Mark Maciel | Page 5

Mark seems grumpy all the time when interacting. I didnt like how the associate bringing my car up dealt with me. I thought they would call out my name or deliver my key to me. Instead it was parked I didnt like how the associate bringing my car up dealt with me. I thought they would call out my name or deliver my key to me. Instead it was parked in front of the service entry. I sat there for nearly 30 minutes. I finally asked why I couldn't get in my car and he rudely indicated it was right there and ready for me. Again I had no idea I just had to wait to see it and my key would be inside as that wasnt explained. Ive been consistently disappointed in toyota services over the years and years of being a customer and family being a customer. Always hope for improvement but then I have a negative interaction More

by abagley34 Verified Customer Verified Customer

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Mark is always helpful and knowledgeable thanks. Good communication and always timely work and updates. Good communication and always timely work and updates. More

by Vmenojr Verified Customer Verified Customer

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Everyone was very helpful I was treated fairly and felt well taken care of. Thanks well taken care of. Thanks More

by bonnyhawley Verified Customer Verified Customer

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Service department is outstanding. They are available every day of the week, which is incredibly helpful for us. Work done is solid and turn-around is quick. Mark Maciel was extremely They are available every day of the week, which is incredibly helpful for us. Work done is solid and turn-around is quick. Mark Maciel was extremely helpful on every level - a real pleasure to work with him. The quality of the service department (in every area) is one of the reasons we've been coming to Santa Cruz Toyota for many, many years. More

by camilla.boolootian Verified Customer Verified Customer

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Easy and efficient It was easy to schedule a ride, and the staff was pleasant the staff was pleasant More

by Mimi Verified Customer Verified Customer

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Mark seemed like he was focused on something else other than customer service. Didn't really explain anything on dropping off the car. Then upon pick up for car was very rude didn't acknowledge me even tho than customer service. Didn't really explain anything on dropping off the car. Then upon pick up for car was very rude didn't acknowledge me even though I was looking straight at him. He was focused on the computer. Waited about 2 minutes right in front of his computer. Furthermore he did not explain the summary after the service I had that explained before but he didn't do that he just charged for the service n moved on very unprofessional in a customer service setting More

by dilev6457 Verified Customer Verified Customer

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Marcel was kind and very o formative and it explained everything in detail to what was wrong and what needed to be done. I appreciated him very much. everything in detail to what was wrong and what needed to be done. I appreciated him very much. More

by Sherylwahl Verified Customer Verified Customer

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fast and courteous got to work done fast And the people that were courteous got the work done fast the people there were courteous and very helpful to my needs that were courteous got the work done fast the people there were courteous and very helpful to my needs More

by a.ruffo Verified Customer Verified Customer

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Always positive Whenever I go into Toyota to get my car maintenance, I'm always extremely satisfied as the workers do more than I think they should thank you so much Toyota staff maintenance, I'm always extremely satisfied as the workers do more than I think they should thank you so much Toyota staff More

by 1javasnob Verified Customer Verified Customer

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First tim going to the service dept. Mark was straightforward with me and let me know what to expect. Thanks, Mark. Mark was straightforward with me and let me know what to expect. Thanks, Mark. More

by kevinpaulse Verified Customer Verified Customer

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