Mark Lubrano | Page 3

I was treated with respect and curtesy. Mark was very informative and helped me with questions I had with my car Mark was very informative and helped me with questions I had with my car More

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Service department has been uneven. My experience yesterday was very good as was the service writer. My experience yesterday was very good as was the service writer. More

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Mark was extremely helpful and provided excellent customer service in the service department. Very thankful to him and the dealership. customer service in the service department. Very thankful to him and the dealership. More

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This dealership had exactly what I was looking for in the price range that I needed. They are also very fast to respond to any questions or concerns. price range that I needed. They are also very fast to respond to any questions or concerns. More

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The service rep Mark was very conscientious ,He kept me up to date on my vehicle’s status. Mark explained what was wrong after it was completed. Very happy with Sullivan GMC. John G up to date on my vehicle’s status. Mark explained what was wrong after it was completed. Very happy with Sullivan GMC. John G More

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Excellent customer service, Mark was very helpful. He explained everything with clarity and professionalism. All round great experience. He explained everything with clarity and professionalism. All round great experience. More

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My Service check in person was Mark Lucano. I had Mark last time for service and he told me what I might expect for my 5 year check in. I was able to budget for yesterday's visit and he was r I had Mark last time for service and he told me what I might expect for my 5 year check in. I was able to budget for yesterday's visit and he was right on as what I needed. I was very appreciative for this help. He was was very patient and helpful as I had a Coupon and GM points I didn't even know I had. His patience and kindness and sense of humor is vital to customer satisfaction. More

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Always great service at Arlington Heights GMC. Mark Lubrano is wonderful to work with. He always gives you special attention to make sure all your service needs are met. Mark Lubrano is wonderful to work with. He always gives you special attention to make sure all your service needs are met. More

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They advised on how to handle our recurring on again/off again non-flashing "Check Engine" light. Finally, we were able to bring the car in while it was on. Initial scan by the service advisor indicated f again non-flashing "Check Engine" light. Finally, we were able to bring the car in while it was on. Initial scan by the service advisor indicated failed oxygen sensor. Left it overnight to be fully diagnosed and serviced, indicating we would need the car for the following day. We live about a 1/2 mile from the dealership, so it was just an easy walk home. Good communication (phone, text. email) the next morning from the advisor about what needed to be done and what was also recommended to be done, and the price. Gave the OK and the work was done by mid-afternoon. Picked the car up around 6pm, and they had already applied the Costco 15% discount (which helps take the sting out). We have made all of our recent car purchases at this dealership (formerly Sullivan Buick) and had them perform all of our maintenance as well. We have complete trust that their mechanics are top-notch. More

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Mark Is Great! ! Helped with with any questions/concerns. Just the waiting time is my only gripe. But Mark was able to check on how long I would have to wait. Very p ! Helped with with any questions/concerns. Just the waiting time is my only gripe. But Mark was able to check on how long I would have to wait. Very pleased overall and love my Buick Envista! More

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