Mark Retherford
Mark Retherford at Sierra Toyota
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Mark Retherford | Page 22

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

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4.9
310 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

16 yrs, 2 mos

Languages Spoken

English English

4.9

310 Reviews

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310 Reviews of Mark Retherford

January 16, 2022

Dealership Rating
Employee Rating

Mark in service department was very nice and answered all questions. Will be returning for additional service. More

by bcamp72
Recommend Dealer
Yes

Other Employees Tagged: Adam Valencia , Cassandra Bosley

January 15, 2022

Dealership Rating
Employee Rating

Reliable quick help with my headlights. They replaced bulbs too hot right on spot appreciated dangerous catch fire recall check on for Toyota tundra 2010 unlimited crew cab. Mark represented your dealers More

by gallacherdebra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 14, 2022

Dealership Rating
Employee Rating

Mark took my appointment and all was great. On time, no extra waiting, good service I could understand and I will make the same appt next time the maintenance light alerts us. More

by BETTY8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 13, 2022

Dealership Rating
Employee Rating

Had a problem with service and it was quickly fixed. They took care of my problem. More

by charger55fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Humberto Pena

January 12, 2022

Dealership Rating

They are prompt, helpful and trustworthy Even when they are busy they take the time to make you feel like you are their only customer More

by Jo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: They don’t always have their name tags visible to give proper credit

January 08, 2022

Dealership Rating

Good Service , Dependable, Friendly, Everyone willing to help and And to do what they can to help you More

by PKAYS521
Recommend Dealer
Yes

January 07, 2022

Dealership Rating
Employee Rating

Adam and I believe mike, where great! Took care of my car fast! Thanks to the guys in the back working hard on the vehicles! Also de young lady, prepping and greeting the customers at services! More

by mirna0425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Adam Valencia

January 07, 2022

Dealership Rating

The service people are so friendly, courteous, and helpful. I didn’t buy my Prius from them but they take care of my needs. I’ve had a tire issue and they have gone out of their way to solve my proble More

by Jo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof, Robert Beyer, Emily Magana , Cassandra Bosley

January 07, 2022

Dealership Rating
Employee Rating

Courteous on the phone to assist and answer questions, then come up with a plan of what has to be accomplished to accommodate my needs More

by Conchita
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof, Adam Valencia

Jan 07, 2022

Conchita responded

I would like to thank all the service staff for all their hard work! There is ONLY 1 thing that bugs me ... I wish whoever does the checks would PLEASE! clean the entire window after running the windshield wipers ...After confirmation of wipers operating ... the dusty, dirty water drips down the back tail gate and leaves a streak! I would be GREATLY APPRECIATED if the window would be cleaned off to avoid the streak down the back!

Jan 07, 2022

Conchita responded

THANKS!

January 06, 2022

Dealership Rating
Employee Rating

Staff was extremely helpful and accommodating even though service was requested with less than a days notice More

by Jennifer.scott016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof, Robert Beyer, Emily Magana, Jared Pangus, Adam Valencia , Cassandra Bosley, Humberto Pena

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