Mark Maciel | Page 4

I have purchased several cars from this dealership. I service all of my vehicles there. Lately I feel the service has declined. You try to oversell, offer me things I don't need, and get snarky when I I service all of my vehicles there. Lately I feel the service has declined. You try to oversell, offer me things I don't need, and get snarky when I don't buy them. Mark told me I needed $2000 worth of service when I said no he looked through all of the recommendations, deleted half of them and then said I only needed $1000 worth of service. This is extremely shady to me and makes me lose trust in your dealership. It's unfortunate. More

by juls917 Verified Customer Verified Customer

Report | Print

Rental car desk took my reserved Tacoma away. Would not give me one. Even though there was one in a rental bay. Wanted to give me a smaller sedan either no cargo space. They finally gave me a Hig Would not give me one. Even though there was one in a rental bay. Wanted to give me a smaller sedan either no cargo space. They finally gave me a Highlander after I was going to reschedule my visit due to Devon’s interaction with the rental desk. Young woman at rental desk was very incompetent. Next day I went to put my trailer hitch on rental, I realized I could not do my tasks since there was not a receiver, as you know that’s why a like or close to like is why I reserved a Tundra. Service.. service called said truck ready. It wasn’t, I had to return a few days later after it was completed. Lack of clear communication with service. The customer service with scheduling as each other covers each others shifts aren’t all on the same page as far as each others clients regards. All in all your group always takes care of us well but more hiccups this time than in the past. We are grateful for what you do, I’m just giving you feedback as do you can smooth out the bumps! More

by Steve Nichols Verified Customer Verified Customer

Report | Print

Dealership is clean Service writers try to sell expensive services and do not tell is coupons expensive services and do not tell is coupons More

by Lesfblake Verified Customer Verified Customer

Report | Print

I have bought a lot of Toyota cars in the past and Santa Cruz Toyota was the best to work with by far! All my future cars will go through them. Cruz Toyota was the best to work with by far! All my future cars will go through them. More

by gbaxter960 Verified Customer Verified Customer

Report | Print

Great dealership but bad service advisor. I really love my Crown Platinum and sales process was easy. I really love my Crown Platinum and sales process was easy. More

by bishopbf Verified Customer Verified Customer

Report | Print

My all time favorite dealership and service department! My family has purchased or leased 6 cars from TSC. They also have an amazing fleet of new cars for rent and to use when your cars in service for a re My family has purchased or leased 6 cars from TSC. They also have an amazing fleet of new cars for rent and to use when your cars in service for a reduced rate. More

by michelstarr22 Verified Customer Verified Customer

Report | Print

SC Toyota always takes care of their customers, very plush accommodations , just remodeled showroom and snacks. Mark M is the bomb=thanks again plush accommodations , just remodeled showroom and snacks. Mark M is the bomb=thanks again More

by gregsprandel Verified Customer Verified Customer

Report | Print

I have been using santa cruz toyota for the last twenty years, they do good work, and they have good records on my vehicles.. years, they do good work, and they have good records on my vehicles.. More

by bellbaez Verified Customer Verified Customer

Report | Print

Mark was great and got the repairs compleated, the service at santa cruz toyota was excellatent. service at santa cruz toyota was excellatent. More

by cullitonjfc2014 Verified Customer Verified Customer

Report | Print

This dealer treated me with honesty, answered all my questions and dealt properly with any problems that came up. questions and dealt properly with any problems that came up. More

by Trucker Verified Customer Verified Customer

Report | Print