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Mark Roser
Mark Roser at Beck Ford

Mark Roser

Service Manager

Beck Ford

420 Palm Ave
Palatka, FL 32177

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4.8
117 Reviews
4.8

117 Reviews

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117 Reviews of Mark Roser

May 24, 2025

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Employee Rating

Simply incomparable to others. A fair deal and great service after. Would recommend them to anyone ! More

by JBlaster1959
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ike Ettinger, Joel Price, Mike Harrison, Rexx Graham

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May 27, 2025

Beck Ford responded

Thank you for the great feedback! We're glad to hear the mobile service worked out so smoothly and that our team was able to arrive early and get the job done quickly. Convenience and efficiency are what we strive for, and we’re happy we could deliver that for you. We appreciate your business and look forward to helping you again in the future!

May 23, 2025

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Employee Rating

in 64 years my first new truck. Everyone did a great job thanks for the Patience with My grouchy old self More

by JHP4PPSS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Buckes, Ike Ettinger, Rick Fullerton, James May, Joel Price, Jeremy Ricks, Joe Breedlove, Mike Harrison, Rexx Graham

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May 27, 2025

Beck Ford responded

Thank you for sharing such a special milestone with us! We’re honored to have been part of your very first new truck experience after 64 years. Our team was happy to help every step of the way — grouchy or not! 😊 We truly appreciate your kind words and your trust in us. Enjoy that new truck, you’ve earned it!

May 23, 2025

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Employee Rating

I appreciated Service coming to do the recall at my home. Thank you very much. More

by JWOOUIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ricks , Joshua

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May 27, 2025

Beck Ford responded

Thank you for your kind words! We're glad we could make the recall process more convenient by coming to you. Providing easy, hassle-free service is what we strive for. We appreciate your trust and look forward to assisting you again in the future!

May 15, 2025

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Employee Rating

The service was really great. Expensive but great! I would recommend them to any one More

by DMCARPENTER64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ricks, Mike Harrison, Rexx Graham

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May 16, 2025

Beck Ford responded

Thanks for the 5-star review! We appreciate your business and the recommendation!

May 05, 2025

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Employee Rating

Rex took apart my key pod to trouble shoot it, sold me a new one and reprogramed it, plus he helped my wife get her Lincoln fixed same day, also I had a new battery put in my F150 last week, good job, every More

by DONKREUTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ricks, Mike Harrison, Rexx Graham

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May 05, 2025

Beck Ford responded

Hello Don, Thank you for the great feedback! We're glad to hear Rex went above and beyond to help with your key fob and that your wife’s Lincoln was taken care of the same day. It’s also great to know your F-150 is running strong with the new battery. We truly appreciate your trust and are happy to hear our team delivered friendly, efficient service across the board. We look forward to helping you again whenever you need us!

April 28, 2025

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Employee Rating

Great service and excellent customer service I enjoyed taken my car to be serviced. Thank you beck More

by pbrown38638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ricks, Mike Harrison, Rexx Graham

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Apr 29, 2025

Beck Ford responded

Awesome! That's exactly what we like to hear! Thanks for sharing your feedback. See you next time!

April 19, 2025

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Employee Rating

They did a good job, it was fast and correct, they did however have to be asked for the car wash ticket. More

by jhiggin190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Buckes, Rick Fullerton, James May, Joel Price, Jeremy Ricks, Joe Breedlove, Mimi Chavez, Mike Harrison, Rexx Graham

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April 18, 2025

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Employee Rating

Service was quick and friendly! I will definitely come back for service! I was impressed with the down-home feel to the service department. More

by NHOWE001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ricks, Mike Harrison, Rexx Graham

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April 08, 2025

Dealership Rating
Employee Rating

I'm always impressed with the service I get there, your employees r always great, I'm always thankful for the service I get, thanks the fisch family. More

by fischy2019
Recommend Dealer
Yes

Other Employees Tagged: Ike Ettinger, Jeremy Ricks, Carole Mahanes, Mike Harrison, Rexx Graham , Rick

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Apr 09, 2025

Beck Ford responded

Thank you, Fisch family! We appreciate your loyalty and the opportunity to help with the continued care of your vehicle. Please reach out anytime we can assist with anything on the sales or service side of our dealership. We'll see you on your next visit!

March 30, 2025

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Employee Rating

The customer service in the service center is awesome. They answered all my question and also explained to me what service they performed on my vehicle when I picked up my vehicle, along with giving me wr More

by BWELLS1154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ricks, Mike Harrison, Rexx Graham

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Apr 01, 2025

Beck Ford responded

Thank you for your kind words! We're very happy to hear that our service team provided you with a great experience and took the time to answer all your questions. Keeping you informed about your vehicle’s needs is our priority, and we appreciate your trust in us. We look forward to serving you again in the future!

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