Mark Lidano | Page 55

Excellent Customer Service, No nonsense purchase experience I have been going to Cityside Subaru for the last 11 years. Bought 2 new cars from there. Excellent customer service, hassle-free purchase experience I have been going to Cityside Subaru for the last 11 years. Bought 2 new cars from there. Excellent customer service, hassle-free purchase experience and great price! Highly recommend this dealership! More

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Wouldn't Go Anywhere Else - For Sales OR Service My review can best be said through the THANK YOU note I sent to Mark Lidano, the salesperson who helped me. What do you don't see is the photo of me My review can best be said through the THANK YOU note I sent to Mark Lidano, the salesperson who helped me. What do you don't see is the photo of me, as happy as can be, in my new (used) car .... or the THANK YOU note in my hand. Dear Mark, I’m not sure how I can begin to Thank You. When I said to Nick, “Knowing me all these years, who do you think would be the best person for me to work with?” he suggested you. He couldn’t have been more right. And thus, I am grateful to Nick as well. I was, and continue to be, so appreciative of the way in which you were so consistently patient in listening to my situation and needs, while always demonstrating such a complete understanding of all the considerations, challenges, and anxieties. You didn’t write me off as impossible to satisfy or solve the dilemma, but continued to work with me as we computed and balanced the options. In actuality, you were a strong partner in even creating that there were options. I wasn’t going to be a customer with a large profit margin, yet you attended to me in time and energy as if I were. When we talked, you were fully present, and all the while, analyzing optimal decisions as numbers presented themselves and what would best meet my need and situation. While I felt like my back was against a wall, I also felt like you had my back . . . even if it meant ‘no sale’. You remained authentic and honest with me. You helped me keep some faith, even when things looked bleak. By some bright spot in the Universe, a car surfaced. . . with enough miles and age to approach my budget. Voila`. The rest is history. I was really lucky in that the car ended up having attributes where I felt safer than my 2004; an electric seat so I could actually adjust to be more comfortable, defrosters on the side view mirrors so I didn’t have to wipe them down in winter, and windshield wipers that worked where I could actually see when it was raining! The bonus is of course the sun/moon roof! I can’t describe that first ride home with it open and the blue sky stretching above my head with the slight breeze circling past my cheeks. It just about calmed my financial nerves. Thank YOU again, for you, and for all you did in working with me and making it all happen ! Blessings, Judi More

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Helpful and painless I had a wonderful experience at CitySide. They were very helpful, especially for a new car owner like myself. I recommend them highly for anyone loo I had a wonderful experience at CitySide. They were very helpful, especially for a new car owner like myself. I recommend them highly for anyone looking to buy a Subaru! More

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No hassle experience I came to purchase a Subaru for many reasons: AWD vehicle, reliability, and proximity of dealership. I contacted CitySide through their website, and I came to purchase a Subaru for many reasons: AWD vehicle, reliability, and proximity of dealership. I contacted CitySide through their website, and was contacted by Mark Lidano. I was looking for a Forester without bells and whistles. Mark never pressured, asked appropriate questions about my needs, and gave me a fair price. Overall, an easy buying experience. More

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2nd Cityside Car = UPGRADE in a major way There's a reason why Cityside Subaru is Boston's PREMIER Subaru dealership. Not only is the buying experience very enjoyable, but the service departm There's a reason why Cityside Subaru is Boston's PREMIER Subaru dealership. Not only is the buying experience very enjoyable, but the service department is the best in the business. When it turned out that my old Impreza needed more work than it was worth to keep it safely on the road, Cityside was my choice yet again for a new car and I couldn't be happier. More

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Fast and Pleasant Mark was a wonderful salesman to be working with from the start of the process up until the final agreement was made. He made sure they had the correc Mark was a wonderful salesman to be working with from the start of the process up until the final agreement was made. He made sure they had the correct car on the lot for me as well as walking me through the entire process step by step. I would highly recommend this dealership for all your future Subaru needs. More

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Mark Lidano at Cityside While we actually purchased our car at another dealership, we had such a positive experience with Mark that we have to recommend him highly. He was fo While we actually purchased our car at another dealership, we had such a positive experience with Mark that we have to recommend him highly. He was forthright and professional. More

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Price changed after shaking hands We choose this dealership because of its good reviews and location. At the beginning our sales person was respectful and low pressure. After test driv We choose this dealership because of its good reviews and location. At the beginning our sales person was respectful and low pressure. After test driving, we agreed upon a price, shook on it, and made an appointment the following day to sign papers. The next day we turned in our credit report, agreed on a deposit amount and handed over our credit card. After a long wait the salesman returned (without the credit card) and wrote down a number that was $1200 more than what we agreed upon and said that was what they could do. He acted as if it was perfectly normal to change the price, no explanation, no apology, no returned credit card. After arguing we were rudely told by the general sales manager to go somewhere else if we thought we could get a better deal. There was no explanation of why this happened and we were treated very, very rudely. Only after we called the general manager and explained how we were treated did we get an apology. He did not, however, offer to honor their original agreement. (Both Subaru of Wakefield and MetroWest Subaru in Natick beat their deal by a significant amount. We went with MetroWest an honest, no-pressure, family-run business.) More

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Great staff at Cityside Subaru We're recently in our 3rd lease with Cityside Subaru. The non-aggresive sales was one of the first things we took note of > none of the high-pressure We're recently in our 3rd lease with Cityside Subaru. The non-aggresive sales was one of the first things we took note of > none of the high-pressure pitches we were getting elsewhere. This dealership is actually a fun and relaxing place to spend a little time in and learn a bit about Subarus. Our salesman Mark Lidano is patient and super-easy to work with, and always available to answer our questions. The dealership has the new vehicle inspected for you as well, one less thing to have to worry about. Love the cars too of course. More

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Super easy car buying experience I've been a loyal Subaru owner since I bought a new Outback in 2004. It was time to trade it in for a new one. I was not able to work out a deal wit I've been a loyal Subaru owner since I bought a new Outback in 2004. It was time to trade it in for a new one. I was not able to work out a deal with the dealership where I purchased and serviced the car. Cityside had some inventory on the lot of the particular model I wanted, but other than that had no experience with them prior to my visit. My sales person was Mark Lidano. To sum it up, I knew what I wanted, and Mark was professional, courteous, and incredibly efficient. The entire car buying process took about an hour and a half. We quickly determined a fair price for the new vehicle, a reasonable trade in for my old one, and we were done. Finance mgr Mike was excellent too. I'd recommend Cityside to anyone More

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