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Mark Phillips
Mark Phillips at Gettel Hyundai of Lakewood

Mark Phillips

Assistant Service Manager

Gettel Hyundai of Lakewood

5921 East State Road 64
Bradenton, FL 34208

4.4
103 Reviews
4.4

103 Reviews

Write a Review

103 Reviews of Mark Phillips

October 27, 2023

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Mark was very kind. He assisted me with my 2019 Santa Fe service needs. He recommended that I obtain new tires, as mine were “in the red” per the service technician, so More

by 1960flone
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Yes
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Oct 30, 2023

Gettel Hyundai of Lakewood responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Jay Alexander General Manager

Oct 31, 2023

Gettel Hyundai of Lakewood responded

Mark will get this to you today, sorry for the delay. Jay Alexander

Oct 31, 2023

1960flone responded

Thank you so much!

August 01, 2023

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Very professional, quick service and Uber to Cracker Barrel for breakfast while we waited.Excellent Customer service and workmanship. More

by bettejomccourt
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Yes
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July 25, 2023

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Service is great but the waiting is too much ! Still with the uncomfortable dealer restoration. More

by Andres
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Yes
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Jul 25, 2023

Gettel Hyundai of Lakewood responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time. Jay Alexander General Manager

July 17, 2023

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Was kind. Listened to my needs. Got us a Uber to go to dr appointment. More

by debbieadler1005
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Recommend Dealer
Yes

Other Employees Tagged: Michael Schreffler, Devin O'Brian, Darin Patterson , Jill George, Lewis Mention, Ray Norris

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Jul 18, 2023

Gettel Hyundai of Lakewood responded

Thanks for leaving us a review, Debbie! It's great to hear that our team listened to your needs and met your expectations. Jay Alexander General Manager

July 09, 2023

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Scheduling more than a month out is ridiculous and not practical in most cases. Mark Phillips is the only reason I come back. More

by Sharibayb1
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Recommend Dealer
No
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Jul 10, 2023

Gettel Hyundai of Lakewood responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your experience in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jay Alexander General Manager

June 23, 2023

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Professionalism for Mark and responsible for getting my car into shop without an appt. Thank you for your concern More

by bdchbt59
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Recommend Dealer
Yes

Other Employees Tagged: Michael Schreffler , Jill George, Lewis Mention, Roberto

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Jun 25, 2023

Gettel Hyundai of Lakewood responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jay Alexander General Manager

June 22, 2023

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Dealership charged me $300 for a. battery and never changed the battery. Super dishonest. Won't do any more business with them. More

by AaronH
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Recommend Dealer
No

Other Employees Tagged: Michael Schreffler, Devin O'Brian, Darin Patterson , Jill George, Lewis Mention, Ray Norris

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Jun 23, 2023

Gettel Hyundai of Lakewood responded

We unfortunately made a mistake during a shift change and apologize for forgetting to replace the battery. We did upon learning of our mistake refund you not only the battery but also the maintenance service we preformed. I would like to discuss this further with you if you still feel this is unresolved. Contact me on my direct line. Jay Alexander General Manager 941-348-1207

May 21, 2023

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Very prompt and courteous thank you for a fine experience your people were excellent even through you were under construction More

by Fibrefil
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Yes
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May 21, 2023

Gettel Hyundai of Lakewood responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jay Alexander General Manager

May 14, 2023

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Reasonable efficient good Location I thought The Waiting Area Could Se improvement Land some Better I’m snacks More

by BIGBUXJDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Schreffler, Devin O'Brian, Darin Patterson , Jill George, Lewis Mention, Ray Norris

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May 15, 2023

Gettel Hyundai of Lakewood responded

Thanks for sharing your experience with Gettel Hyundai of Lakewood. We appreciate your business and hope to see you again soon! Jay Alexander General Manager

May 13, 2023

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It was good just the waiting was so longgg and bothersome. I waited for a couple of hours for the service to be done More

by jormen
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Yes
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May 14, 2023

Gettel Hyundai of Lakewood responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Jay Alexander General Manager

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