Mark Mears | Page 3

Service started out slow but it was corrected right away. I was given a loaner car and able to drive it until the work was completed. The work was completed to my satisfaction. I was given a loaner car and able to drive it until the work was completed. The work was completed to my satisfaction. More

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great services ,friendly staff ,great value ,Mark offer shuttle service and pick me up a from work .Kevin is very knowledgeable. Excellent way to go and good expectation from your dealer . shuttle service and pick me up a from work .Kevin is very knowledgeable. Excellent way to go and good expectation from your dealer . More

by VW4life. Verified Customer Verified Customer

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Lithia VW of Des Moines has always been great in assisting me with any vehicle issues that I’ve come in for and have been timely in determining the root cause. Friendly staff! assisting me with any vehicle issues that I’ve come in for and have been timely in determining the root cause. Friendly staff! More

by K_LEASE05 Verified Customer Verified Customer

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The dealership provided a great service. When vehicle was brought in, they were prompt to determine what the issues were and the cost for repair. They were courteous and professional. brought in, they were prompt to determine what the issues were and the cost for repair. They were courteous and professional. More

by rcp07 Verified Customer Verified Customer

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Linda, the Service Manager treated me like I was family even though I had never met her. Followed up without fail & provided Quick Easy Set Up of a tow of my VW Jetta & then the service work was completed even though I had never met her. Followed up without fail & provided Quick Easy Set Up of a tow of my VW Jetta & then the service work was completed very quickly. Exception Group of people at Lithia from my perspective. More

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in for oil change/tire rotation...rear springs were unmounted, asked for full inspection and some how that was missed...not surprised, seems to be something every time I'm there. unmounted, asked for full inspection and some how that was missed...not surprised, seems to be something every time I'm there. More

by ABINNE Verified Customer Verified Customer

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Outstanding Service Routine We are a VW family and own 4 of them. This was our first visit to Lithia VW. Everything went smooth as silk. Professionalism, courtesy and timeliness. We are a VW family and own 4 of them. This was our first visit to Lithia VW. Everything went smooth as silk. Professionalism, courtesy and timeliness. Couldn't have asked for anything more. Thank you. More

by ROVENAV Verified Customer Verified Customer

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People have always been nice and helpful. They haven’t tried to oversell and have made polite and reasonable service recommendations. I do have a free oil change package but rarely use it because it takes tried to oversell and have made polite and reasonable service recommendations. I do have a free oil change package but rarely use it because it takes too long to get an oil change from there compared to other places. So I typically find some place that is more convenient and only go into the dealership if I have a lot of extra time or can get some work done while I wait. More

by tim.bartleman Verified Customer Verified Customer

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Honest service review, good work While I certainly didn't anticipate spending the amount I did when I went in for my routine maintenance, I knew that I needed new tires fairly soon as While I certainly didn't anticipate spending the amount I did when I went in for my routine maintenance, I knew that I needed new tires fairly soon as well as the likelihood of less-routine parts and work done (fuel filter, etc.). So while I was a little shocked by the amount I had to spend, I know exactly what that money went toward, and I felt really confident driving away knowing the things that had been attended to were well taken care of. It took longer than I expected too, but that's because I didn't know that amount of work would be done. All that being said, yes, it took some time and money, but I am really happy with the service provided, and Doug went out of his way to fit it within my target budget, which I appreciate greatly. Plus, the dealership was quiet and I was able to get a lot of work done while I waited! Thank you, guys. More

by JAC.CALDWELL Verified Customer Verified Customer

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Mark was great, explained everything I needed to know about what was being done with the car while it was in for service. And also made sure I got into a loaner. about what was being done with the car while it was in for service. And also made sure I got into a loaner. More

by STANTONAU Verified Customer Verified Customer

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