Mark Morgello

Crest Volvo Cars responded

Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team. It sounds like you received exceptional service, with our staff keeping you well-informed throughout the process and going above and beyond to address the tire concern. We understand that the car wash process can take some time, and we truly appreciate your patience and understanding. Your kind words about our friendly team and their willingness to provide assistance mean so much to us. We are grateful for customers like you who recognize the care and dedication we put into every service visit at Crest Volvo Cars.

Crest Volvo Cars responded

We deeply cherish your wonderful feedback about your experience with us. It means so much to hear that our team provided you with exceptional service and that you noticed our commitment to maintaining a pristine environment. We take great pride in creating a premium experience for every guest who visits us, and your recognition of our staff's dedication truly validates our efforts. Thank you for taking the time to share your positive experience at Crest Volvo Cars.

Crest Volvo Cars responded

We greatly appreciate your wonderful feedback about your experience with us. It means so much to hear that our team member showed patience and genuine care while assisting you. We're particularly pleased that you found him approachable and felt you could trust him, as building that foundation of trust is essential to everything we do. Your experience reflects exactly what we strive for at Crest Volvo Cars - providing helpful service with sincerity. Thank you for taking the time to share your positive experience.

Crest Volvo Cars responded

Thank you for your review! We are utterly delighted to hear that our team consistently exceeds your expectations and ensures you receive exceptional care. Your recognition of our commitment to going the extra mile means everything to us at Crest Volvo Cars. We truly appreciate your loyalty and trust in our service.

Crest Volvo Cars responded

Your positive experience truly makes our day. We're delighted to hear that your service advisor kept you well-informed throughout the entire process and provided regular updates on your vehicle's status. It's wonderful that the loaner car process went smoothly for you - we know how important it is to keep you mobile while your vehicle is being serviced. We're especially pleased that Ricardo was able to quickly resolve the issue you'd been experiencing for several months. His commitment to putting customer care first reflects our core values at Crest Volvo Cars. Thank you for taking the time to share your experience with us.

Crest Volvo Cars responded

We are absolutely thrilled to hear about your positive experience with our vehicle service! It's wonderful to know that our team provided great customer service and was able to find cost-effective solutions for the challenging issues with your car. We truly value feedback like yours as it shows we're meeting our commitment to delivering quality service while being mindful of our customers' budgets. Your satisfaction means everything to us at Crest Volvo Cars, and we look forward to continuing to serve you with the same level of excellence in the future.

Crest Volvo Cars responded

Thank you for your loyalty and kind words! We sincerely value your feedback.

Crest Volvo Cars responded

Thank you for bringing this to our attention. We understand your frustration and are concerned to hear about the issues you experienced with your vehicle's seat and mirror settings. Our goal is to return every vehicle to its owner in the same condition it was received, aside from the requested service. We would like to learn more about what happened and assist you with restoring your seat and mirror presets. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com at your earliest convenience so we can help resolve this for you.