Michael Schreffler
Michael Schreffler at Gettel Hyundai of Lakewood

Michael Schreffler

Assistant Service Manager

Gettel Hyundai of Lakewood

5921 East State Road 64
Bradenton, FL 34208

4.1
63 Reviews
4.1

63 Reviews

Write a Review

Dealership Experience

9 yrs

Industry Experience

20 yrs, 3 mos

Languages Spoken

English English

63 Reviews of Michael Schreffler

March 29, 2024

Dealership Rating
Employee Rating

Second bad experience at this dealership. Both times had to wait over 2 hours before the car was even touched and both times for quick computer fix that took 10 minutes when they actually got More

by jrg09
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carmelo

July 17, 2023

Dealership Rating
Employee Rating

Was kind. Listened to my needs. Got us a Uber to go to dr appointment. More

by debbieadler1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Phillips, Devin O'Brian, Darin Patterson , Jill George, Lewis Mention, Ray Norris

Jul 18, 2023

Gettel Hyundai of Lakewood responded

Thanks for leaving us a review, Debbie! It's great to hear that our team listened to your needs and met your expectations. Jay Alexander General Manager

June 23, 2023

Dealership Rating
Employee Rating

Professionalism for Mark and responsible for getting my car into shop without an appt. Thank you for your concern More

by bdchbt59
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mark Phillips , Jill George, Lewis Mention, Roberto

Jun 25, 2023

Gettel Hyundai of Lakewood responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jay Alexander General Manager

June 22, 2023

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Employee Rating

Dealership charged me $300 for a. battery and never changed the battery. Super dishonest. Won't do any more business with them. More

by AaronH
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Mark Phillips, Devin O'Brian, Darin Patterson , Jill George, Lewis Mention, Ray Norris

Jun 23, 2023

Gettel Hyundai of Lakewood responded

We unfortunately made a mistake during a shift change and apologize for forgetting to replace the battery. We did upon learning of our mistake refund you not only the battery but also the maintenance service we preformed. I would like to discuss this further with you if you still feel this is unresolved. Contact me on my direct line. Jay Alexander General Manager 941-348-1207

June 14, 2023

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Employee Rating

We have been waiting for several weeks just for an appointment. We only get text messages with delays. Still no appointments. We won’t be a returning customer. More

by heidihoover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 15, 2023

Gettel Hyundai of Lakewood responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Heidi, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jay Alexander General Manager

May 30, 2023

Dealership Rating
Employee Rating

Were very friendly and helpful getting my door fixed. Mike kept me in the loop with the status of my vehicle More

by tsmkjm6052
Recommend Dealer
Yes
May 30, 2023

tsmkjm6052 responded

Not sure what I’m responding too

May 14, 2023

Dealership Rating
Employee Rating

Reasonable efficient good Location I thought The Waiting Area Could Se improvement Land some Better I’m snacks More

by BIGBUXJDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Phillips, Devin O'Brian, Darin Patterson , Jill George, Lewis Mention, Ray Norris

May 15, 2023

Gettel Hyundai of Lakewood responded

Thanks for sharing your experience with Gettel Hyundai of Lakewood. We appreciate your business and hope to see you again soon! Jay Alexander General Manager

March 29, 2023

Dealership Rating
Employee Rating

Dual clutch is a safety hazard. Stalks won’t shift into reverse at times. A total piece of Junk!! Poor quality . I’m reluctant to purchase another Hyundai!! More

by moorestevenpdx
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

March 18, 2023

Dealership Rating
Employee Rating

Excellent and friendly service. .The sales and service department are very nice and respond in time. More

by efesios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Phillips , Michele..

Mar 22, 2023

Gettel Hyundai of Lakewood responded

We are so glad to hear about the positive experience you had at our dealership! Customer service is our #1 priority, so it is great to hear that you are satisfied.

Mar 22, 2023

efesios responded

Congratulations team for your hard work on your service to the community!!

March 03, 2023

Dealership Rating
Employee Rating

Gettel Hyundai was helpful in working my leased Hyundai into their schedule in order to attend to a recall situation. The staff was considerate and helpful . Thanks, Gettel Hyundai for such great service! More

by Bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2023

Gettel Hyundai of Lakewood responded

Thank you for sharing your experience with us! Making sure that our customers are well taken care of is our top priority. We are so glad to have you part of our Gettel family.

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