Mark Schultz | Page 2

I have been a customer at Santa Cruz Toyota for years. Their service department is great. Customer service and timeliness are very good. This past week, I had to wait over an hour for the courtesy shuttle Their service department is great. Customer service and timeliness are very good. This past week, I had to wait over an hour for the courtesy shuttle. Even though I had two specific arrival times for two different shuttle drivers, neither showed up. Eventually, the dealership sent a valet to pick me up. Otherwise, the experience was really good. More

by tconnellywfg Verified Customer Verified Customer

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Excellent service! Loved the shuttle and Mark was very helpful and understanding. A great experience. Thank you! Loved the shuttle and Mark was very helpful and understanding. A great experience. Thank you! More

by pdemuth Verified Customer Verified Customer

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They refused to fix my problem with my MPG, my car supposed to get 46 MPG, when I brought it in it got 41 mpg, now it gets 39!MPG supposed to get 46 MPG, when I brought it in it got 41 mpg, now it gets 39!MPG More

by rafsantacruz Verified Customer Verified Customer

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Very nice, friendly people working there. The waiting area is lovely with an espresso machine, biscotti and fresh cookies. The waiting area is lovely with an espresso machine, biscotti and fresh cookies. More

by joanhellenthal Verified Customer Verified Customer

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Terrific! Helpful, informative and prompt. I like that Mark called me to explain needed repairs. Helpful, informative and prompt. I like that Mark called me to explain needed repairs. More

by cgeddy Verified Customer Verified Customer

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Very helpful. They gave me a ride home and picked me up. I will be bringing in my other Lexus. This coming week. They gave me a ride home and picked me up. I will be bringing in my other Lexus. This coming week. More

by Sharscw Verified Customer Verified Customer

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Very helpful. They gave me a ride home and picked me up. I will be bringing in my other Lexus. This coming week. They gave me a ride home and picked me up. I will be bringing in my other Lexus. This coming week. More

by Sharscw Verified Customer Verified Customer

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Easy to get service and completely organized and efficient throughout the process. The service personnel are gracious and professional best service in Santa Cruz county efficient throughout the process. The service personnel are gracious and professional best service in Santa Cruz county More

by teresa.luis Verified Customer Verified Customer

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Answered all my questions and concerns in ref to the repairs and what my policy would cover repairs and what my policy would cover More

by dctl2011 Verified Customer Verified Customer

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He was very kind to me despite arriving almost an hour late-I'm very grateful-thank you so much! late-I'm very grateful-thank you so much! More

by anayarito Verified Customer Verified Customer

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