Great job by Mark and overall great people at the service
center. Very welcoming bunch of team
center. Very welcoming bunch of team
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by AMOLMSHANBHAG
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2025 -
Crest Volvo Cars responded
Thank you for your fantastic review! We are thrilled to hear that Mark and our team made such a positive impression on you. It's our goal to provide a welcoming and supportive environment for all our customers. We appreciate your kind words and look forward to serving you again in the future!
Super nice sales staff, service technicians and
administrative personnel. The best we’ve ever had the pleasure of working with!
administrative personnel. The best we’ve ever had the pleasure of working with!
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by Mary Ann
Jun 05, 2025 -
Crest Volvo Cars responded
Mary Ann, thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our sales staff, service technicians, and administrative personnel. It’s our goal to provide excellent service, and we are glad to know that we met your expectations. We appreciate your kind words and look forward to continuing to serve you in the future!
Great experience with Mark and the service dept.
He clearly laid out my options and didn’t try to upsell me on anything. Exactly what I asked for and when they spotted an issue, they got the work d
He clearly laid out my options and didn’t try to upsell me on anything. Exactly what I asked for and when they spotted an issue, they got the work done quickly and without sticker shock!
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by mark_b_marshall
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Crest Volvo Cars responded
Hi Mark, thank you for your wonderful feedback! We are thrilled to hear that you had a great experience with our service department. Our team is dedicated to providing clear information and genuine support, so it's rewarding to know that we met your expectations. We appreciate your recognition of our efforts to address issues promptly and transparently. We look forward to serving you again in the future!
Mark was the advisor I initially met with and he was very
nice. While our interaction was brief, Mark was engaging and very accommodating. I would like to work with him from now on if at all possible.
nice. While our interaction was brief, Mark was engaging and very accommodating. I would like to work with him from now on if at all possible.
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by Kristin Cunningham
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Crest Volvo Cars responded
Thank you, Kristin, for your wonderful feedback! We're thrilled to hear that your interaction with Mark was positive and that he made a lasting impression. We appreciate your preference for working with him in the future, and we will certainly do our best to accommodate that request. Thank you again for your kind words!
Thank you for the incredible friendly service!
It was simple and painless. We appreciate all you do!
It was simple and painless. We appreciate all you do!
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by Randall Nixon
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ally Gallagher
May 21, 2025 -
Crest Volvo Cars responded
Randall, thank you for your kind words! We are thrilled to hear that you had a positive experience with our service. Our team is dedicated to providing friendly and efficient assistance, and it’s rewarding to know that our efforts have made a difference for you. We appreciate your support and look forward to serving you again in the future!
I’d like to share feedback regarding my recent service
visit. While my previous experience at Crest Volvo—particularly during the purchase of my SUV in December—was outstanding, this recent interaction un
visit. While my previous experience at Crest Volvo—particularly during the purchase of my SUV in December—was outstanding, this recent interaction unfortunately fell short of those expectations.
During this visit, Bryce assisted me on behalf of Mark, who was unavailable. While I understand that service advisors have busy schedules, I couldn’t help but feel like an inconvenience throughout the process. It was especially disheartening to observe a noticeably more courteous and engaging demeanor from Bryce when interacting with his own clients. As someone who was referred to Crest Volvo by two satisfied customers, and who has also recommended your dealership based on my own positive experience, this inconsistency in treatment was disappointing.
I hope that in the future, all customers—regardless of who their assigned advisor is—receive the same level of professionalism, courtesy, and attention. A little kindness goes a long way, and I believe it’s a standard that should be consistent across all client interactions.
Moving forward, I would prefer not to be assisted by Bryce again. I genuinely appreciate the high standards Crest Volvo is known for and trust that this feedback will be taken constructively to help maintain that reputation.
Thank you for your time and consideration.
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by Kristin Cunningham
Verified Customer
Verified Customer
Service Price Transparency
May 19, 2025 -
Crest Volvo Cars responded
Kristin, thank you for taking the time to share your feedback regarding your recent service visit. We genuinely appreciate your continued trust, especially after your outstanding experience during the purchase of your SUV.
We understand the importance of consistent and courteous service for all our customers, and we value your insights about your interaction with our team members. Your feedback helps us ensure that every customer receives the professionalism and attention they deserve, regardless of their assigned advisor.
We appreciate your commitment to helping us maintain our high standards, and we will certainly take your comments into consideration as we strive to improve our service. If you have any further concerns or if there’s anything specific you’d like us to address, please feel free to reach out to our General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688.
Thank you again for your feedback and for being a valued member of the Crest Volvo Cars community.
Mark was very upfront and curious.
The process was simple and efficient. I appreciate the whole staff.
The process was simple and efficient. I appreciate the whole staff.
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by TRE1470
Verified Customer
Verified Customer
Service Price Transparency
May 19, 2025 -
Crest Volvo Cars responded
Thank youfor your wonderful feedback! We are thrilled to hear that you found the process simple and efficient. Mark and our entire team strive to provide an exceptional experience, and your appreciation means a lot to us. We look forward to serving you again!
Good result,the air conditioning issue was resolved and
the system works good. As expected
the system works good. As expected
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by EFHABEN
Verified Customer
Verified Customer
Service Price Transparency
May 19, 2025 -
Crest Volvo Cars responded
Thank you for your positive feedback! We’re thrilled to hear that the air conditioning issue has been resolved and that the system is performing well. We appreciate your support and look forward to servicing you again next time!
We called and knew what we wanted and were immediately
taken care of. This was our first Volvo purchase ad we are extremely happy so far with the vehicle and overall experience.
taken care of. This was our first Volvo purchase ad we are extremely happy so far with the vehicle and overall experience.
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by Mdrrallen
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2025 -
Crest Volvo Cars responded
Thank you for your feedback! We're so glad to hear that your first Volvo purchase was such a positive experience. We're happy you're enjoying your new vehicle and appreciate you choosing us for your purchase!
I cannot believe the service went really great.
Jordan did great job communicating etc. Yes, I will continue my business with this dealer.
Jordan did great job communicating etc. Yes, I will continue my business with this dealer.
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by MUDUMBAIGOPAL
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2025 -
Crest Volvo Cars responded
Thank you for sharing your experience! We're so happy to hear that Jordan provided excellent communication and that your service went smoothly. We truly appreciate your continued trust in us, and we look forward to assisting you with your future automotive needs. Thank you for choosing us!