Mark Morgello
Mark Morgello at Crest Volvo Cars

Mark Morgello | Page 10

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.8
215 Reviews

I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.

Dealership Experience

1 yr, 4 mos

Industry Experience

36 yrs

Languages Spoken

English English

4.8

215 Reviews

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215 Reviews of Mark Morgello

January 24, 2026

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Employee Rating

Mark provided a great, friendly and easy service. He worked with the warranty I had purchased from another Volvo dealership. More

by ANIL.ANNIE
Service Price Transparency
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Recommend Dealer
Yes
Jan 26, 2026

Crest Volvo Cars responded

We are utterly delighted to hear about your wonderful experience with our team. It's fantastic to know that you received such great and friendly service that made everything easy for you. We truly appreciate that our staff was able to work seamlessly with your existing warranty from another dealership - providing that level of flexible support is something we take pride in at Crest Volvo Cars. Your positive feedback means so much to us and reinforces our commitment to delivering exceptional customer care.

January 19, 2026

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Employee Rating

From the moment I arrive, I'm greeted with smiling faces, friendly service, and knowledgeable associates. I can't rave enough about the service I get here compared to other dealerships. Y'all have a great cu More

by jamie.warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Delgado, Jasmin Umanzor , Ally Gallagher

Apr 20, 2026

Crest Volvo Cars responded

Thank you for your kind feedback. We’re glad you consistently receive friendly, knowledgeable service and enjoy your visits. We appreciate your trust and look forward to seeing you again.

January 17, 2026

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Employee Rating

Mark was better than awesome. He worked the problem, handled the many people involved in payment (lease car) and got me out for my appointment..much thanks Mark More

by JIMSEMANS
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2026

Crest Volvo Cars responded

We deeply appreciate your outstanding feedback about your experience with us. It's wonderful to hear that our team member went above and beyond to work through the complexities of your situation and coordinate with all the necessary parties for your lease vehicle. We're thrilled that despite the various moving parts involved in the payment process, everything was handled smoothly and you were able to make your appointment on time. Your recognition of the exceptional service you received truly means the world to us at Crest Volvo Cars. We're grateful for customers like you who take the time to share their positive experiences.

January 16, 2026

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Ally has always taken good care of our Volvos. I own three and appreciate the consistency she and the Crest shop provide More

by Chet Daniel
Recommend Dealer
Yes

Other Employees Tagged: Jordan Farmer , Ally Gallagher

Jan 20, 2026

Crest Volvo Cars responded

We are ecstatic to hear about your wonderful experience with our team and service department. Having three Volvos shows your trust in the brand, and we're honored that you consistently choose us for their care. It means everything to us when customers like you appreciate the reliable and thorough service we strive to provide. Your loyalty and confidence in Crest Volvo Cars truly make our day. We look forward to continuing to serve you and your vehicles with the same dedication you've come to expect.

January 15, 2026

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Employee Rating

Mark was incredibly professional and helpful in scheduling the service. He explained the problem in great detail and walked me through the fix afterward. More

by srirambalaguruk
Recommend Dealer
Yes
Jan 15, 2026

Crest Volvo Cars responded

Thank you for the positive feedback! We're thrilled to hear that Mark provided professional service and took the time to explain everything thoroughly. This reflects the caring service we strive to deliver at Crest Volvo Cars.

January 14, 2026

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Attentive and quick to follow up on issues. Efficient checkin and scheduling and overall makes service easy. More

by HATELY
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Recommend Dealer
Yes
Jan 14, 2026

Crest Volvo Cars responded

Thank you for the positive feedback! We're delighted to hear that our team's attentiveness and quick follow-up made your service experience convenient and hassle-free. We take pride in providing efficient service and appreciate you sharing your experience with Crest Volvo Cars.

January 12, 2026

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Mark was great to work with. He was responsive, kind, friendly and answered all of my questions clearly. The experience made me want to visit again. More

by CALL.MICHELLEK
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Recommend Dealer
Yes
Jan 14, 2026

Crest Volvo Cars responded

Thank you for sharing your wonderful experience! We're delighted to hear that Mark was responsive, kind, and answered all your questions clearly. Your positive feedback means a lot to us, and we look forward to welcoming you back.

January 07, 2026

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I brought my car in for a service light issue. The car is brand new, but was a loaner. They changed my oil and whatever else needed to be completed, but failed to correct the engine service ligh More

by JAMES_ALBRIGHT
Recommend Dealer
Yes
Jan 07, 2026

Crest Volvo Cars responded

Thank you for sharing your experience, as we strive to make each visit as thorough and convenient as possible. Our team’s goal is to support vehicle care with attention and good intentions, especially on newer vehicles. We value the opportunity to continue assisting and ensuring concerns are fully addressed. Please reach out to our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can help further.

January 03, 2026

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Facility clean atmosphere great. Mark my advisor professional, polite and efficient. I highly recommend Mark and Crest Volvo. More

by jamesdean
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Stock

Jan 06, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback about your experience with us. We're delighted to hear that you found our facility clean and welcoming. Your kind words about your advisor being professional, courteous, and working efficiently mean so much to our team. We truly appreciate you taking the time to recommend both your advisor and Crest Volvo Cars. Your positive experience reflects our commitment to providing excellent service, and we look forward to continuing to serve you in the future.

January 01, 2026

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We love Volvo vehicles and the service offered by the Crest Volvo dealership, and especially by Mark Morgello. More

by AMOLMSHANBHAG
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2026

Crest Volvo Cars responded

We are pleased to hear about your positive experience with our vehicles and the exceptional service you've received. Your satisfaction with both our cars and our team means everything to us. We're grateful for customers like you who appreciate the quality and dedication we strive to provide every day. Thank you for choosing Crest Volvo Cars and for taking the time to share your wonderful feedback.

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