Mark Mauer | Page 12

Great customer experience David and the rest of the team went above and beyond to make our experience easy. They have left a lasting impression and we will definitely do busine David and the rest of the team went above and beyond to make our experience easy. They have left a lasting impression and we will definitely do business with them in the future More

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Outstanding Customer Service After dealing with some mechanical issues with our 2 year old Impreza we started having some major trust issues with Subaru, even after being loyal Su After dealing with some mechanical issues with our 2 year old Impreza we started having some major trust issues with Subaru, even after being loyal Subie owners for years. The service manager Gil spoke with general manager Mark and before I knew it Mark himself was calling me to help restore our trust in Subaru. Mark went above and beyond to get Subaru to help out with financing and rebates and got us into our new Forester. Mark called me himself every time there was an update and he kept me in the loop throughout the entire process. As the sole provider for my family, working 2 jobs and caring for 2 kids and disabled vet, I needed a reliable vehicle that could take the long drives to work and VA Dr appts. Mike helped us out by going over all the car features and he was so knowledgeable. The process couldn’t have been smoother and Mark and his team changed our life. We will never go anywhere else to purchase a vehicle or get service done. My children even love this place and demand to go with anytime we go up for service or anything because the atmosphere is friendly and they always acknowledge my girls too. Beyond pleased with this dealership and forever grateful to Mark and Gil and Mike for all they did to help me and my family out. You guys are amazing! More

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Very Easy to Work With This dealership was very easy to work with. They were courteous , Polite and knowledgeable. They made shopping for our new car a breeze. I basically b This dealership was very easy to work with. They were courteous , Polite and knowledgeable. They made shopping for our new car a breeze. I basically bought our car online through David Castillo. Most everything was straightened out prior to us going in. I was impressed by the professionalism demonstrated. Great people and dealer to do business. More

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