Had an excellent experience with the service department.
Matt and Jeremy were fantastic along with the service tech working on my van did a top notch job!!! Highly recommend.
Matt and Jeremy were fantastic along with the service tech working on my van did a top notch job!!! Highly recommend.
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by jrwrench
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2026 -
Ken Ganley Ford Parma responded
Your praise for Matt, Jeremy, and our technician reflects the dedication we bring to every service visit. We’re glad they provided top-notch care for your Ford Transit-250, and we appreciate your recommendation.
Worked with Mark.
Super helpful. Mark was knowledgeable about a recall for my truck. Work was done fast. Will return for future service.
Super helpful. Mark was knowledgeable about a recall for my truck. Work was done fast. Will return for future service.
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by bgribb0809
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2026 -
Ken Ganley Ford Parma responded
Our service department is pleased we could clarify the recall details on your F-150 and complete the work quickly, thanks to Mark’s expertise. Hearing you’ll return for future service means a lot to us.
Super nice people here!
From the porter that checked my car in, to the service advisor, and even a few other people at the dealership. Nice waiting room, and they kept me u
From the porter that checked my car in, to the service advisor, and even a few other people at the dealership. Nice waiting room, and they kept me up to speed on the work being performed. I bring all of my Century Chimney Transit vans, and my Ford Bronco here.
Gary Spolar, Owner
Century Chimney
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by garyspolar
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2026 -
Ken Ganley Ford Parma responded
Thank you for trusting us with your Ford Bronco and Transit vans. Mark and our team are glad you enjoyed the welcoming atmosphere, comfortable waiting area and clear updates throughout the service. We look forward to serving you again.
The people were friendly and explained what they were
going to do. I was happy with the people and service.
going to do. I was happy with the people and service.
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by karen.alessandro
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2026 -
Ken Ganley Ford Parma responded
It’s wonderful to hear our team was friendly and walked you through the service on your Ford Bronco Sport. Mark will be thrilled to know you appreciated the attention and care. Thank you for trusting us with your vehicle.
Service was outstanding and promptly completed.
I highly recommend Ken Ganley Ford Parma service department.
I highly recommend Ken Ganley Ford Parma service department.
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by Dshaft
Service Price Transparency
Jul 20, 2026 -
Ken Ganley Ford Parma responded
It’s wonderful to hear the service on your Ford F-350 was outstanding and completed promptly. Mark appreciates your recommendation of our service department. We look forward to helping you again.
Great service, friendly prompt.
They finished to work when they said it would be done and the estimate was accurate.
They finished to work when they said it would be done and the estimate was accurate.
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by Fednut1717
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2026 -
Ken Ganley Ford Parma responded
Thank you for sharing your experience with our service team. We’re pleased your Ford EcoSport was completed on schedule and the estimate matched. Mark enjoyed assisting you today.
They were very quick to schedule, kind to speak to,
finished timely, & washed my car
finished timely, & washed my car
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by Sharbear
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2026 -
Ken Ganley Ford Parma responded
Thank you for sharing how quickly we got your service scheduled and how promptly our team completed the work. We’re also pleased the wash left your Ford Escape looking its best.
Work was good but parts should be in stock.
Liked the inspection results. Labor charge I think was a bit high, especially for the trany flush.
Liked the inspection results. Labor charge I think was a bit high, especially for the trany flush.
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by SELLERSJENNIFER7979
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2026 -
Ken Ganley Ford Parma responded
Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
Ubers were a nice touch so I didn’t have to wait around
during maintenance. Thanks
during maintenance. Thanks
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by WINKSRJ
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
Ken Ganley Ford Parma responded
We’re happy to hear the Uber service made your F-150 maintenance more convenient. Thank you, Mark.
Just wish it wouldn’t have taken so long.
A hour for a inspection of camera
A hour for a inspection of camera
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by HALL_LISA97
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
Ken Ganley Ford Parma responded
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
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