Mark Mears | Page 2

$14,000 quote to fix a 13 year old car. Totally unreasonable. Will never go back. Manager didn't return calls and saw no problem with such an outrageous quote. Are they just trying to s Totally unreasonable. Will never go back. Manager didn't return calls and saw no problem with such an outrageous quote. Are they just trying to sell new cars and plush people to new cars instead of fixing their cars? . More

by DORAN_LIZ Verified Customer Verified Customer

Report | Print

I am very dissatisfied with your service department. Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to tak Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to take a day off from my job in order to get my card to your dealership. Statements like this is an Willis Cadillac we don’t do that or not acceptable. More

by mdantuono Verified Customer Verified Customer

Report | Print

6 hrs waiting no option to do what I needed to do for the day the day More

by Rhino1506 Verified Customer Verified Customer

Report | Print

2 weeks to fix an oil leak. Over $2500 Spent on first two "leaks" but would have been much more if I didn't argue price. They claim they found a 3rd oil leak. Yeah sure guys. Over $2500 Spent on first two "leaks" but would have been much more if I didn't argue price. They claim they found a 3rd oil leak. Yeah sure guys. Only treated me right after 2nd week when I sent a bad survey to volkswagen. More

by Eric Verified Customer Verified Customer

Report | Print

SERVICE WAS GREAT I CALLED FOR RECALL ON MY CAR AND THEY GOT ME VARY QUICK. MY RECALL WAS TAKEN CARE OF AND I WAS ON MY WAY. THANKS LITHIA VOLKSWAGEN!! GOT ME VARY QUICK. MY RECALL WAS TAKEN CARE OF AND I WAS ON MY WAY. THANKS LITHIA VOLKSWAGEN!! More

Report | Print

Lithia Volkswagen of Des Moines is the Gold Standard for auto dealerships not only in central Iowa but across the U.S.A. The experience of auto-buying was smooth, thorough, complete and professional. A spec auto dealerships not only in central Iowa but across the U.S.A. The experience of auto-buying was smooth, thorough, complete and professional. A special thank you to Sales Manager Jeremy Lester, Service Manager Mark Mears, and team members Dwayne Hill, Samuel Dawson, Majid Garibovic and Georan Churchill. They never once wavered in their commitment to be certain that attention to detail and customer satisfaction was met in every category. Drive in today and drive away completely satisfied. More

Report | Print

The dealership was vary help and friendly. My car broke down and when I arrived at dealership they had me on my way in 10min. In a loaner car. My car did not have appointment but was looked at the next day down and when I arrived at dealership they had me on my way in 10min. In a loaner car. My car did not have appointment but was looked at the next day. Parts ordered and car was fixed the day the parts came in. Thanks lithia Volkswagen on Desmoines. More

by Corylnorman Verified Customer Verified Customer

Report | Print

The people where great and vary friendly!! The time it took to purchase vehicle was vary fast! Under an hour and we where driving away. took to purchase vehicle was vary fast! Under an hour and we where driving away. More

by Corylnorman Verified Customer Verified Customer

Report | Print

Terrible service. I waited 2 hrs for an oil change before they said my oil pan was cracked. No oil stains in my garage so they clearly broke it while working on it. Took them a full week to get replacement p they said my oil pan was cracked. No oil stains in my garage so they clearly broke it while working on it. Took them a full week to get replacement parts. I said I would pick up between 4-4:30 and by 5 they still didn’t have done. I called Saturday morning to make sure it was done but no one ever answered the phone the 5 times I called between 8 and 8:40. After I finally got the vehicle I noticed they got oil stains inside the vehicle. More

by AALEIBOLD4 Verified Customer Verified Customer

Report | Print

I was very impressed with the Brian Braak the sales person to get everything ready to deliver our new car. Knowing the purchase was made from VW’s website they handled the process above expectation. person to get everything ready to deliver our new car. Knowing the purchase was made from VW’s website they handled the process above expectation. More

by ESCHILLER Verified Customer Verified Customer

Report | Print