Mark Norman | Page 4

Quick turn around. The place was clean and comfortable to wait for the service to be completed. Service was done quickly. Was in and out for an oil change and tire rot The place was clean and comfortable to wait for the service to be completed. Service was done quickly. Was in and out for an oil change and tire rotation in about an hour after arriving at the dealership. They have always treated me right. Great price for the work. More

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Service Courteous, quick, considerate, professional and accommodating. The service waiting area was clean and they even washed my vehicle when the service was Courteous, quick, considerate, professional and accommodating. The service waiting area was clean and they even washed my vehicle when the service was finished which was unexpected More

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Excellent service Great price on synthetic oil change and service attendee alerted me to an update needed on my 2018 traverse and the approximate extra time to complete Great price on synthetic oil change and service attendee alerted me to an update needed on my 2018 traverse and the approximate extra time to complete it. Very pleased. More

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Always have a fantastic experience! Friendly and caring staff! Everyone I have ever come in contact with always seems to be truly happy derving the public!! staff! Everyone I have ever come in contact with always seems to be truly happy derving the public!! More

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Excellent service. Never have issues and when something is wrong, it is corrected. They pass along all information they have. Time is critical as with everyone, never hag to wait. is wrong, it is corrected. They pass along all information they have. Time is critical as with everyone, never hag to wait. More

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Really nice. Helpful staff. Great service. I had a very pleasant experience. Mark answered all my questions and responded to all my text messages. Great experience. pleasant experience. Mark answered all my questions and responded to all my text messages. Great experience. More

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Lost the keys to my Duramax.Wouldn't honor warranty on a Lost the keys to my Duramax. Wouldn't honor warranty on a blown cp4 pump. Tried to charge me $10k for rebuild would not take care of a customer who g Lost the keys to my Duramax. Wouldn't honor warranty on a blown cp4 pump. Tried to charge me $10k for rebuild would not take care of a customer who got less than 30,000 miles on a brand new truck worst dealer. Should have bought ford More

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My service advisor Mark has been taking care of my family since 2007 I think. He's honest and makes the whole service experience enjoyable. Thanks Mark and GM of Murfreesboro! since 2007 I think. He's honest and makes the whole service experience enjoyable. Thanks Mark and GM of Murfreesboro! More

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Awesome shop! Top notch service. Prices are hard to beat! Really nice people. Plus at the end of it all they bring your ride out with a fresh bath! Really nice people. Plus at the end of it all they bring your ride out with a fresh bath! More

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Quoted me a price of 800 to repair a headlight and said he ordered the part on my 3/27 visit. 4/20 I arrive around 10:15 to have the repair done. After sitting about 20 minutes I inquire again about the pr he ordered the part on my 3/27 visit. 4/20 I arrive around 10:15 to have the repair done. After sitting about 20 minutes I inquire again about the price. The part person got up and went to get a service advisor (Anna) who comes over and says 1600 for the repair. I inquire why and advise her that it is only 1 headlight on the drivers side. She said "oh then it will be 800 and you have to pay upfront." About 1.5 hours into my visit she comes over and said the cost is now 1400 and that the part was not ordered on 3/27 by Mark as it should have been. I showed her the email of the appointment that was scheduled to have the work done from my visit on 3/27. She went back and talked to Mark about what I said transpired, who by the way NEVER showed his face to come and talk to me about the situation he created,even after I asked to get him. She came back and implied that Mark didn't order the part (which was evident) and I was not given a price of 800, which she herself had given me too. In the midst of it, I still sat for an additional 30 minutes for an oil change. Mark NEVER came out to great me, appologize for not ordering the part, wasting my time or anything. A smile and kind words that are untrue are not impressive...honesty and integrity are. More

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