Mark Owens
Mark Owens at Ken Ganley Ford Parma

Mark Owens | Page 3

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
55 Reviews
4.8

55 Reviews

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55 Reviews of Mark Owens

May 30, 2026

Dealership Rating
Employee Rating

Service was fine, however the price of repair was extremely high. May review as a retuning customer. More

by JIMMASKIL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 01, 2026

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 08, 2026

Dealership Rating
Employee Rating

Always great service and very attentive to our needs and questions. 10 out of 10would recommend More

by Bellaben898
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 08, 2026

Ken Ganley Ford Parma responded

Thanks for recommending us. We’re pleased our team was attentive and addressed all your questions during service on your Ford Bronco. We look forward to assisting you again.

May 07, 2026

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Anytime we come to ken ganley we are always treated with dignity and respect and always get the job done right the first time More

by RVD420J
Service Price Transparency
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Recommend Dealer
Yes
May 07, 2026

Ken Ganley Ford Parma responded

We appreciate your kind words and are glad Dylan and our team could treat you with respect while getting your Ford F-150 serviced correctly on the first visit. Thank you for trusting us with your vehicle.

April 23, 2026

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I appreciate how quickly they are able to work me in when I have an emergency. The workers are always very nice and willing to explain things to me when I ask them. More

by EMMASTINSON1818
Service Price Transparency
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Recommend Dealer
Yes
Apr 23, 2026

Ken Ganley Ford Parma responded

Thank you for letting us know Mark and the team delivered fast emergency service and clear explanations during your visit. We appreciate your trust in us and look forward to helping keep your Ford running smoothly.

April 09, 2026

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the service department always takes care of us. most of the time we dont have an appointment and they still get us in. More

by ANTONIO.ROCCO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matt Voloschuk

Apr 10, 2026

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Antonio. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 25, 2026

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I took my 2017 Escape in for an oil change and while waiting looked at the new 2026 Escape. Ended up sitting down with a sales person who took the time to show me a few cars and explain all the features More

by Linda
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito , George Bode

Mar 25, 2026

Ken Ganley Ford Parma responded

Thank you for bringing your 2017 Ford Escape in for an oil change and for taking the time to explore the 2026 Escape. We’re pleased our team could walk you through the features without any pressure and help you drive home in a new model. It’s wonderful to hear you’re completely satisfied and appreciate your recommendation.

March 23, 2026

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Employee Rating

I went to Ken Ganley for an oil change for my 2017 Escape and drove home in my new 2026 Escape. It was a completely hassle free experience. The salesperson had his work cut out for him because I had so many More

by Linda
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito

Mar 23, 2026

Ken Ganley Ford Parma responded

Thank you for the 5-star feedback. We’re delighted the oil change for your 2017 Escape and the transition to your 2026 Ford Escape went smoothly. It’s great to know the team answered all your questions and made the trade-in process hassle-free. Enjoy your new Escape and thanks for recommending us!

March 20, 2026

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Employee Rating

Came in for an oil change. Matt was professional and easy to work with. Highly recommend. More

by liammcwilliam1326
Recommend Dealer
Yes

Other Employees Tagged: Matt Voloschuk

Mar 20, 2026

Ken Ganley Ford Parma responded

We’re delighted that Matt provided professional and straightforward service for your oil change. Thanks for recommending our service department.

March 10, 2026

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Very welcoming and professional dealer for service. Been to a few and this location is the best in Cleveland. More

by Akin Malas
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Recommend Dealer
Yes
Mar 10, 2026

Ken Ganley Ford Parma responded

Thank you for the 5-star rating. We’re delighted our service team made you feel welcomed and professional. We appreciate your feedback and look forward to keeping your Ford in great condition.

February 28, 2026

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Employee Rating

It's not the building nor the name on the building. It's the people who run and make the business. More

by LARRYDSTUDENT
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk , Allan Pena, Courtney Checovich

Feb 28, 2026

Ken Ganley Ford Parma responded

Thank you for pointing out that our people make all the difference. We’re glad the service on your Ford F-150 lived up to your expectations. Your five-star rating means a lot and we look forward to helping you again.

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