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Mark Schultz

Overview Reviews (86) Inventory (195)

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Mark Schultz

Mark Schultz | Page 5

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.8

86 Reviews

Overview Reviews (86) Inventory (195)

4.8

86 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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86 Reviews of Mark Schultz

March 24, 2026

Dealership Rating

Employee Rating

Mark asked & listened to my replies. .. I appreciated his honesty in setting up the service. .. I appreciated his honesty in setting up the service. More

by earindil5

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Schultz

Mar 24, 2026 -

Santa Cruz Toyota responded

Your feedback about Mark’s attentive approach and honest assistance with your Toyota Highlander service is greatly appreciated. We’re pleased the process met your expectations and that Mark was able to set things up transparently. Please reach out when your Highlander needs attention again.

March 20, 2026

Dealership Rating

Employee Rating

Knowledgeable; expensive. They left my car out in the hot sun for 3 hours; the cabin temperature was 102 when I arrived. They left my car out in the hot sun for 3 hours; the cabin temperature was 102 when I arrived. More

by C4p

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bob was my driver, 5 stars

Mar 20, 2026 -

Santa Cruz Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 12, 2026

Dealership Rating

Employee Rating

Friendly and welcoming service. They keep good records on my vehicle. I am very satisfied with the service provided by the mechanics. Wait area is comfortable. They keep good records on my vehicle. I am very satisfied with the service provided by the mechanics. Wait area is comfortable. More

by dkashino

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Urbancic, Hunter Jacob

Mar 12, 2026 -

Santa Cruz Toyota responded

Thanks for highlighting our welcoming service and the thorough record-keeping on your Toyota Prius Plug-in. We’re glad the mechanics met your expectations and you found the waiting area comfortable.

February 24, 2026

Dealership Rating

Employee Rating

The check in is really efficient and the staff knows their stuff. The waiting room is comfortable It’s not a chore to get my car serviced. their stuff. The waiting room is comfortable It’s not a chore to get my car serviced. More

by Dee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Cather

Feb 25, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again, Dee!

February 17, 2026

Dealership Rating

Employee Rating

Mark is a great service guy. Nice attitude and professional and courteous. Explained everything too. Nice attitude and professional and courteous. Explained everything too. More

by jrburrou

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chuck Deegan

Feb 18, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! Our team hopes to see you again.

February 11, 2026

Dealership Rating

Employee Rating

Friendly and efficient. That's all I have for now. So you have to do the best with what I supplied. That's all I have for now. So you have to do the best with what I supplied. More

by jogrfo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Schultz

Feb 12, 2026 -

Santa Cruz Toyota responded

Thank you for the 5-stars! Come back to see us.

January 16, 2026

Dealership Rating

Employee Rating

My car is like new again. I will always bring it back for what it needs I will always bring it back for what it needs More

by dianavalentine255

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Aaron Cotton, Giselle Aviles, Jerry Chavez, Lea Clarke, Kylie Cano , Berenice Rosas

Jan 16, 2026 -

Santa Cruz Toyota responded

Thank you for your business, Diana! Our team enjoyed assisting you, and we look forward to your next visit.

January 08, 2026

Dealership Rating

Employee Rating

Very helpful and understanding of my concerns. I left the dealership feel more at ease. I left the dealership feel more at ease. More

by Brandy Lopez

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Schultz

Jan 09, 2026 -

Santa Cruz Toyota responded

Thank you for the great rating and your business! See you next time.

January 07, 2026

Dealership Rating

Employee Rating

I love Toyota Santa Cruz! This is my 3rd Rav4. Tom and John are amazing! Mark is sweet and I love working with him! This is my 3rd Rav4. Tom and John are amazing! Mark is sweet and I love working with him! More

by caliisty

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Schultz

Jan 09, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! Our team enjoyed having you here, and we hope to see you again.

December 30, 2025

Dealership Rating

Employee Rating

Excellent customer service Cooperative team Respect Good atmosphere I am with them more than ten years Four runners Highlander service Tires Good atmosphere I am with them more than ten years Four runners Highlander service Tires More

by Abdulkassem2020

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Maciel

Dec 31, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review! See you next time.

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