Mark Maciel | Page 5

Mark was very nice and reasonable with me when I chose what services I would accept and which ones I did not want. He did not pressure me. what services I would accept and which ones I did not want. He did not pressure me. More

by kristingustavsonfineart Verified Customer Verified Customer

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Informative, friendly, professional He was informative, friendly and professional. This is why I don't do surveys friendly and professional. This is why I don't do surveys More

by rfashboyle Verified Customer Verified Customer

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My indoor lights won't go off automatically. This happened the night I picked up the truck This happened the night I picked up the truck More

by Mandre67 Verified Customer Verified Customer

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The other Mark was more helpful and I would rate him a 4. The Courtesy Driver Marco was also a 4. Overall I am quite satisfied with the dealership. The Courtesy Driver Marco was also a 4. Overall I am quite satisfied with the dealership. More

by mjk7440 Verified Customer Verified Customer

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Mostly it's OK but I hate the experience of picking up my car after service. I stand there waiting for the assigned technician to finish helping someone else or just show up. No one else offers to help, offe car after service. I stand there waiting for the assigned technician to finish helping someone else or just show up. No one else offers to help, offers a seat or acknowledges that I exist. Basically, I am completely ignored. More

by cruzplannr Verified Customer Verified Customer

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Great customer service, efficient and delivered as promised in a timely fashion. The shuttle is also a handy service. promised in a timely fashion. The shuttle is also a handy service. More

by amethyst1 Verified Customer Verified Customer

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The service staff is professional and friendly. When I go for service, I always like to work with Mikell Johnson. He takes great care of me and my car. When I go for service, I always like to work with Mikell Johnson. He takes great care of me and my car. More

by rachel.zanjanicarvallo Verified Customer Verified Customer

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Management did great job handling any concern that I had. They spent a lot of time with me until I felt comfortable and confident that I was in good hands bringing my vehicles to them for service. I will con They spent a lot of time with me until I felt comfortable and confident that I was in good hands bringing my vehicles to them for service. I will continue to be a customer. I did not leave a review after my last service visit, but want to mention that I had a great experience working with Hunter. He gave me solid advice on my 1998 Tacoma that needed a long list of work, some of which was pretty unusual compared to typical service. This was no problem and I felt confident I came to right place. More

by Jordan.tuck Verified Customer Verified Customer

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I have purchased several cars from this dealership. I service all of my vehicles there. Lately I feel the service has declined. You try to oversell, offer me things I don't need, and get snarky when I I service all of my vehicles there. Lately I feel the service has declined. You try to oversell, offer me things I don't need, and get snarky when I don't buy them. Mark told me I needed $2000 worth of service when I said no he looked through all of the recommendations, deleted half of them and then said I only needed $1000 worth of service. This is extremely shady to me and makes me lose trust in your dealership. It's unfortunate. More

by juls917 Verified Customer Verified Customer

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Rental car desk took my reserved Tacoma away. Would not give me one. Even though there was one in a rental bay. Wanted to give me a smaller sedan either no cargo space. They finally gave me a Hig Would not give me one. Even though there was one in a rental bay. Wanted to give me a smaller sedan either no cargo space. They finally gave me a Highlander after I was going to reschedule my visit due to Devon’s interaction with the rental desk. Young woman at rental desk was very incompetent. Next day I went to put my trailer hitch on rental, I realized I could not do my tasks since there was not a receiver, as you know that’s why a like or close to like is why I reserved a Tundra. Service.. service called said truck ready. It wasn’t, I had to return a few days later after it was completed. Lack of clear communication with service. The customer service with scheduling as each other covers each others shifts aren’t all on the same page as far as each others clients regards. All in all your group always takes care of us well but more hiccups this time than in the past. We are grateful for what you do, I’m just giving you feedback as do you can smooth out the bumps! More

by Steve Nichols Verified Customer Verified Customer

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