Mark Morgello
Mark Morgello at Crest Volvo Cars

Mark Morgello | Page 10

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.8
194 Reviews

I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.

Dealership Experience

1 yr, 2 mos

Industry Experience

35 yrs, 10 mos

Languages Spoken

English English

4.8

194 Reviews

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194 Reviews of Mark Morgello

December 16, 2025

Dealership Rating
Employee Rating

Great Customer Service from Mark Morgello. Thank you for taking care of of my car and me. I appreciate it. More

by vquinby57
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Bingham

Dec 23, 2025

Crest Volvo Cars responded

Thank you for taking the time to share your wonderful experience with us. We're delighted to hear that you received excellent customer service and felt well taken care of during your visit. Your appreciation means the world to us, and we're grateful for customers like you who take the time to recognize outstanding service. We look forward to continuing to serve you and your vehicle needs in the future.

December 10, 2025

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I had a great experience at Crest Volvo. They worked quickly and updated me regularly on the status of my car. More

by NICOLE.SHAEFF
Service Price Transparency
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Recommend Dealer
Yes
Dec 16, 2025

Crest Volvo Cars responded

We are absolutely thrilled to hear about your wonderful experience with us! It's fantastic to know that our team provided you with efficient service and kept you well-informed throughout the process. Your satisfaction means everything to us, and we truly value customers like you who take the time to share their positive experiences. We look forward to serving you again in the future.

December 05, 2025

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Employee Rating

Mark did a great job, kept me informed of the repairs progress at all times. More

by IY2W
Recommend Dealer
Yes
Dec 10, 2025

Crest Volvo Cars responded

Thank you for your review and for taking the time to share your experience with us. We are pleased to hear that our team member provided excellent service and maintained clear communication throughout your repair process. Keeping customers well-informed about their vehicle's progress is something we prioritize, and it's wonderful to know that this made a positive difference in your experience. Your feedback helps us recognize when our team delivers the quality service that we strive for every day.

December 03, 2025

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Mark is great. He provides outstanding customer service and explains all the details about your service and what is being recommended. More

by robert_tirloni
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Recommend Dealer
Yes
Dec 08, 2025

Crest Volvo Cars responded

We deeply cherish your wonderful feedback about the exceptional service you received. It's truly rewarding to know that you experienced such thorough and attentive care during your visit. Having a team member who takes the time to walk you through every aspect of your service and share helpful recommendations makes all the difference in creating a positive experience. Your recognition of the outstanding support you received means so much to our entire team. We're grateful for customers like you who take the time to share their positive experiences.

December 01, 2025

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Crest had always been great to work with. Service and car sales has been a pleasure to work with. More

by Mightymizzou
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Recommend Dealer
Yes
Dec 04, 2025

Crest Volvo Cars responded

We sincerely value your continued trust in our team. It means so much to hear that working with us has consistently been a positive experience for you. We're delighted that both our service department and sales team have made your interactions enjoyable and seamless. Your loyalty and confidence in Crest Volvo Cars truly motivate us to maintain the high standards you've come to expect. Thank you for taking the time to share your experience.

November 29, 2025

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The service advisor was great and service was prompt. Waiting area was comfortable. Good experience overall. More

by ted.wemhoff
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Recommend Dealer
Yes
Dec 10, 2025

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled you had a great experience with our service advisor and found our waiting area comfortable. Your satisfaction means everything to us, and we look forward to serving you again at Crest Volvo Cars.

November 25, 2025

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I am always so impressed by the level of customer service Crest consistently provides. As a leader in a fortune 50 company, I'm frankly jealous and curious if this is unique to Crest or consistent across Vol More

by zach g
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Recommend Dealer
Yes
Dec 10, 2025

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled that Fabian, Mark, and Caden provided such exceptional service, and that our loaner department team made you feel so comfortable. Your recognition as a Fortune 50 leader means a great deal to us. We're honored by your praise of our customer service culture and look forward to helping you with your next vehicle purchase.

November 22, 2025

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Mark the Service rep was excellent and overall I am really happy with Crest volvo. More

by NAFIZA
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Dec 04, 2025

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled that Mark provided excellent service and that you're happy with Crest Volvo. We appreciate you sharing your positive experience and look forward to serving you again.

November 22, 2025

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Our experience with Mark has been nothing less than outstanding. He has worked on our vehicle and we would like for him to be our vehicle advisor. More

by JAYSHREE.BIHARI
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Recommend Dealer
Yes
Nov 26, 2025

Crest Volvo Cars responded

Thank you for your wonderful feedback about Lyn! We're delighted that you have such confidence in her service that you wouldn't consider going anywhere else. Your loyalty and trust mean everything to us at Crest Volvo Cars.

November 22, 2025

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Crest service department was Very efficient and most certainly helpful. Great experience for our first service appointment. More

by JOHNWHITSELL
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Recommend Dealer
Yes

Other Employees Tagged: Ally Gallagher

Dec 04, 2025

Crest Volvo Cars responded

Thank you for the wonderful feedback about your first service experience! We're thrilled our team was efficient and helpful. We look forward to serving you again at Crest Volvo Cars.

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