Mark Rutkowski

I had to create a last minute appointment due to my battery needing to be replaced before the negative temperatures hit. I was not able to go so my mom took the vehicle in for me. She was super happy w battery needing to be replaced before the negative temperatures hit. I was not able to go so my mom took the vehicle in for me. She was super happy with the service and care the service team provided. Thank you Napleton Ford for your great service. More

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Everyone was very friendly. It was quick. They informed me before and after what was done also how many visits I have left. Thank you to all who helped me It was quick. They informed me before and after what was done also how many visits I have left. Thank you to all who helped me More

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Fantastic service! I will always go back for all my vehicles needs. The environment is great and they really care about you as a customer. I will always go back for all my vehicles needs. The environment is great and they really care about you as a customer. More

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The Service Manger & Commercial Service Manger & entire staff very professional & helpful with my repairs! Courteous! staff very professional & helpful with my repairs! Courteous! More

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Brought in for Works Oil Service and recall. Had for over 24hrs. Recall delayed, tires not rotated and when picking up check engine light on. Had to return and have tech plug in the sensor they Had for over 24hrs. Recall delayed, tires not rotated and when picking up check engine light on. Had to return and have tech plug in the sensor they unplugged and reset computer. Starting to question if they even do the inspection. More

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Bill P the senior service advisor was absolutely awesome to deal with. so helpful and he was able to get the cost down .the whole service department was great to work with. to deal with. so helpful and he was able to get the cost down .the whole service department was great to work with. More

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I took my car in last minute and it was ready within 48 hours.. fast service .. thank you ! hours.. fast service .. thank you ! More

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I have to say Mark and the whole team at NAPLETON always make me feel welcome. I am never rushed and always kept informed. I’ll never go anywhere else than NAPLETON Ford. make me feel welcome. I am never rushed and always kept informed. I’ll never go anywhere else than NAPLETON Ford. More

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Very professional all the staff are excellent. They explain everything to you and let you know what your car needs before they proceed. Bill Jake Matt are all very helpful. They can give you a rid They explain everything to you and let you know what your car needs before they proceed. Bill Jake Matt are all very helpful. They can give you a ride home also. I am a female and never felt taken advantage of by any of the staff members. Love this place !!!! It’s not overwhelming like some of the bigger dealerships. Thanks guys. Maureen Popp More

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Service writers were very friendly with great communication . Prompt service and easy drop off and pick up. communication . Prompt service and easy drop off and pick up. More

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