Mark Mitchell | Page 18

Karen greeted us with a pleasant smile and warm handshake as we entered the dealership. She knows Infiniti vehicles and answered all of our questions. She put us completely at ease and made us feel welcome as we entered the dealership. She knows Infiniti vehicles and answered all of our questions. She put us completely at ease and made us feel welcome. Wonderful experience would highly recommend. More

Print

Excellent Infiniti Birmingham is an excellent dealership. Had such a great experience. Josette and Mark were wonderful to work with. Love my new QX80. Thank you Infiniti Birmingham is an excellent dealership. Had such a great experience. Josette and Mark were wonderful to work with. Love my new QX80. Thank you for everything!! More

Print

Kevin McMillan provided an amazing experience! My experience with Kevin McMillan at Infiniti of Birmingham was amazing! I knew I wanted the QX80 and had been working with a broker and another deal My experience with Kevin McMillan at Infiniti of Birmingham was amazing! I knew I wanted the QX80 and had been working with a broker and another dealership out of state and locally. As I communicated to Kevin my other “options” he kept reiterating that if I was purchasing based on money the other options were fine but purchasing with him is a purchase based on value. He kept calling me to make a deal along with Mark Mitchell, General Sales Manager. Kevin was right!!! I realized their was no substitute for his beautiful fully loaded vehicle which had everything I wanted and his customer service. I also purchased the maintenance package without hesitation for peace of mind. I love love love my new certified preowned Infiniti QX80!!! Merry Christmas to me! Thank you! More

Print

Whiskey, Tango, Foxtrot? WORST DEALERSHIP EVER. DO NOT PURCHASE FROM THIS DEALERSHIP. Whiskey, Tango, Foxtrot? The absolute WORST experience purchasing a CERTIFIED vehicle ever. Unbelievable! DO NOT PURCHASE FROM THIS DEALERSHIP. Whiskey, Tango, Foxtrot? The absolute WORST experience purchasing a CERTIFIED vehicle ever. Unbelievable! Purchased, then, absolute xxxx. One of the key fobs did not work upon delivery. I was told to go to a battery place or a local dealership (40min away) to see if they could fix it. NO offer to compensate me for the key fob that didn't work. Then, there were issues with the transmission - being certified, those were taken care of, but still, the SUV does not drive the way I believe the Infiniti brand managers and umbrella company would ever want. Even more unbelievable, the wheel locks did not come with an "unlock" mechanism. Whiskey, Tango, Foxtrot? If you have a flat tire, you can't remove the tire. Really??????? It's a certified vehicle - you pay a bit more for being CERTIFIED. Seriously Infiniti didn't check to see if there was an extra wheel lock remover? Then....it gets better.....the service and sales reps tried to blame the person who turned in the vehicle for the unlocking mechanism not being in the car. REALLY? Another Whiskey, Tango, Foxtrot? I'm pretty sure that's the dealer's responsibility, especially if you are CERTIFYING a vehicle. Then, it gets better.....they tell me that I need to take it to my closest dealership (40min away) and I HAVE to PAY to have the locks removed off the tires. OMG....seriously, this is how this dealership "CERTIFIES" vehicles? Without a doubt....this is the worst dealership with which I've ever dealt. Even more disappointing is the supremely HORRIFIC customer service. There are so many dealerships who are honest, with excellent customer service, as well as independent owners and online options......choose one of those, NOT THIS DEALERSHIP. More

Print

Josette was very professional from the beginning of the transaction to the end. She made sure every question I may have had was answered precisely. transaction to the end. She made sure every question I may have had was answered precisely. More

Print

Extraordinary! Customer Service at its best! Josette, Mark and Dana made our experience and our entire day worth every minute of consideration! Sincerest appreciati Customer Service at its best! Josette, Mark and Dana made our experience and our entire day worth every minute of consideration! Sincerest appreciation! Ron and Allison More

Print

I was very pleased with the professionalism and service I received while purchasing my first Infiniti vehicle. Kevin McMillan is an awesome person, as well as a great salesman, who helped me find the perfect received while purchasing my first Infiniti vehicle. Kevin McMillan is an awesome person, as well as a great salesman, who helped me find the perfect vehicle for my wife. He was relentless in finding all the options I wanted her to have, as well as a beautiful color! Mark Mitchell made sure I was completely satisfied with my purchase, and Dana Doniver was very thorough in explaining all other options to personalize my vehicle package. All in all, I would recommend anyone looking for a great vehicle and service with a smile, visit Infiniti of Birmingham!! More

Print

Wonderful experience! Kyle Roberts was incredible. Smooth and seamless from beginning to end. Dana in finance was also fabulous. We wouldn’t go anywhere else Smooth and seamless from beginning to end. Dana in finance was also fabulous. We wouldn’t go anywhere else More

Print

I was super apprehensive about the experience. I haven't bought a car in years, and my previous experiences left me distrustful of dealerships and salespeople. But Kevin put me at ease. He was available and bought a car in years, and my previous experiences left me distrustful of dealerships and salespeople. But Kevin put me at ease. He was available and attentive without being intrusive or applying pressure tactics. Instead of trying to sell me horrible financing, he got me a 1.9% rate, better than even my credit union! This was a totally unexpected but needed purchase, and thanks to Kevin, I feel like I made the best decision, not a desperate one. The rest of the team, Sales Manager Mark and Finance Manager Dana, were equally amazing! More

Print

Great experience! Kevin and Josette were so fantastic! I am so happy with my purchase! Friendly and informative. They listened to what I wanted and helped me make a Kevin and Josette were so fantastic! I am so happy with my purchase! Friendly and informative. They listened to what I wanted and helped me make a great selection. This is my 3rd Infiniti and i am never disappointed. More

Print