Mark Lauer
Mark Lauer at Subaru Superstore of Surprise

Mark Lauer

Service Advisor

Subaru Superstore of Surprise

13090 N Autoshow Ave
Surprise, AZ 85388

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5.0
51 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

42 yrs

5.0

51 Reviews

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51 Reviews of Mark Lauer

June 22, 2026

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Employee Rating

As usual the service at the Surprise Subaru Superstore is great. Mark was particularly helpful. And they did the routine 30K service very quickly. More

by Bob & Nelly Nobis
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Purchase Time
Finance Experience
Recommend Dealer
Yes

June 22, 2026

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Employee Rating

I keep returning because of the cleanliness in the garage, efficiency and helpfulness of the front deck employees. More

by rwsrw
Recommend Dealer
Yes

Other Employees Tagged: Mark Lauer

June 18, 2026

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Employee Rating

Super informative and made it easy to get the paperwork done. Mark was great at answering my questions and explaining everything. More

by gdolson4223
Recommend Dealer
Yes

Other Employees Tagged: Mark Lauer

June 18, 2026

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Everything was just as it was supposed to be. The staff was helpful and friendly More

by GMPALMER14
Recommend Dealer
Yes

June 18, 2026

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I love this dealership! Always cordial and more than competent. I have enjoyed their great service for at least 10 years! More

by ritap870
Recommend Dealer
Yes

Other Employees Tagged: John Williams , Kudos to Glen Craney who recently retired from the Service Department. He was terrific!

June 15, 2026

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Employee Rating

Clean and comfortable waiting room. Mark was polite and professional. He made our trip enjoyable. His advise to get our 90 k mile checkup now was a great idea and the Uber ride was conv More

by CHARLIE
Recommend Dealer
Yes

June 12, 2026

Dealership Rating
Employee Rating

Servicing my Forrester here is easy peasy. Mark is knowledgeable and is always able to answer my questions.A shout out to the mechanics too who get me in and out in a timely fashion. More

by DMACL003
Recommend Dealer
Yes

Other Employees Tagged: Ben

June 08, 2026

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Employee Rating

The team here is always friendly and eager to help. They go above and beyond for their customers. More

by MELINDASMARTIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominique Channel

June 06, 2026

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Employee Rating

Mark is terrific! ! He always takes good care of me! I miss the personal touch when you call on the phone! I understand AI and the cost savings but would hope you would More

by STEVEMROYER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Ackley, Collyn Amarillas

May 30, 2026

Dealership Rating
Employee Rating

Easy and great Oil change tire rotation inspection done well. Coffee and snacks good Good good More

by jaslholmes
Recommend Dealer
Yes

Other Employees Tagged: Mark Lauer

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