So good.
trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent.
trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent.
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by davidhavon
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Aug 04, 2026 -
Santa Cruz Toyota responded
We’re glad your Toyota Sienna received service that felt reliable and welcoming. Knowing our courtesy and genuine care made a difference means a lot to us.
Great location but always feel that the dealership won't
let you know what may be faulty or something more useful to keep you as a loyal long-term customer.
let you know what may be faulty or something more useful to keep you as a loyal long-term customer.
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by Stabenjeff
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Jul 29, 2026 -
Santa Cruz Toyota responded
We appreciate you sharing this with us. We strive to provide our customers with 5-star service, and we would like to speak with you to correct any issues. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com
Thorough Service, details were explained clearly to me
when I dropped off the vehicle and got an estimate. Service was completed on the date it was promised.
when I dropped off the vehicle and got an estimate. Service was completed on the date it was promised.
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by Collette
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2026 -
Santa Cruz Toyota responded
We appreciate your feedback. It’s great to hear the estimate and details for your Toyota Tacoma were clear and that we met the promised completion date. Feel free to reach out if there’s anything else we can do.
Mark Schulttz is a treasure.
It is good to see a familiar face who is thoughtful, kind and who “ knows his stuff” carwise.
It is good to see a familiar face who is thoughtful, kind and who “ knows his stuff” carwise.
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by Pelerouge
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2026 -
Santa Cruz Toyota responded
Thank you for sharing this with us and for the kind words for Mark! We appreciate your business, and we hope to see you again!
Everyone I've dealt with has been helpful &
accommodating. A hard accomplishment in such a large organization.
accommodating. A hard accomplishment in such a large organization.
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by marcwentzel
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Jul 24, 2026 -
Santa Cruz Toyota responded
Thank you for the great rating and your business! See you next time.
Everything went perfectly, and VERY quickly.
Mark took great care of us, and even got our car washed.
Mark took great care of us, and even got our car washed.
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by rogerwildey
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Jul 18, 2026 -
Santa Cruz Toyota responded
It’s great to know your service visit was both smooth and quick. Mark was happy to take care of your Toyota and even got it washed before you left. Thank you for trusting us with your service needs.
Unexpectedly long wait times.
Did not really want to be taken home and back. Especially just for an oil change service.
Did not really want to be taken home and back. Especially just for an oil change service.
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by Mrscastro831
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Jul 19, 2026 -
Santa Cruz Toyota responded
Mrs. Castro, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out.
Top rate amazing experience.
You guys really have it all together thank you very much.
You guys really have it all together thank you very much.
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by Jeanne4kids
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Jul 13, 2026 -
Santa Cruz Toyota responded
Thank you for bringing your Toyota Highlander Hybrid in for service and for your positive feedback. Mark and our service team are glad to hear we kept everything running smoothly. Please let us know if you need anything else.
Had axels replaced.
Service told me new axles were no longer available from Toyota, but when I checked with the parts department the parts are still available and I orde
Service told me new axles were no longer available from Toyota, but when I checked with the parts department the parts are still available and I ordered them myself.
Tech left grease smudge on door fabric.
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by Eric
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
Santa Cruz Toyota responded
Our team aims to provide 5-star service to every customer, and we are sorry that you left feeling less than satisfied. We would like to speak with you so we can properly address this situation. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com
Mark is honest and very helpful.
He is why I bring my car there for maintenance
He is why I bring my car there for maintenance
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by Jnllmoreno7
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Jul 12, 2026 -
Santa Cruz Toyota responded
It’s great to hear Mark’s honesty and helpfulness made a difference. We’re honored to service your Toyota Camry and appreciate your ongoing trust.
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