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Mark Morgello
Mark Morgello | Page 20
Volvo Certified Service Advisor
Crest Volvo Cars
6020 State Highway 121
Frisco, TX 75034
221 Reviews
I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.
Read moreDealership Experience
1 yr, 8 mos
Industry Experience
36 yrs, 4 mos
Languages Spoken
English
221 Reviews
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221 Reviews of Mark Morgello
Verified Customer
June 29, 2025
No loaner car is ever available when I do service with you all, I was overcharged $60 at first however that was corrected. The car wash only did the outside of car not one thing done inside, not even on d you all, I was overcharged $60 at first however that was corrected. The car wash only did the outside of car not one thing done inside, not even on driver’s side. Volvo dealership prices are highly inflated and services diminished versus going outside of dealership for oil change and cost of the battery. The very most important thing that I think is utterly ridiculous is that you all charge a 3% fee for using a credit card versus debit. This is 2025, a dealership of your stature should not be nickel and diming and charging a credit card fee. Almost no one does that anymore. That’s just another money grab. Your app is also absolutely horribly, $200 a year and it does absolutely nothing but remote start the car. I will not be renewing your app again. You should take some advice from Mercedes app technology. Your app told me my car was in good shape when the battery was completely dead. There’s no access to oil life, battery life, tire pressure, nothing important. And I have to keep signing in which is irritating when it’s hot out and I want to remote start my car. You seriously need a new company to develop your web app. More
by TATUMDIRADO
Other Employees Tagged: Jasmin Umanzor
June 21, 2025
I cannot say enough positive things about Crest Volvo. The staff in every corner greets you with a smile. You never have to wait to be helped. The second I pull up, they are on top of getting us taken car The staff in every corner greets you with a smile. You never have to wait to be helped. The second I pull up, they are on top of getting us taken care of based on our needs. Mark Morgello is an outstanding service manager who is beyond helpful and timely with all communication. Thank you, Crest Volvo! More
by STEPHANIEJOY76
June 15, 2025
Everyone I worked with that day was really nice: Mark, Jasmine (the shuttle driver) and the woman who helped with shuttle reservations. I'm sorry, I dont remember her name. It was also good to see Greg ag Jasmine (the shuttle driver) and the woman who helped with shuttle reservations. I'm sorry, I dont remember her name. It was also good to see Greg again. More
by kdyoung9736
June 05, 2025
I had a fantastic experience at Volvo Service. The staff was professional, knowledgeable, and transparent about repairs. The service was efficient, and my XC60 now runs smoothly. Their attention t The staff was professional, knowledgeable, and transparent about repairs. The service was efficient, and my XC60 now runs smoothly. Their attention to detail and customer care made the process seamless and stress-free. I highly recommend them for top-quality service! More
by CHARAN
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