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Mark Owens
Mark Owens at Ken Ganley Ford Parma

Mark Owens

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.9
27 Reviews
4.9

27 Reviews

Write a Review

27 Reviews of Mark Owens

March 10, 2026

Dealership Rating
Employee Rating

Very welcoming and professional dealer for service. Been to a few and this location is the best in Cleveland. More

by Akin Malas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, Allan Pena

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Mar 10, 2026

Ken Ganley Ford Parma responded

Thank you for the 5-star rating. We’re delighted our service team made you feel welcomed and professional. We appreciate your feedback and look forward to keeping your Ford in great condition.

February 28, 2026

Dealership Rating
Employee Rating

It's not the building nor the name on the building. It's the people who run and make the business. More

by LARRYDSTUDENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, Allan Pena , Courtney Checovich

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Feb 28, 2026

Ken Ganley Ford Parma responded

Thank you for pointing out that our people make all the difference. We’re glad the service on your Ford F-150 lived up to your expectations. Your five-star rating means a lot and we look forward to helping you again.

February 27, 2026

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Employee Rating

Quick and detailed work and amazing customer service. Im very grateful for finding this location. . More

by Ejackson1006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2026

Ken Ganley Ford Parma responded

We’re delighted to hear that your Ford Escape received quick, detailed work and that you experienced outstanding service. Thank you for choosing us and for your kind words. Mark and the service team look forward to supporting you again.

February 20, 2026

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The service department there is great. I have had no issues in the 15 years I’ve been doing business there. More

by SAPIENZAJASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, Allan Pena

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Feb 20, 2026

Ken Ganley Ford Parma responded

Your loyalty over the past 15 years means a lot to us. Thank you for trusting our service department with your Ford F-150, and we look forward to serving you for years to come.

February 17, 2026

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Employee Rating

Dylan was my advisor and he was amazing! Walked me through what the problem could be and kept me updated throughout the whole process. He is very straightforward and honest. I didn’t have an More

by Aebeid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, Allan Pena

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Feb 17, 2026

Ken Ganley Ford Parma responded

It’s wonderful to hear Dylan provided transparent updates and managed to fit your Ford in without an appointment. We appreciate you highlighting his honesty and clear communication. Thank you for recommending him to your friends and family.

February 11, 2026

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Employee Rating

Came in on a Saturday with a major electronic issue. Even though Saturday is a short day at the dealership they immediately reacted to the issue to assure the problem was addressed. Totally satisfied More

by Earl McCarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2026

Ken Ganley Ford Parma responded

Thank you for bringing your Ford in on a Saturday. We’re glad our service department responded quickly to resolve the electronic issue and make sure you were taken care of. We appreciate your five-star rating and look forward to assisting you again.

February 07, 2026

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Employee Rating

I was Welcome, and assured everything gonna be ok with my car after repairs.I am satisfied with the job well done thanks to the repair team and Ken Ganley at large. More

by Achill Romeo wamba
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Yavorsky, Allan Pena

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Feb 07, 2026

Ken Ganley Ford Parma responded

It’s wonderful to hear you felt welcomed and confident about your Ford Fusion following our repair team’s work. We’re happy you’re satisfied with the results. Thank you for choosing us and we look forward to serving you again.

February 07, 2026

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Employee Rating

Excellent personel and the service was great. I recomend this dealership to all my friends. More

by johnrstecura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, Allan Pena

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Feb 07, 2026

Ken Ganley Ford Parma responded

Thank you for letting us know about your experience. We’re glad our staff provided great service on your Ford Transit-150 and that you’re happy to recommend us to friends. Please reach out if you need anything else.

February 07, 2026

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Employee Rating

They honored my warranty repair well. They did a nice job. Jump for joy every day More

by Dbarnold22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2026

Ken Ganley Ford Parma responded

It’s great to hear the warranty repair on your Ford Bronco went smoothly and that Mark provided quality service. Enjoy plenty of joyful drives every day in your Bronco.

February 03, 2026

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Employee Rating

George was an absolute gem to work with, very friendly and more than polite. He went above and way beyond to assist me. More

by Ford12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, John Ruper, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk

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Feb 03, 2026

Ken Ganley Ford Parma responded

Thank you for sharing your positive experience with George. We’re pleased he went above and beyond while servicing your Ford F-150. Feel free to reach out whenever you need assistance.

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