Mark Schultz | Page 5

The driver Hector is clearly not qualified to be a professional driver - he is unable to follow Google Maps directions and was insisting they never are accurate when the ones to my home were correct. professional driver - he is unable to follow Google Maps directions and was insisting they never are accurate when the ones to my home were correct. This is a big change since 2 years ago when I previously had him as my shuttle driver. The Service Representative Mike Norton at the Service Center on November 2nd didn’t get my text to please check the tire sidewalls since I knew at least one was bad. Mark Schultz - a truly fantastic service representative- had done a Walk Around my car 2 years prior and seen it. Mike even had trouble seeing my text when I called a few hours later, having not heard back from him. On Friday November 7th, the brand new front passenger tire was flat after just two 4 minute drives, 5 days after I got the car home the Sunday prior. When I called, Service Representative Mike Johnson tried to tell me it’s probably a nail, and it would cost me $25. Plus tire weights - after less than 1 week on a new tire! I had the car towed in and they replaced the new tire, with no damage seen on the first one. At first I was told they couldn’t do it the same day - but the service operator suggested I speak with Service Manager Erin, who was wonderful. He told me it would be ready before closing, at no additional charge, and he arranged a shuttle ride for me to pick up the car. Then, on November 15 Saturday, 8 days later, the same tire was flat again. I had the car towed in and Kyle was my service representative- and he was great. He said it’s probably the tire pressure valve and indeed it was found to be loose. It was not loose when I brought the car in for the 4 tires to be changed Nov 2nd. Why isn’t this checked before a customer leaves? Why want this valve checked before - or after - replacing the new tire on Nov 7th? Due to the 3 concerns above (driver, service reps, service mechanics) I won’t be continuing my brand loyalty to Toyota of Santa Cruz after the car was purchased new from them 18 years ago. More

by mercifulheavens Verified Customer Verified Customer

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So far, so good. ..seriously. Great service, efficient in/out and a lift when necessary. A very positive service department. Thanks ..seriously. Great service, efficient in/out and a lift when necessary. A very positive service department. Thanks More

by sparroweye Verified Customer Verified Customer

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Santa Cruz Toyota rocks. Mark Shultz was amazingly helpful. He went above and beyond!! Very happy thank you Mark Shultz was amazingly helpful. He went above and beyond!! Very happy thank you More

by susanfarrahi Verified Customer Verified Customer

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Their communication was excellent and they worked well with my insurance company!!! They were great!! with my insurance company!!! They were great!! More

by tony@scurichinsurance.com Verified Customer Verified Customer

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Excellent service therefore I have been using them for over 25 years. We had several Toyota cars and they are so reliable. over 25 years. We had several Toyota cars and they are so reliable. More

by Yoshi Verified Customer Verified Customer

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Quick and friendly. Hot coffee is a plus, and with the pastries, it is an added treat. Hot coffee is a plus, and with the pastries, it is an added treat. More

by jogrfo Verified Customer Verified Customer

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Management did great job handling any concern that I had. They spent a lot of time with me until I felt comfortable and confident that I was in good hands bringing my vehicles to them for service. I will con They spent a lot of time with me until I felt comfortable and confident that I was in good hands bringing my vehicles to them for service. I will continue to be a customer. I did not leave a review after my last service visit, but want to mention that I had a great experience working with Hunter. He gave me solid advice on my 1998 Tacoma that needed a long list of work, some of which was pretty unusual compared to typical service. This was no problem and I felt confident I came to right place. More

by Jordan.tuck Verified Customer Verified Customer

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Mark Shultz has the right people skills. Making the customers feel at ease and getting the real deal Toyota has to offer. Making the customers feel at ease and getting the real deal Toyota has to offer. More

by caudillizer Verified Customer Verified Customer

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Because Mark is so professional and knowledgeable, my service experience is always excellent. You are lucky to have such a valuable employee as Mark. service experience is always excellent. You are lucky to have such a valuable employee as Mark. More

by palzette Verified Customer Verified Customer

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The maintenance was done on time and the person were very helpful. It was easy to schedule an appointment. I am happy with the service. helpful. It was easy to schedule an appointment. I am happy with the service. More

by yromero67 Verified Customer Verified Customer

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