Mark Lauer

Having a mix up with an appointment (my fault), customer service was exemplary! Was made to feel it was no problem and my vehicle was serviced in short order! service was exemplary! Was made to feel it was no problem and my vehicle was serviced in short order! More

by finckkg Verified Customer Verified Customer

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I want to thank Mr Mark Lauer, my Service Advisor, for his professionalism and kindness in getting my Subaru Crosstrek serviced and back on the road. From the moment I walked into the Service Dept. he ass his professionalism and kindness in getting my Subaru Crosstrek serviced and back on the road. From the moment I walked into the Service Dept. he assisted me with my vehicle, explained the process, offered me coffee and made me feel comfortable while I waited. A big kudos to Kenny, the technician who serviced my vehicle also. He explained everything he did in his video to finish servicing my brakes. I couldn't be more thrilled with the great services I recently received. I highly recommend the Surprise Subaru Superstore Service Department. I feel that they go 100%+ to satisfy their customers. They will definitely continue to receive my business. More

by MELVINCASON Verified Customer Verified Customer

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Mark, gave me the best experience I've had since taking my Ascent in for service at your dealership. He greeted me, walked me through my service paperwork, gave me a good estimate of how long my service wo my Ascent in for service at your dealership. He greeted me, walked me through my service paperwork, gave me a good estimate of how long my service would take, asked me if I wanted my car washed when service was completed, never happened before, at the completion, went over all the service points and explained them to me if needed, overall my best experience ever at a Subaru dealership. Thank you , Mark!! More

by mvanderson825 Verified Customer Verified Customer

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I have been treated quite professionally, also I appreciate the respect that is shown. Every visit is punctual. The dealership is clean. I appreciate the snacks provided and deeply appreciate the lo appreciate the respect that is shown. Every visit is punctual. The dealership is clean. I appreciate the snacks provided and deeply appreciate the loaner vehicle when necessary. More

by bememyself65 Verified Customer Verified Customer

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My battery died and I had to be towed to dealership, they were very accommodating and replaced my battery which was under warranty in a timely manner. were very accommodating and replaced my battery which was under warranty in a timely manner. More

by psb6280 Verified Customer Verified Customer

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Very good service dept. Good customer service. Answered any questions. Very thorough information. Given to me. Good customer service. Answered any questions. Very thorough information. Given to me. More

by Ed Verified Customer Verified Customer

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We would like to have a bigger vehicle but I don’t want to lose the outstanding service that I receive from this dealer thanks again for the great service to lose the outstanding service that I receive from this dealer thanks again for the great service More

by COLORADOCDMILLER Verified Customer Verified Customer

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They proved the desire to make they're customers happy with the manager's intervention. with the manager's intervention. More

by choo42 Verified Customer Verified Customer

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Great service dept. People are very knowledgeable and provide great advice prior to beginning service. People are very knowledgeable and provide great advice prior to beginning service. More

by AZ2BIRD Verified Customer Verified Customer

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Love doing business with guys always a great experience, and Mark is a great cummatator as a service adviser, thanks surprise subaru. and Mark is a great cummatator as a service adviser, thanks surprise subaru. More

by rdsifford Verified Customer Verified Customer

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