Mark Schultz
Mark Schultz at Santa Cruz Toyota

Mark Schultz | Page 3

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.7
95 Reviews
4.7

95 Reviews

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95 Reviews of Mark Schultz

July 17, 2026

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Employee Rating

Unexpectedly long wait times. Did not really want to be taken home and back. Especially just for an oil change service. More

by Mrscastro831
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Jul 19, 2026

Santa Cruz Toyota responded

Mrs. Castro, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

July 13, 2026

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Employee Rating

Top rate amazing experience. You guys really have it all together thank you very much. More

by Jeanne4kids
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Jul 13, 2026

Santa Cruz Toyota responded

Thank you for bringing your Toyota Highlander Hybrid in for service and for your positive feedback. Mark and our service team are glad to hear we kept everything running smoothly. Please let us know if you need anything else.

July 13, 2026

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Employee Rating

Had axels replaced. Service told me new axles were no longer available from Toyota, but when I checked with the parts department the parts are still available and I orde More

by Eric
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lea Clarke

Jul 14, 2026

Santa Cruz Toyota responded

Our team aims to provide 5-star service to every customer, and we are sorry that you left feeling less than satisfied. We would like to speak with you so we can properly address this situation. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com

July 11, 2026

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Employee Rating

Mark is honest and very helpful. He is why I bring my car there for maintenance More

by Jnllmoreno7
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Jul 12, 2026

Santa Cruz Toyota responded

It’s great to hear Mark’s honesty and helpfulness made a difference. We’re honored to service your Toyota Camry and appreciate your ongoing trust.

July 04, 2026

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Employee Rating

Service was prompt, professional and pleasant. Requested to replace mirror assemblies. That was quoted at $3000, even though a 10 minute youtube video shows how to install $300 in parts. More

by jwfbean
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Jul 06, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us! Our team is here for any future needs, and we hope to have the opportunity to earn your business!

July 04, 2026

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Employee Rating

This Dealership is easy to work with. They are very supportive and help to get the car maintenance done. They also came to my home to transport me to the dealership to pickup my car. I wo More

by smmenon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 04, 2026

Santa Cruz Toyota responded

Thank you for choosing our team to service your Toyota RAV4 Plug-In Hybrid. Mark and the team were pleased to make maintenance hassle-free and provide home transportation for your pickup. We look forward to working with you again.

July 03, 2026

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It’s the employees who make the difference, I’d like to thank Mark for being completely honest with me about the maintenance of my car without trying to upsell me or charge me for unnecessary services like More

by zocalo3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us! Our team enjoyed having you here, and we wish you all the best. See you next time!

July 03, 2026

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They are efficient, considerate, accommodating, and willing to work with you and your budget to stay safe. More

by catsiejones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2026

Santa Cruz Toyota responded

It’s wonderful to know our team was efficient, considerate, and accommodating during your Prius service. Mark is glad we could work within your budget to help keep you safe on the road. We appreciate you choosing us for your Toyota Prius maintenance.

June 26, 2026

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Employee Rating

Took my car in for an alignment and the problem wasn't fixed. It came out worse than what it went in. More

by Antoniobecerramata85
Recommend Dealer
No

Other Employees Tagged: Mark Schultz

Jun 29, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

June 25, 2026

Dealership Rating
Employee Rating

Mark was so helpful, courteous, and professional. Just a pleasure. Benjamin greeted me since I was there so early, very kind. More

by nataka55
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Jun 25, 2026

Santa Cruz Toyota responded

It’s wonderful to hear Mark’s helpful, courteous, and professional service made your visit a pleasure. We’re also glad you felt warmly welcomed during your early arrival and that your Toyota 4Runner received excellent care. Thank you for sharing your feedback.

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