Mark Lidano | Page 39

Great Customer Experience with Mark Lidano I recently purchased a Subaru Forester with the assistance of salesman,, Mark Lidano. Mark had been recommended by a very good friend. Before meet I recently purchased a Subaru Forester with the assistance of salesman,, Mark Lidano. Mark had been recommended by a very good friend. Before meeting him, we spoke on the phone. He was pleasant and truly wanted to know what I was looking for in my new car. I explained my need for a power seat and that truly I do limited driving. Mark asked several questions to better understand which model Forester might fit my needs. I was trading in a 2004 Forester and had less than 50,000 miles. That gave him a picture of my low, low mileage driving and my satisfaction with my previous car for its reliability. I explained that was key for me. No fuss!!! I also indicated that I wanted the whole transaction to be as simple as possible and Mark truly took that to heart and couldn't have been more helpful and clear. When I arrived he had"my car" awaiting me and we took it for a short drive. I only wanted to have the basics explained and we did much of that on the short and smooth riding test. Mark told me that if there was anything that I was on need of further explaining to just give him a call and since he lived in a town nearby , he would just come over to my house to help me!!! That alone says so much about how Mark is a great guy with a warm heart and the needs of his customers come as a top priority. I am delighted to say that Mark and my Subaru have more than satisfied a gal who needed a car, but wanted all things to go without a fuss. Thanks, Mark Lidano for being a gem!!! We also spent some time with Mike Nelson who has a job to try to sell more services and insurance. He did a good job. But when I tried to limit additional service and said that is my final answer,he kept going which I found to be unnecessary as we had reviewed things for at least 45 mins. I know that is his job, but I would have been happier if he took my final word without continuing to keep pressing his sale. More

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Good buying experience We just purchased a new Subaru Crosstrek, and were more than satisfied with the buying experience at Cityside Subaru. We were initially helped with a We just purchased a new Subaru Crosstrek, and were more than satisfied with the buying experience at Cityside Subaru. We were initially helped with a test drive Tom Chausse, and then throughout the buying process by Mark Lidano. We appreciate the help from both; the shopping and buying process was straightforward and fair. More

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Once again, a great experience We have just bought a 2018 Subaru Outback. It's our sixth Subaru (two Foresters, four Outbacks) purchased through Cityside Subaru. That says it all ab We have just bought a 2018 Subaru Outback. It's our sixth Subaru (two Foresters, four Outbacks) purchased through Cityside Subaru. That says it all about our satisfaction with Cityside - everything about the dealership is first rate. Separately, we want to give a giant shout out to Mark Lidano, the salesperson who sold us this car, our previous Outback in 2015, and perhaps the one before that. Mark is far and away the best, most knowledgeable and customer-friendly salesperson either of us have ever worked with in purchasing a car - or indeed in buying goods or services of any kind. He is a gem, and the best possible representative for Cityside in every respect. Best regards, Harry King and Jane Deutsch More

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My first new car Mark was great to deal with. He answered all of my questions, didn't waste my time or sell me too hard on anything I didn't want. Michael was also v Mark was great to deal with. He answered all of my questions, didn't waste my time or sell me too hard on anything I didn't want. Michael was also very helpful when it came to financing. More

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3rd purchase from CitySide Friendly, low hassle experience. They offer a fair price and great service. They are trying to create a long term customer relationship and that sho Friendly, low hassle experience. They offer a fair price and great service. They are trying to create a long term customer relationship and that shows in all of their interaction with you. More

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Customer friendly, no hard sell, make buying easy My salesperson, Mark Lidano, focused on what I wanted in a car. He was knowledgeable and followed up on details.He kept me updated on each step of the My salesperson, Mark Lidano, focused on what I wanted in a car. He was knowledgeable and followed up on details.He kept me updated on each step of the process. I'd buy a car from him again, no question! More

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Friendly, sincere, knowledgeable service/interaction Thomas DAlessandro anticipated nearly my needs before I did. His knowledge of SUBARU and the Forester was exemplary. Interaction between ALL Citysi Thomas DAlessandro anticipated nearly my needs before I did. His knowledge of SUBARU and the Forester was exemplary. Interaction between ALL Cityside staff were unusually helpful for an auto dealership. Tom A answered all my questions and dutifully chased down appropriate answers. TOM-TOM as the NAVIGATION TECHNOLOGY supplier is a good example. ' Little politics was evidenced in the dealership. Rather, there appeared to be unusually good cooperation and esprit d corps. Very pleasant surprise & interaction More

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Great shopping experience I was in the market for what I had decided was going to be a Subaru Crosstrek, which would end up being my 4th Subaru. My daughter had bought a Subaru I was in the market for what I had decided was going to be a Subaru Crosstrek, which would end up being my 4th Subaru. My daughter had bought a Subaru in 2009 and had such a great experience at Cityside Subaru and Mark Lidano, her salesman, that there was no other choice but to go back to Cityside. The process was painless, efficient and overall terrific. Highly recommend Cityside Subaru. More

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Absolutely first rate Mark Lidano could not have been more accommodating of our busy schedules, and more responsive. I look forward to recommending him to others looking f Mark Lidano could not have been more accommodating of our busy schedules, and more responsive. I look forward to recommending him to others looking for a new car. More

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Expert and Efficient My teen-aged son and I were looking for a Subaru that would work for both of us, focusing on fit and safety. Mark Lidano was terrific at quickly asse My teen-aged son and I were looking for a Subaru that would work for both of us, focusing on fit and safety. Mark Lidano was terrific at quickly assessing the key criteria and then guiding us through the options. Once we selected our car he made the entire process incredibly easy -- most of it I did from my office without having to return to the dealership until pick up date. HIGHLY recommend Mark and this dealership for sales and service (I was even able to get my old Subaru serviced while looking at new cars). More

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