Mark Owens
Mark Owens at Ken Ganley Ford Parma

Mark Owens | Page 3

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.9
38 Reviews
4.9

38 Reviews

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38 Reviews of Mark Owens

February 03, 2026

Dealership Rating
Employee Rating

George was an absolute gem to work with, very friendly and more than polite. He went above and way beyond to assist me. More

by Ford12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2026

Ken Ganley Ford Parma responded

Thank you for sharing your positive experience with George. We’re pleased he went above and beyond while servicing your Ford F-150. Feel free to reach out whenever you need assistance.

February 01, 2026

Dealership Rating
Employee Rating

Great service and found maintenance coverage I have not been aware of until now. Will save me money. Thanks. More

by Crospo88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Voloschuk

Feb 01, 2026

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

January 26, 2026

Dealership Rating
Employee Rating

Service was great. The only reason there is a 4/5 is due to cost. It's unreal how much it costs to have the oil changed, tires rotated and transmission drain and fille More

by HJDEMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2026

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

January 15, 2026

Dealership Rating
Employee Rating

I was very satisfied with the service. Everyone was very friendly and helpful.I would highly recommend Ganley Ford Parma. More

by pattymenti
Service Price Transparency
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Recommend Dealer
Yes
Jan 16, 2026

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

January 10, 2026

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My maintenance appointment was excellent. You have the most friendly staff. Service was efficient and thorough. Recommendations for future maintenance were given with no pressure. More

by CBEAR1963
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 11, 2026

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 05, 2026

Dealership Rating
Employee Rating

Good job and fast friendly service people answered all my questions that I had. Thank you More

by RSTOKIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Matt Voloschuk

Jan 05, 2026

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

December 09, 2025

Dealership Rating
Employee Rating

Everyone was very efficient , very friendly and very accommodating. I never have to worry when my car is in for service because I know it will be done correctly and honestly. More

by johnneff1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 09, 2025

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Dec 10, 2025

Ken Ganley Ford Parma responded

Hi, thank you for your kind words! We're happy to know that you feel at ease when bringing your car in for service. We appreciate your loyalty and look forward to seeing you again soon!

December 04, 2025

Dealership Rating
Employee Rating

Amazing people, awesome customer service! Service department representative was very kind and you can tell he really cared about customers! Amazing! More

by Shaushruti
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk , Mike Lanzalaco, Matt Newman

Dec 04, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 26, 2025

Dealership Rating
Employee Rating

Prompt service. Great communication. Easy to schedule, check in and check out was fast. Highly recommend More

by SEANPSMITH101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk , Mike Lanzalaco, Matt Newman

Nov 26, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 26, 2025

Dealership Rating
Employee Rating

They took care of my recall issue right away. I was in and out within a couple hours More

by bmac1343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2025

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

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