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Mark Owens
Mark Owens at Ken Ganley Ford Parma

Mark Owens

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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5.0
14 Reviews
5.0

14 Reviews

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14 Reviews of Mark Owens

December 09, 2025

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Employee Rating

Everyone was very efficient , very friendly and very accommodating. I never have to worry when my car is in for service because I know it will be done correctly and honestly. More

by johnneff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2025

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Dec 10, 2025

Ken Ganley Ford Parma responded

Hi, thank you for your kind words! We're happy to know that you feel at ease when bringing your car in for service. We appreciate your loyalty and look forward to seeing you again soon!

December 09, 2025

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Employee Rating

Service was quick, and done in a very professional manner. There is no other place I would ever go for sales or service!!!! More

by Ford Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, John Ruper, George Hadgigeorgiou, Rich Vargo, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk

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Dec 09, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Dec 10, 2025

Ken Ganley Ford Parma responded

Hello Ford, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2025

Dealership Rating
Employee Rating

Amazing people, awesome customer service! Service department representative was very kind and you can tell he really cared about customers! Amazing! More

by Shaushruti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky, Matt Voloschuk , Mike Lanzalaco

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Dec 04, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 03, 2025

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Employee Rating

By far the best and most honest dealership I have ever done business with. The sales and service team is hands down the best! More

by Ford Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Matt Palffy, George Hadgigeorgiou, Rich Vargo, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk

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Dec 03, 2025

Ken Ganley Ford Parma responded

Hi, we are so happy to read such a great review about Ken Ganley Ford Parma! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2025

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Employee Rating

Prompt service. Great communication. Easy to schedule, check in and check out was fast. Highly recommend More

by SEANPSMITH101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky, Matt Voloschuk , Mike Lanzalaco

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Nov 26, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 26, 2025

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Employee Rating

They took care of my recall issue right away. I was in and out within a couple hours More

by bmac1343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2025

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

November 12, 2025

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Employee Rating

Took my new Bronco Sport in for an oil change and the experience was excellent! I plan on using them in the future for all needs. More

by Kath3917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Owen

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Nov 12, 2025

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

November 03, 2025

Dealership Rating
Employee Rating

I love to work and every thing works fine I will continue coming back to you. More

by beelove452030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito, Tracy Sapienza, George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky, Matt Voloschuk , Dave Moga

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Nov 03, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

October 30, 2025

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Employee Rating

Service was great Mark made you feel welcomed i will choose ganley ford for all my needs More

by johnkunakowsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2025

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

October 29, 2025

Dealership Rating
Employee Rating

The service dept was awesome. Had a great experience, they had me in and out. More

by Jeruito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, John Ruper, Nick Feruito, George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky, Matt Voloschuk , Dave Moga

Report | Print
Oct 29, 2025

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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