Mark Roser

The service manager has truly taken his time to resolve an issue. I applaud him in every way. an issue. I applaud him in every way. More

by SHOLLAND70 Verified Customer Verified Customer

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Good people and honest. I bought my new 2004 Mercury from them and my late husband bought his 1974 ford pickup there and both are still in good shape. I also use them to s I bought my new 2004 Mercury from them and my late husband bought his 1974 ford pickup there and both are still in good shape. I also use them to service both vehicles. More

by lenacrn Verified Customer Verified Customer

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Mark the service manager, Ike in finance and Joel in sales were the best and most customer friendly we have experienced in 50 years of buying about 15 cars. They insured the entire experience was great sales were the best and most customer friendly we have experienced in 50 years of buying about 15 cars. They insured the entire experience was great. More

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fast every thing went as i was told it would go they just did it a little faster . Thanks for getting out the door quickly did it a little faster . Thanks for getting out the door quickly More

by JHP4PPSS Verified Customer Verified Customer

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I have purchased over 15 vehicles in the last eight years and this was by far the easiest process yet. JOEL Price knew how to handle me as I am not an easy person to negotiate with sometimes, but gave me the and this was by far the easiest process yet. JOEL Price knew how to handle me as I am not an easy person to negotiate with sometimes, but gave me the numbers I needed pretty quickly and the deal was done. They even offered to deliver the vehicle. Free of charge. More

by LES sims Verified Customer Verified Customer

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Replaced car engine and provided courtesy vehicle and kept us updated on progress. Service Manager was helpful. kept us updated on progress. Service Manager was helpful. More

by tonyparish123 Verified Customer Verified Customer

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Beck Ford is the Best. Highly recommend for any of your sales or service needs. Highly recommend for any of your sales or service needs. More

by boyd79059 Verified Customer Verified Customer

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Excellent customer service in a timely fashion. Tech did a great job and was very friendly. You feel like you are the most important person when they talk with you. Tech did a great job and was very friendly. You feel like you are the most important person when they talk with you. More

by LWAYNEMCCLAIN Verified Customer Verified Customer

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The Service Department at Palatka Beck Ford went above and beyond to be helpful, courteous, professional, and efficient in the service and care of my F-150. It is a pleasure doing business there and I lo and beyond to be helpful, courteous, professional, and efficient in the service and care of my F-150. It is a pleasure doing business there and I look forward to my next visit. Thank you for all your help! More

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I have driven and maintained over 20 different automobiles in three different continents over the last 60 years. In all that experience I have never been treated so badly as I was by the key man automobiles in three different continents over the last 60 years. In all that experience I have never been treated so badly as I was by the key managers of Beck Ford. The Service Mgr (Mark) was the only person that demonstrated any effort about trying to maintain some form of customer satisfaction. When I tried to pick up my truck I was invited into the Sale Mgrs office I introduced myself and asked to pick up my truck. The Sales Mgr literly threw my out of the office which was not a nice way to treat a customer. Most of the issues I observed were caused my a total lack of communication within the various departments. I will not return to Beck primalily because of the way the Sales Mgr treated me. I have been a Total Quality Consultant for 30 years and if I was the President of Beck I would Fire that Sales Mgr. Treating any customer the way he did is not only stupid it is totally unacceptable. More

by BOBPEPPLE Verified Customer Verified Customer

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