Mark Mitchell | Page 13

Whiskey, Tango, Foxtrot? WORST DEALERSHIP EVER. DO NOT PURCHASE FROM THIS DEALERSHIP. Whiskey, Tango, Foxtrot? The absolute WORST experience purchasing a CERTIFIED vehicle ever. Unbelievable! DO NOT PURCHASE FROM THIS DEALERSHIP. Whiskey, Tango, Foxtrot? The absolute WORST experience purchasing a CERTIFIED vehicle ever. Unbelievable! Purchased, then, absolute xxxx. One of the key fobs did not work upon delivery. I was told to go to a battery place or a local dealership (40min away) to see if they could fix it. NO offer to compensate me for the key fob that didn't work. Then, there were issues with the transmission - being certified, those were taken care of, but still, the SUV does not drive the way I believe the Infiniti brand managers and umbrella company would ever want. Even more unbelievable, the wheel locks did not come with an "unlock" mechanism. Whiskey, Tango, Foxtrot? If you have a flat tire, you can't remove the tire. Really??????? It's a certified vehicle - you pay a bit more for being CERTIFIED. Seriously Infiniti didn't check to see if there was an extra wheel lock remover? Then....it gets better.....the service and sales reps tried to blame the person who turned in the vehicle for the unlocking mechanism not being in the car. REALLY? Another Whiskey, Tango, Foxtrot? I'm pretty sure that's the dealer's responsibility, especially if you are CERTIFYING a vehicle. Then, it gets better.....they tell me that I need to take it to my closest dealership (40min away) and I HAVE to PAY to have the locks removed off the tires. OMG....seriously, this is how this dealership "CERTIFIES" vehicles? Without a doubt....this is the worst dealership with which I've ever dealt. Even more disappointing is the supremely HORRIFIC customer service. There are so many dealerships who are honest, with excellent customer service, as well as independent owners and online options......choose one of those, NOT THIS DEALERSHIP. More

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Josette was very professional from the beginning of the transaction to the end. She made sure every question I may have had was answered precisely. transaction to the end. She made sure every question I may have had was answered precisely. More

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Extraordinary! Customer Service at its best! Josette, Mark and Dana made our experience and our entire day worth every minute of consideration! Sincerest appreciati Customer Service at its best! Josette, Mark and Dana made our experience and our entire day worth every minute of consideration! Sincerest appreciation! Ron and Allison More

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I was very pleased with the professionalism and service I received while purchasing my first Infiniti vehicle. Kevin McMillan is an awesome person, as well as a great salesman, who helped me find the perfect received while purchasing my first Infiniti vehicle. Kevin McMillan is an awesome person, as well as a great salesman, who helped me find the perfect vehicle for my wife. He was relentless in finding all the options I wanted her to have, as well as a beautiful color! Mark Mitchell made sure I was completely satisfied with my purchase, and Dana Doniver was very thorough in explaining all other options to personalize my vehicle package. All in all, I would recommend anyone looking for a great vehicle and service with a smile, visit Infiniti of Birmingham!! More

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Wonderful experience! Kyle Roberts was incredible. Smooth and seamless from beginning to end. Dana in finance was also fabulous. We wouldn’t go anywhere else Smooth and seamless from beginning to end. Dana in finance was also fabulous. We wouldn’t go anywhere else More

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I was super apprehensive about the experience. I haven't bought a car in years, and my previous experiences left me distrustful of dealerships and salespeople. But Kevin put me at ease. He was available and bought a car in years, and my previous experiences left me distrustful of dealerships and salespeople. But Kevin put me at ease. He was available and attentive without being intrusive or applying pressure tactics. Instead of trying to sell me horrible financing, he got me a 1.9% rate, better than even my credit union! This was a totally unexpected but needed purchase, and thanks to Kevin, I feel like I made the best decision, not a desperate one. The rest of the team, Sales Manager Mark and Finance Manager Dana, were equally amazing! More

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Great experience! Kevin and Josette were so fantastic! I am so happy with my purchase! Friendly and informative. They listened to what I wanted and helped me make a Kevin and Josette were so fantastic! I am so happy with my purchase! Friendly and informative. They listened to what I wanted and helped me make a great selection. This is my 3rd Infiniti and i am never disappointed. More

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I have nothing but PRAISE for Infiniti of Birmingham for Karen Lloyd, Mark Mitchell and the Infiniti of Birmingham Team. We were given the Royal treatment. We were blessed with high SERVICES every time we o Karen Lloyd, Mark Mitchell and the Infiniti of Birmingham Team. We were given the Royal treatment. We were blessed with high SERVICES every time we opened the glass doors of Infiniti in Birmingham Alabama. I received best deal ever, I could not refuse. The SUV was sold before I could pick out the color I absolutely wanted, I purchase the SUV and it’s Sale teams Thanks a BUNCH Nathaniel and Vernell of Adamsville Alabama More

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Outstanding Experience We had a nice experience with our new car purchase. Josette and Mark was very patient in answering our questions and placing us in the right vehicle f We had a nice experience with our new car purchase. Josette and Mark was very patient in answering our questions and placing us in the right vehicle for our family and budget. More

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Easiest car purchase I’ve ever made and Kyle Roberts is great to work with! Definitely would buy from this dealership again. Thanks so much Kyle Roberts! Also the finance lady was great. great to work with! Definitely would buy from this dealership again. Thanks so much Kyle Roberts! Also the finance lady was great. More

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