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Mark Mears
Mark Mears | Page 2
Service Manager
Lithia Volkswagen of Des Moines
5200 Merle Hay Rd
Johnston, IA 50131
27 Reviews
27 Reviews
Write a Review27 Reviews of Mark Mears
May 01, 2022
2 weeks to fix an oil leak. Over $2500 Spent on first two "leaks" but would have been much more if I didn't argue price. They claim they found a 3rd oil leak. Yeah sure guys. Over $2500 Spent on first two "leaks" but would have been much more if I didn't argue price. They claim they found a 3rd oil leak. Yeah sure guys. Only treated me right after 2nd week when I sent a bad survey to volkswagen. More
by Eric
Verified CustomerOther Employees Tagged: Ross Taylor, Kevin Caldwell
Helpful 
March 25, 2022
SERVICE WAS GREAT I CALLED FOR RECALL ON MY CAR AND THEY GOT ME VARY QUICK. MY RECALL WAS TAKEN CARE OF AND I WAS ON MY WAY. THANKS LITHIA VOLKSWAGEN!! GOT ME VARY QUICK. MY RECALL WAS TAKEN CARE OF AND I WAS ON MY WAY. THANKS LITHIA VOLKSWAGEN!! More
by CORYNORMAN
Other Employees Tagged: Jeff Cartwright, Brooklyn White , Linda Cramer
December 18, 2021
Lithia Volkswagen of Des Moines is the Gold Standard for auto dealerships not only in central Iowa but across the U.S.A. The experience of auto-buying was smooth, thorough, complete and professional. A spec auto dealerships not only in central Iowa but across the U.S.A. The experience of auto-buying was smooth, thorough, complete and professional. A special thank you to Sales Manager Jeremy Lester, Service Manager Mark Mears, and team members Dwayne Hill, Samuel Dawson, Majid Garibovic and Georan Churchill. They never once wavered in their commitment to be certain that attention to detail and customer satisfaction was met in every category. Drive in today and drive away completely satisfied. More
by Sherill Whisenand
Other Employees Tagged: Peggy Ferguson , Georan Churchill, Samuel Dawson, Majid Garibovic, Dwayne Hill, Jeremy Lester
September 30, 2021
The dealership was vary help and friendly. My car broke down and when I arrived at dealership they had me on my way in 10min. In a loaner car. My car did not have appointment but was looked at the next day down and when I arrived at dealership they had me on my way in 10min. In a loaner car. My car did not have appointment but was looked at the next day. Parts ordered and car was fixed the day the parts came in. Thanks lithia Volkswagen on Desmoines. More
by Corylnorman
Other Employees Tagged: Jeff Cartwright, Brooklyn White , Linda Cramer, Cory Norman
September 17, 2021
The people where great and vary friendly!! The time it took to purchase vehicle was vary fast! Under an hour and we where driving away. took to purchase vehicle was vary fast! Under an hour and we where driving away. More
by Corylnorman
Other Employees Tagged: Peggy Ferguson , Alex Henson, Dwayne Hill, Jeremy Lester
August 10, 2021
Terrible service. I waited 2 hrs for an oil change before they said my oil pan was cracked. No oil stains in my garage so they clearly broke it while working on it. Took them a full week to get replacement p they said my oil pan was cracked. No oil stains in my garage so they clearly broke it while working on it. Took them a full week to get replacement parts. I said I would pick up between 4-4:30 and by 5 they still didn’t have done. I called Saturday morning to make sure it was done but no one ever answered the phone the 5 times I called between 8 and 8:40. After I finally got the vehicle I noticed they got oil stains inside the vehicle. More
by AALEIBOLD4
Other Employees Tagged: Jason Halstead, Philip Ostrem
June 01, 2021
I was very impressed with the Brian Braak the sales person to get everything ready to deliver our new car. Knowing the purchase was made from VW’s website they handled the process above expectation. person to get everything ready to deliver our new car. Knowing the purchase was made from VW’s website they handled the process above expectation. More
by ESCHILLER
Other Employees Tagged: Brian Braak
April 16, 2021
Service started out slow but it was corrected right away. I was given a loaner car and able to drive it until the work was completed. The work was completed to my satisfaction. I was given a loaner car and able to drive it until the work was completed. The work was completed to my satisfaction. More
by sprice194
Other Employees Tagged: Jason Halstead
April 12, 2021
great services ,friendly staff ,great value ,Mark offer shuttle service and pick me up a from work .Kevin is very knowledgeable. Excellent way to go and good expectation from your dealer . shuttle service and pick me up a from work .Kevin is very knowledgeable. Excellent way to go and good expectation from your dealer . More
by VW4life.
Other Employees Tagged: Kevin Caldwell
March 10, 2021
Lithia VW of Des Moines has always been great in assisting me with any vehicle issues that I’ve come in for and have been timely in determining the root cause. Friendly staff! assisting me with any vehicle issues that I’ve come in for and have been timely in determining the root cause. Friendly staff! More
by K_LEASE05
Other Employees Tagged: Jason Halstead
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