Mark Interlicchia | Page 16

Ray Burke is a crook, they are incompetent and dishonest.. Approximately 6 months ago I took in my ML 350 diesel to repair a seal leak (apparently my vehicle had a design flaw) that was causing me to lose a qu Approximately 6 months ago I took in my ML 350 diesel to repair a seal leak (apparently my vehicle had a design flaw) that was causing me to lose a quart a month, and for which they had quoted me less than $2300 to repair. I had done regular service on my vehicle at Walter's and I had no other issues with the vehicle. A week into the repair they hit me up for a few more thousand in "other repairs" that had nothing to do with the seal that was bad. I begrudgingly agreed because they assured me that there were no other issues and my vehicle only had 125k miles - which as a diesel that was less than a quarter of its minimum life expectancy. Approximately a month later I picked up the vehicle, was told it was good to go, and drove off after paying them over $5,000. Two or three days later, and less than 50 miles later, the check engine oil light came on. I happened to be just minutes away from Walters so I took it in for them to check it out (at this point I thought they must have forgot to add the oil back after the repair). Approximately a month later, and after multiple stories and additional parts being "thrown at the problem" I was told that I needed another $9,000 in repairs for unrelated parts. I complained that I would not have done the first repairs if that wasn't going to fix the problem, that it seemed suspicious that I was still losing oil - only at a faster rate, but they had my vehicle hostage. After some complaining and wrangling they agreed to only charging me another $6,000. Approximately 2 months later I pick up the vehicle which at this point has a practically rebuilt engine. I was approximately $12,000 into a vehicle worth between $15-$23k in resale value. I am again assured by Walter’s that the vehicle is "fixed" and that they have "thoroughly road tested it" (thus the unbelievable repair time). I drive off unhappy at the way they have tricked me, dropped the ball over and over, and had not been concerned about taking quick care of me, but glad to have a "practically new" vehicle. Less than 100 miles later and approximately 4-5 days later the "check engine oil" light goes on. I contact Walter’s about bringing it back in and surprise surprise my "customer service" dummy doesn’t respond. I then call his manager and he says, “bring it in we will take care of you.” I drop it off nervous about their competence but repeatedly assured they would take care of me. Over a month later I get an email that says, "we have verified the oil issue" ... of course that told me nothing so I ask for clarity. I get a short email ... “we verified that you need a new engine” – no explanation, no concern about how inconceivable that was, no details on why. I said that unacceptable and they said basically "tough". I ask for the owner or gm or corporate attorney to contact me. I get a call from the sales manager Ray Burke instead. A truly slimy sales person who promises to “make it right.” (which is apparently the English term for “screw you royally”). I spend several hours with him trying to "sell" me a new Mercedes with a few percentage points off and an offer to take my "worthless" vehicle - that they spent months and $12k of my dollars "fixing" - off my hands for $6k. When I ask Ray and the service manager Tyler about my engine’s “compression ratios” (which any diesel mechanic would have determined before saying the engine was blown) they say nonchalantly, "we didn't check that." When I ask them to be “reasonable” they essentially tell me to "f'off" and they give me back my vehicle that now barely runs without any written explanation or details on what went wrong (what they did wrong) – they did post on Yelp that it had lots of problems that I didn’t want to repair but that is a bold faced lie. When I show it to another mechanic they point out that the "new turbo" they installed is a used turbo and he shows me that the Mercedes logo is peeling off. I am now filing a complaint with the CA Department of Consumer Affairs - Bureau of Automotive Repair, the CA Department of Justice - Office of Attorney General, the Better Business Bureau, as well as drafting a lawsuit for Fraud, Breach of Implied Covenant to Perform Work in a Good and Competent Manner, Racketeer Influenced and Corrupt Organizations Act activity, Installing the wrong replacement part(s), Performing the wrong procedure(s), Failing to notice major repairs that need to be done (i.e. improper inspection and diagnosis), Causing damage to the engine or other parts during the work, etc. Their only response to date is to repeatedly say "it has 125k miles" - but when I bought this vehicle off the show room floor Mercedes specifically warranted/assured me that the "bluetec" was designed to last over 500k miles with proper care (which I did) and that it was environmentally friendly (which I am finding in my research Mercedes used falsified emission results to claim). Walter’s Mercedes is incompetent, crooked, dirty, dishonest, evil, corrupt, etc. They bilked me out of $12,000 dollars in "repairs" and returned me with a vehicle 100% worse than it was when I took it in. I never declined any repairs and the leaking oil became consuming oil after Ray's team ripped me off! Shame on you Ray! More

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Great overall service Great Experience from start to finish. David is my advisor when I bring my e 350 in. Everything is handled at a timely manner. I’m in and out very qui Great Experience from start to finish. David is my advisor when I bring my e 350 in. Everything is handled at a timely manner. I’m in and out very quickly. More

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Exceeding customer expectations Walter's Mercedes Benz treated us like family and made sure we were satisfied with our new purchase. Service took great care ofbus as well. The best d Walter's Mercedes Benz treated us like family and made sure we were satisfied with our new purchase. Service took great care ofbus as well. The best dealership I've been to in years. THANK YOU WALTER'S MERCEDES BENZ More

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Great customer service Mark was super helpful. When the first time the problem was not fixed, a different solution was offered and the car was brought in immediately. Mark was super helpful. When the first time the problem was not fixed, a different solution was offered and the car was brought in immediately. More

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excellent service Mark Interlicchia does a terrific job of taking care of us. He managed to figure out the issue of intermittent vibration from the transmission and ge Mark Interlicchia does a terrific job of taking care of us. He managed to figure out the issue of intermittent vibration from the transmission and get the job done by the time we needed. And, he went to bat for us with Mercedes for this out of warranty repair. Thanks Mark. Richard Shuldiner More

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My car was taken care of My service rep is very professional and very detailed, he told me it would be approx. a hour and ahalf and it sure was the time he said. The car was My service rep is very professional and very detailed, he told me it would be approx. a hour and ahalf and it sure was the time he said. The car was returned cleaner when I brought it in. More

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Exceptional customer service! I knew i was going to buy a Mercedes-Benz, but i didn't realize how outstanding the experience was going to be. Rick Akigbe in sales, Mark Interlicchi I knew i was going to buy a Mercedes-Benz, but i didn't realize how outstanding the experience was going to be. Rick Akigbe in sales, Mark Interlicchia in service, and Ari Abdolhosseini in finance all went the extra mile. I would recommend Walters to anyone looking for an exceptional experience in buying a Mercedes-Benz Lawrence Cain More

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Refreshingly pleased! Brought in my Sprinter van with clicking sounds in both front wheels. Diagnosing the problem became an issue. But with persistence and some creative Brought in my Sprinter van with clicking sounds in both front wheels. Diagnosing the problem became an issue. But with persistence and some creative problem solving it was determined my recently installed Alcoa wheels needed torquing beyond what would normally be expected.. Problem solved! I am inplessed with. Walter’s service and keeping me informed as they went along. Unfortunately I do not live in the area because I would like to have my Sprinter serviced at Walter’s every time. Dave H Alberta Canada More

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Great service and great staff This dealership will give you a great experience. I purchased my C300 from Rashad Witlow and he made the process very easy. He was respectful and fair This dealership will give you a great experience. I purchased my C300 from Rashad Witlow and he made the process very easy. He was respectful and fair. The vehicles here are competitively priced so there wasn’t room for haggling which is nice. I had to bring the vehicle back for two items they promised to fix. Mark the service manager was excellent and took care of them right away. Andy in fact finance was also fantastic and made the paperwork side a breeze. I would highly recommend this location. I live an hour away but the drive is well worth it. Thank you Rashad, Mark, and Andy. More

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Great service Walters Service dept had great customer service and great timely service done to my vehicle As well loaner car service was immdiate. Service Manager Walters Service dept had great customer service and great timely service done to my vehicle As well loaner car service was immdiate. Service Manager does a great job to make sure everything is done correct More

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