Mark Maciel

The most expensive oil change I've ever gotten & my headlight bulb wasn't replaced. ??????? headlight bulb wasn't replaced. ??????? More

by brianaldersonsmith Verified Customer Verified Customer

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Good time estimate for work. Predicted 2 hours and work was done in just under 2 hours Predicted 2 hours and work was done in just under 2 hours More

by scruzmtnman Verified Customer Verified Customer

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Left my car overnight as it was going to be late in the day when ready. Called the next morning to make sure it was done. Left a message. After two hours I called back and the service gal said she would as day when ready. Called the next morning to make sure it was done. Left a message. After two hours I called back and the service gal said she would ask my service rep to call me. She couldn’t tell if the car was done or not. I called back again 4 hours later and left another message to make sure my cat was ready. After 2 more hours and no call back I called for the shuttle and went to the dealership. My car was ready and I mentioned how many times I had called and left messages. No apologies. I will not be using your service in the future. More

by dglfgrl Verified Customer Verified Customer

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My experience at Santa Cruz Toyota was exceptionally professional! Very detailed oriented, great amenities, and friendly faces all around! I am happy to refer anyone in need of sales or service to Santa professional! Very detailed oriented, great amenities, and friendly faces all around! I am happy to refer anyone in need of sales or service to Santa Cruz Toyota! More

by Joannewicker Verified Customer Verified Customer

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Excellent customer service Cooperative team Respect Good atmosphere I am with them more than ten years Four runners Highlander service Tires Good atmosphere I am with them more than ten years Four runners Highlander service Tires More

by Abdulkassem2020 Verified Customer Verified Customer

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I wish I would've got pictures of some of the tech's findings. I forgot to ask findings. I forgot to ask More

by Hikeitall Verified Customer Verified Customer

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I live in Reno, NV, & choose to bring my Sienna to SC Toyota bc of the caring & professional staff. I am impressed w/SC Toyota & not w/the 2 dealerships where I live. Mark Maciel is the best & he has t Toyota bc of the caring & professional staff. I am impressed w/SC Toyota & not w/the 2 dealerships where I live. Mark Maciel is the best & he has taken care of me twice now. However, all staff have been great. My Sis & I both brought our Siennas in last Sunday. Bob was our driver. He is kind, funny, & a safe driver. Thank you to all. More

by DrSherTodd Verified Customer Verified Customer

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The service department is always so helpful and keeping my fleet of cars on the road Very professional delivered beyond my expectations...! my fleet of cars on the road Very professional delivered beyond my expectations...! More

by Snakeyes Verified Customer Verified Customer

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It was fine. We have been coming for years. I do think I was sold maintenance package but really I was prepaying for just oil changes. It's fine. We have been coming for years. I do think I was sold maintenance package but really I was prepaying for just oil changes. It's fine. More

by mlpinkerton Verified Customer Verified Customer

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Mark was very nice and reasonable with me when I chose what services I would accept and which ones I did not want. He did not pressure me. what services I would accept and which ones I did not want. He did not pressure me. More

by kristingustavsonfineart Verified Customer Verified Customer

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