Mark Morgello | Page 11
Volvo Certified Service Advisor
Crest Volvo Cars
6020 State Highway 121
Frisco, TX 75034
I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.
Read moreDealership Experience
1 yr, 2 mos
Industry Experience
35 yrs, 10 mos
Languages Spoken
English
194 Reviews
Write a Review194 Reviews of Mark Morgello
November 20, 2025
As always, everyone was nice, professional, and my car was taken care of. Mark kept me informed about my vehicle and was able to answer my questions. was taken care of. Mark kept me informed about my vehicle and was able to answer my questions. More
Other Employees Tagged: Ally Gallagher, Jasmin Umanzor
November 20, 2025
Mark was great! He was finally (I hope) to figure out the problem with my vehicle. The key fob has been as issue since purchasing the vehicle on locking, unlocking a He was finally (I hope) to figure out the problem with my vehicle. The key fob has been as issue since purchasing the vehicle on locking, unlocking and even starting the vehicle. I have had it in four times, maybe even five, and it has never been fixed. I’ve had it for only two days now but it seems to working great. The last time I brought it in I was told the manager didn’t want to,”throw parts at it.” But I told them if that’s what it takes then fix it! Got it back and sure enough I brought it back a few months later (When I had time bc I was had a death in my family and work travel) but it was acting up a week later. It’s been frustrating to say the heart but I believe Mark understood me not wanting my truck back until it was fixed. Brian the manager was some help. I wanted to talk to him bc I wanted to know why I was paying for two batteries if I paid for a $5000 warranty and I’ve only had the truck two years. More
November 20, 2025
Mark and the staff were very helpful and professional. I also appreciated their advice on how to get the best value out of the proposed list of recommended services. I also appreciated their advice on how to get the best value out of the proposed list of recommended services. More
November 18, 2025
Was able to get in and out in an efficient manner. Drop off was easy and loaner was ready whe I got there. They did a thorough job of inspecting the car and completing the repairs. Mark stayed in c Drop off was easy and loaner was ready whe I got there. They did a thorough job of inspecting the car and completing the repairs. Mark stayed in communication throughout the process and there were no surprises at the end with the final bill. More
November 18, 2025
Mark was amazing! Incredibly communicative, courteous, and helpful. Service is a dying art, but Mark and Crest left me a believer that it’s still alive and well in Fri Incredibly communicative, courteous, and helpful. Service is a dying art, but Mark and Crest left me a believer that it’s still alive and well in Frisco, TX! More
Other Employees Tagged: Jeremi Chapman, Rachael Mergott, Lyn Ford, Tim Taylor, Ally Gallagher, Jordan Farmer, Bryan Bingham, Jasmin Umanzor, Fabian Salazar
November 14, 2025
I went to Crest Volvo for a service, and Mark took excellent care of me. He was professional, thorough, and made the whole process smooth. The servicing was done perfectly and on time. The loaner-v excellent care of me. He was professional, thorough, and made the whole process smooth. The servicing was done perfectly and on time. The loaner-vehicle team was also outstanding — very organized and efficient, which made everything even more convenient. Overall, great experience. Highly recommend this service department. More
November 12, 2025
The entire experience was great, I was able to schedule for the next day, I was promptly greeted by Mark when I arrived, a shuttle was available as soon as I was done checking in. When I came to pick up, for the next day, I was promptly greeted by Mark when I arrived, a shuttle was available as soon as I was done checking in. When I came to pick up, the car was cleaned and washed. Everything was great. More
November 08, 2025
Nice selection of vehicles to choose from. Friendly, knowledgeable sales and service representatives. Competitive prices. Responsive communications. No hassle sales team. Friendly, knowledgeable sales and service representatives. Competitive prices. Responsive communications. No hassle sales team. More
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