Mark Owens | Page 2

My recent interaction with Dylan at the dealership was good. I had a positive experience. The staff was welcome and professional. I appreciate the clear the nation of the things that were wrong with them good. I had a positive experience. The staff was welcome and professional. I appreciate the clear the nation of the things that were wrong with them vehicle. More

by Valerie.love2 Verified Customer Verified Customer

Print

I was surprised at the din of the service department. Lots of activity. Discovered it was directed activity and everything seemed to go very smoothly. Was in there and out in no time. Great service quick Lots of activity. Discovered it was directed activity and everything seemed to go very smoothly. Was in there and out in no time. Great service quickly and well done. The only complaint I have is the chairs in the waiting room are horrible. They sink when you sit and impossible to get out of, especially if you have a hip or knee issue or replacement. More

by SAMGL164 Verified Customer Verified Customer

Print

I was so impressed with the level of communication! Mark kept me infirmed about the status of my repair and double-checked for warranty and parts. Mark kept me infirmed about the status of my repair and double-checked for warranty and parts. More

by kim.j.speare Verified Customer Verified Customer

Print

Worst car repair experience I’ve probably had. Took car in for two recalls, they had it for three days. I picked it up, about five days later noticed it leaking something. Called to bring it ba Took car in for two recalls, they had it for three days. I picked it up, about five days later noticed it leaking something. Called to bring it back on Monday. Dealt with Mark, who I told over the phone the problem. When I got there told Mark the situation again, and he had me wait in the waiting area. After waiting for over 1/2 hour I had to flag Mark down and ask what was going on. He reluctantly said oh yeah we need to do the recall. My response was I thought both recalls were completed last week when you had my car for three days. Mark’s response was I don’t know anything about this. So Ken Ganley Ford doesn’t enter work orders in their computer system? The end of a long story is I now don’t feel safe because I don’t know if the two recalls were actually performed. I will be taking my car to my mechanic to find out, and I think that is completely ridiculous that I should have to be doing that. More

by KARENLEVENSON Verified Customer Verified Customer

Print

Thorough in their explanation as to why repairs were required. Mark Owen’s is terrific to work with. required. Mark Owen’s is terrific to work with. More

by Robert U Verified Customer Verified Customer

Print

Kind, professional and kept me updated during the wait for the electronic update that took 2 hours for the electronic update that took 2 hours More

Print

Brought vehicle in for warranty work. Purchased the extended hassle free warranty for 2-3K from Ford and the vehicle for $64,000. First it took too long to get approval to order the par Purchased the extended hassle free warranty for 2-3K from Ford and the vehicle for $64,000. First it took too long to get approval to order the part. Next it was shipped to Cleveland 3-5 day economy shipping rate. My car was tied up at the dealership for a week. Based on what is purchased and spent you could have paid a little more and had the part shipped overnight next day delivery. More

Print

Had an excellent experience with the service department. Matt and Jeremy were fantastic along with the service tech working on my van did a top notch job!!! Highly recommend. Matt and Jeremy were fantastic along with the service tech working on my van did a top notch job!!! Highly recommend. More

by jrwrench Verified Customer Verified Customer

Print

Worked with Mark. Super helpful. Mark was knowledgeable about a recall for my truck. Work was done fast. Will return for future service. Super helpful. Mark was knowledgeable about a recall for my truck. Work was done fast. Will return for future service. More

by bgribb0809 Verified Customer Verified Customer

Print

Super nice people here! From the porter that checked my car in, to the service advisor, and even a few other people at the dealership. Nice waiting room, and they kept me u From the porter that checked my car in, to the service advisor, and even a few other people at the dealership. Nice waiting room, and they kept me up to speed on the work being performed. I bring all of my Century Chimney Transit vans, and my Ford Bronco here. Gary Spolar, Owner Century Chimney More

by garyspolar Verified Customer Verified Customer

Print