preparing the paperwork to prove to the car wash I had replaced the key so as to get reimbursed by them. I truly can’t thank Mark enough for all his help and support. More

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Very professional and over the top service!! I have been going to Walters since 1971 and the service now is the best!!! Dr. Feldkamp DDS I have been going to Walters since 1971 and the service now is the best!!! Dr. Feldkamp DDS More

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They did it again!! I had my second trip to Walter's for a service issue. Cody Burt and Mark(can't remember how to spell his last name), were both super helpfully. I high I had my second trip to Walter's for a service issue. Cody Burt and Mark(can't remember how to spell his last name), were both super helpfully. I highly recommend these two guys. More

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Service I have been here for two cars and I’m always pleased with the professionalism and courtesy I receive. I would always recommend this service department I have been here for two cars and I’m always pleased with the professionalism and courtesy I receive. I would always recommend this service department. More

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Excellent Customer Service I was very satisfied with the customer service provided to me by Mark Interlicchia who was very kind, respectful, pleasant anv very professional as we I was very satisfied with the customer service provided to me by Mark Interlicchia who was very kind, respectful, pleasant anv very professional as well as the rest of the service team. More

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Tailgate Door I had issue w/the tailgate not latching he went far & beyond to check why & could not find any issue. Mark provided an awesome service I had issue w/the tailgate not latching he went far & beyond to check why & could not find any issue. Mark provided an awesome service More

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Service Department My entire experience with the service department was excellent and exceeded my expectations. My particular job was very complicated due to fact the pa My entire experience with the service department was excellent and exceeded my expectations. My particular job was very complicated due to fact the particular model of my car is very rare as only 45 units of 200 worldwide were delivered to the US so that very few service department representatives or Tech/ Mechanics have had any exposure or experience working on them. I chose Walters after investigating, interviewing and inspecting 4 different Mercedes dealership service departments and their service mangers (all local to LA) as well as checking with Mercedes North America Customer Relations Department for the #1 Rated in Customer Service department in California with the least mechanical comeback warranty claims. After my initial meeting with Service Manager Mark Interlicchia (A rare breed of Service Manger who has served better than 6 years as a top rated Tech/Mechanic in the Mercedes Service Department system, really understands the quality mechanical work necessary to produce the best results and can communicate those technical details to you if you are so inclined to want to know ) who thoughtfully brought Shop Team Leader George and Head Tech/ Mechanic Mike Sanchez (who performed most of the actual work in the end) into the discussion to and interact with me on the issues of the project and demonstrate their passion, desire and commitment to conduct all necessary research with MB to insure that the end result would be the highest quality possible I felt extremely comfortable with my choice . I am delighted to report that all my subsequent interaction with Mark and the work performed by the team of Mike, George and Derrick, all professional technicians who went the extra mile to produce the highest quality more than satisfactory result all at a very reasonable price in a timely manner was a truly great experience. RF CEO FSM Inc. So. Cal. More

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Mark Interlicchia has done it again...... providing above and beyond exceptional service!!!! He always responds to my text promptly and Mark always greets me with a smi has done it again...... providing above and beyond exceptional service!!!! He always responds to my text promptly and Mark always greets me with a smile no matter how his day is going 😊 More

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iWalters has a great selection the best customer service I have purchased 3 Mercedes Benz from Walters never have been disappointed in Jacqueline Nasser help and customer satisfaction is so important to her I have purchased 3 Mercedes Benz from Walters never have been disappointed in Jacqueline Nasser help and customer satisfaction is so important to her &Walter's More

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