Mark Roncone
Mark Roncone at INFINITI of Naperville
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Mark Roncone | Page 14

Sales Professional

INFINITI of Naperville

1550 W. Ogden Ave
Naperville, IL 60540

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4.9
296 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

29 yrs, 11 mos

Languages Spoken

English English

4.9

296 Reviews

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296 Reviews of Mark Roncone

October 16, 2021

Dealership Rating
Employee Rating

Bought an an Infinity SUV from Mark Roncone. Mark was extremely helpful, friendly and not pushy. He took the time to answer all of our questions and go above and beyond to ensure we had a wonderful expe More

by gz
Customer Service
Friendliness
Recommend Dealer
Yes
Oct 25, 2021

INFINITI of Naperville responded

Gz, we strive for 100% satisfaction, and it is great to see you had such a positive experience Mark R. We hope you have many trouble-free miles with your new at Infiniti.

October 05, 2021

Dealership Rating
Employee Rating

Dealing with Infiniti of Naperville was an absolute pleasure, and Mark Roncone was the primary driver of us having such an outstanding experience. From the first outreach we made to him, to every subse More

by SDLG
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Limjuco

Oct 08, 2021

INFINITI of Naperville responded

Hello Sdlg, we appreciate you taking the time to leave us this feedback. I look forward to sharing your wonderful review about Mark R. Thank you!

October 03, 2021

Dealership Rating
Employee Rating

Infiniti of Naperville, and the customer service in general was great. Mark was very respectful, and wanted me to find the right car as well as being happy with my purchase. He is a great car salesman, More

by Adam S
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Limjuco

Oct 05, 2021

INFINITI of Naperville responded

Adam S, we're happy to hear you had such a positive experience with Mark R! We really appreciate that you took the time to share how smoothly your purchase experience was with Mark

September 29, 2021

Dealership Rating
Employee Rating

Mark Roncone was a pleasure to work with. Knowledgeable about SUV we purchased. More importantly, accommodating to our busy schedule to come together on a purchase. Highly recommend Mark. More

by willytgs2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2021

INFINITI of Naperville responded

Willytgs2018, we're happy you found Mark R to be so supportive during your experience here at Infiniti Of Naperville. Mark continues to go above and beyond for his clients

September 29, 2021

Dealership Rating
Employee Rating

Mark made everything very smooth for my transition into a new lease. He was very courteous and professional, would definitely work with him again! More

by George
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2021

INFINITI of Naperville responded

We appreciate your 5-star review about Mark R and your recent lease experience with us!

September 28, 2021

Dealership Rating
Employee Rating

Sales process with NO detail and NO sincerity. Information we found out AFTER buying would mean we would negotiate from a lower number. Once signed for the garage wanted nothing furthe More

by ian.d.hole101
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Korallus, Joseph Limjuco , Antwan Hicks

Oct 07, 2021

INFINITI of Naperville responded

Hello Ian, We are disappointed to read your review. We did make a sincere effort to inform you of the history of the vehicle prior to your purchase. Our service and sales team worked together to remedy the items that needed attention on your vehicle.

September 21, 2021

Dealership Rating
Employee Rating

Mark was very patient with us and worked with us. We knew which model we wanted and he showed us a few. Knowledgeable with the product. Would recommend. More

by Mrwrm1237
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Limjuco

Sep 25, 2021

INFINITI of Naperville responded

Mrwrm1237, thank you for your kind review; we are happy to pass along your comments to Mark R, Joe L, and the team here at Infiniti Of Naperville!

September 17, 2021

Dealership Rating
Employee Rating

As it has been for 16 years for me, excellent service. Always get a good deal. More

by GSuacillo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Chin

Sep 21, 2021

INFINITI of Naperville responded

Gsuacillo, thank you for sharing your positive experience! We really appreciate your loyalty

September 11, 2021

Dealership Rating
Employee Rating

Very good experience buying car food costumer service Very good experience buying car food costumer service mark was very professional and helpful definitely go back to this dealership for my next pur More

by Tbarylowicz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

INFINITI of Naperville responded

Tbarylowicz, we really appreciate your feedback! Thank you for the business

September 09, 2021

Dealership Rating
Employee Rating

Mark and Joe made sure I had a clear understanding of the process and paperwork I completed. They were both very professional and very polite. I felt very comfortable and confident with the service I receiv More

by bennett.paige0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Limjuco

Sep 14, 2021

INFINITI of Naperville responded

Bennett.paige0, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Naperville!

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